What People Look for in Great Leaders
Marillyn Hewson
Former Chairman, President and Chief Executive Officer at Lockheed Martin
As a long-time student on the subject of leadership, I feel privileged in my role at Lockheed Martin to have a front row seat in the world’s greatest leadership classroom: the U.S. Military. Our men and women in uniform are a disciplined force, united in purpose and values, selflessly answering America’s call to duty. Building, supporting and motivating such a magnificent organization clearly requires outstanding leaders—people who have the vision, the intellect, the energy and the emotional intelligence to move other people toward a goal.
Today, the U.S. military is facing a lot of change, including the drawdown of forces in Iraq and Afghanistan, a shrinking defense budget, and the Department of Defense’s pivot to the Asia-Pacific region. Lockheed Martin is facing these same changes. With this in mind, I started wondering if times of great change require something different from leaders. Do the same qualities and characteristics of good leaders suffice in turbulent times, or is something new required?
My thoughts led me to some powerful research from the Gallup organization* that is especially relevant to leading through times of great change. The findings are instructive whether one is leading an aerospace and global security company or a branch of the military. The research focused specifically on the perspectives of followers, and asked them to describe what they want leaders to contribute to their lives.
Gallup found that individuals expect four things from leaders: stability, trust, compassion and hope.
The results, while fascinating, are not surprising. Let’s take a closer look at each:
Stability
To ensure stability, it’s important that leaders look beyond today and consider what’s over the horizon. This means taking action early to shape the organization and equip it to respond and succeed in a new environment. These actions sometimes involve making very tough decisions that impact employees and their families. I’ve found that when these decisions are necessary, keeping employees informed is critical to stability. Information is empowering. When employees can anticipate change and plan accordingly, they are less worried, less distracted, and more engaged in creating a positive future.
Trust
Trust is the basis of all positive relationships. The foundation for trust has to be earned every day by the high standards you set, the energy and enthusiasm you show, the steps you take to develop your people, and the sincerity you demonstrate through words and actions.
Again, communication is crucial. It’s important to communicate transparently, honestly and in a timely manner. Bad news doesn’t get better with age. In particular, I’m a fan of person-to-person communication. It enables employees to look you in the eyes, ask questions, and walk away with trust in your leadership and an understanding of your priorities and vision for the future.
Compassion
Compassion is more than just treating people as you like to be treated. It’s about treating people as they like to be treated. To do that, you need to genuinely know your employees. You need to understand who they are and what matters in their lives. You need to actively listen when they share their concerns and respond with empathy.
Compassion isn’t just for tough times. It’s for all times.
When you build a culture of compassion, it flows in all directions. It reinforces the importance of confronting tough issues rather than shying away or insulating yourself. Leaders are always thinking about the well-being of those they lead, not themselves.
Hope
In times of great change, leaders inspire hope. I believe you inspire hope by embarking on missions that matter with a vision that motivates. As a leader, you must help people see where change is heading, the ideal future state when change is successful, and the roles people will play going forward. In my experience, the result will be a fully engaged, committed, and hopeful workforce – and a stronger company – for having weathered the storm.
Stability, trust, compassion, and hope. These are the qualities that people look for in great leaders, and they are crucial to leading through changing times. Simply put, people want their leaders to give them what they need to have confidence in the future. Whether you’re leading a small team, a branch of the U.S. military or a major corporation, being a great leader means understanding people and what they need from you.
How about you? In an uncertain, dynamic environment, I’m interested to hear what you want from your leaders.
*Rath, Tom & Barry Conchie, Strength Based Leadership. New York: Gallup Press, 2008.
Sales Manager
9yAnyone can create complexity; it takes a genius to create simplicity. "Simply put, people want their leaders to give them what they need to have confidence in the future."
NASLOV-PLACEHOLDER na poduzetnika-PLACEHOLDER
9yPravi vođa ako ga vi tako želite zvati mora sam svoji primjerom pokazati koliko rijedi svaki čovijekov život. Sve prvo mora sam pokazati svoju , hrabrost, poštenje, opraštanje, kažnjavanje svega zla, čuvati svaki život no ponajprije mora sve prvo isprobati ipokazati sve vrline običnog čovijeka koji zna čuvati svoje, braniti i još bole paziti tuđe,imati ljudsko dostojanstvo i hrabrost koja dolazi samo od milosti Majke Božje i nikada je ne uzlopotrijebiti čak na to ni pomisliti. Pomagati svakom poštenom čovijeku i čuvati svako ljudsko biče od svakog zla.AMEN.
Quality Control Inspector
10yMarilyn...Thanks for boarding this topic of Leadership & Management! First, I'd like to share my gratitude to the Leaders that do demonstrate these basic attributes and many more; Compassion, Trust, Stability & Hope. They are the ones worthy of recognition for keeping this company on the leading edge. An organization of this prominence and stature owes it to all employees to also ensure its Leaders exude integrity, competence, respect, and compassion. Leaders with tactical attributes alone are a company’s demise, and it's not conducive for our growing international workplace. All employees must realize that it does require each individual to have continued perseverance and humility in order to sustain positive progression in our dynamic environments. Business successes are experienced and sustained with sound Leadership.
Quality First Home Improvement, Inc. CMO / Public Speaker
10yThe late 2000's really exposed the great leaders in business from the not so good leaders. While many companies floundered - some actually grew by leaps and bounds utilizing much of what you shared: What People Look for in Great Leaders.
Business Development Manager Central Region - Brandt Group of Companies
10yFinding an individual with a good instinct and a balance of these qualities mentioned is rare. Stability, Compassion, Hope and Trust are all earned over time. Many (not all) Managers are in positions of leadership due to the education they obtained or like mentioned earlier i.e. are chosen due to seniority or there are other qualified candidates etc. Skills can be taught but leadership traits are built through experience and time. We seem to always go for the most educated or for letters beside a name before we look at the more seasoned (and this is not referring to age) individuals. How many companies have young managers, supervisors or executives that don't have the life lessons required to properly fill the position. I over heard an individual say that we are so used to looking outside the box that we forget what we have in the box.