A 2023 review- and what's ahead for Steer Health's partners in 2024

Steer Health is proud to report significant growth and customer success in 2023, as well as new products and product optimizations.

At Steer Health, we have made it our mission to alleviate the increasing pressure healthcare providers face. In 2023, many challenges that were already present before and during the pandemic have intensified, and in addition, new trends have emerged:

Together with a team of IT experts, healthcare executives, and our customers, we have continuously identified these and other problems and continue to work on solutions that reflect the reality of these practices. Our goal remains to develop innovative technologies that improve patient-physician engagement and communication, leading to satisfaction.

Here is a summary of our key results and accomplishments:

At the heart of what we do is a holistic approach to patient-centric care that aims to leverage digital technologies to improve staff workflows and reduce friction for patients in four key areas that are detrimental to healthcare success and business strategy:

Each of these dimensions incorporates several layers and tools to enhance patient and employee experiences. Attract, for example, encompasses strategies like Chatbots for simplified communication, Social Media Campaigns, and Online Scheduling tools. On the other hand, access includes telemedicine, smart waitlists, automated triage, business analytics, and other software to enhance patient access to healthcare and employees' access to critical data.

Overall, our suite of tools across these 4 factors has achieved significant growth across our 368 clients (52 hospitals and 316 Medical Groups and MedSpas).

As a result, in 2023, Steer Health proudly earned top ratings on esteemed platforms like G2 and KLAS, a testament to our dedication to customer success.

These accolades validate our commitment to empowering our customers to achieve their goals within the healthcare landscape. By delivering tailored solutions that resonate with their unique needs, we continue to stand out as a trusted partner, driving tangible and transformative outcomes for our valued clients.

What's ahead in 2024?

In 2024, Steer Health is poised to elevate the standards of customer-centric care, marking a pivotal shift toward prioritizing unparalleled experiences. Our commitment intensifies as we dedicate increased resources and efforts to amplify the satisfaction and well-being of every individual we serve.

This year will see us doubling down on innovation, refining our solutions, and fostering stronger connections with our clients, ensuring their needs remain at the forefront of every initiative we undertake.

Integration of AI Technologies to alleviate the burden on staff

Steer Health recognizes the impact of AI technologies on the healthcare market. We will continue to integrate the latest technologies so that our customers can benefit from less time spent by staff and fewer manual errors.

Data security

We recognize the growing threat of using a mosaic of third-party tools for patient data and communication. To ensure patient safety and data security, we have built a HIPAA-compliant and secure platform that keeps patient data within the Steer Health ecosystem.

Personalized solutions

Steer Health acknowledges that not every practice benefits in the same way from the same tool. We offer a plug-and-play suite to cater to diverse needs, allowing customization of our software offerings to individual customer requirements. At the same time, we offer a full suite of solutions for those practices in need, eradicating the need to invest in an additional IT stack.

In summary, over the next 12 months, Steer Health will deepen its customer relationships and enhance its product offering by integrating more advanced technologies and optimizing their use for patient experience and health management.

Access full report here: Steer Health Impact Report