2025 AI In PR Trends

Human Connection is Key:

The explosion of AI-generated content has flooded digital channels, making human interaction more valuable than ever. AI can analyze consumer behavior and preferences, enabling brands to craft personalized stories and engaging strategies. By using AI to handle repetitive tasks, PR professionals can allocate more time to fostering genuine human connections and developing content that emotionally resonates with their audience.

Authenticity Over Everything:

In 2025, as AI-generated content becomes increasingly prevalent, leveraging AI tools to enhance authentic communication will be crucial. By combining AI with genuine human insights, brands can reinforce trust and authenticity in their messaging. AI can monitor brand sentiment and pinpoint areas where transparency can be enhanced; the solution lies in integrating these insights with the brand's authentic voice.

By using AI as a complement to their authentic selves, brands can foster deeper trust and loyalty with their audience, creating a seamless blend of technology and human touch.

AI and Data Analytics:

AI's ability to process vast datasets quickly helps PR professionals identify key audience segments and tailor messages that are both relevant and engaging. This use of AI caters to audiences’ need for authenticity by creating communications that feel unique and thoughtful, rather than generic and automated.

Crisis Management and Transparency:

In an era where misinformation AND disinformation can spread rapidly, more robust crisis communications will be necessary. According to PwC’s 2023 Global Crisis Resilience Survey, 96% of organizations have experienced a crisis in the past two years. While the use of AI to spread such information will inevitably contribute to some crises in the future, AI can assist in identifying and managing these situations efficiently.

Précis beta testers across 28 countries found that Précis reduced content creation time by 60%. This acceleration in productivity means organizations can now develop comprehensive crisis materials— press releases, social media content, and talking points—in a fraction of the time.

AI Literacy and Workplace Guidelines:

As AI becomes more integrated into workplace processes, establishing clear guidelines and cultivating “AI literacy” among PR professionals is essential. A Harvard Business Review article discusses how organizations must go beyond merely providing technical training, and foster a culture of continuous learning and adaptation. By integrating AI literacy into onboarding programs, companies can ensure their employees understand how to effectively and ethically collaborate with AI systems. This not only empowers individual workers by enhancing their capabilities but also builds a more resilient and innovative teams.

PR firms that prioritize AI literacy can leverage these technologies more effectively, ensuring employees are equipped to navigate and utilize AI tools in a way that complements strategic communication goals

As we head into this new year and ultimately this new era of AI, PR professionals must adapt and innovate to build meaningful connections with their audiences. It’s time to embrace authenticity, leverage technology, and prioritize human relationships as we navigate the changing landscape of public relations!