4 Ways to Instantly Improve Your Onboarding

Welcome back to another edition of Training the Frontline, your favorite source for all things frontline training.

Are you happy with your current onboarding process? 

If the answer's no, you're not alone. Nailing that first impression is one of the trickiest feats for any L&D team tasked with training a frontline workforce, and it's also - arguably - the most important.

So, in today's newsletter, we're sharing four crucial strategies from an onboarding expert. Scroll down to see if you're already doing some of them, or if there's one you hadn't yet considered. 

Also in this edition: get access to our foolproof (and 100% free) onboarding checklist template, and find out how one company was able to reduce onboarding by over 14% in a frontline case study.

Thanks for reading,

The eduMe Team

Frontline news 📣

• Amazon boosts frontline employees' salaries by almost 10% (HR Director)
• Why Gen Z workers are more likely to quit their jobs (Newsweek)
• Retail workers hail New York’s new panic-button law (Retail Dive)

Deep dive 🔍: 4 Strategies to Make Your Employee Onboarding More Effective

How does a first impression leave you?

What happens after a good experience vs. a bad one? How does it impact your perception? And what does it make you want to do next - tell a friend, family member? Rant to strangers online?

The truth is a new hire's experience with an employer is no different to the experience any of us have as consumers day-to-day. It's a time sensitive opportunity for employers to wow, and reap the benefits.

"Crafting an exceptional onboarding experience is as much of an art for HR professionals as crafting an exceptional customer experience is for a store manager. And, it's training that lies at the heart of both."

Learning and Development (L&D) managers and Operations managers play a pivotal role in an employee's lifecycle, where each phase contributes to the next, with employee onboarding emerging as the crucial first chapter, the impact of which resonates through the remainder of the employee's story.

Let's look at the some of the most impactful strategies you can implement to ensure that your onboarding leaves a lasting impression - for all the right reasons.

1. Personalization

Tailor your onboarding content to individual roles and responsibilities. Avoid generic information overload by providing relevant, job-specific resources. This level of personalization ensures that the onboarding experience is meaningful and sets the stage for future growth.

2. Interactive learning

Engage new hires with interactive content like videos, quizzes, and simulations. These elements make the learning process enjoyable and memorable. Furthermore, interactive content sets the tone for ongoing engagement throughout the employee journey.

3. Bitesize content

Break down content into manageable chunks. Microlearning, with its short, focused lessons, is a perfect fit for onboarding. It allows employees to absorb information in small, digestible doses, creating a positive learning experience that extends into the following chapters of their careers.

4. Feedback

Incorporate feedback loops into your onboarding process. Use surveys to assess learner satisfaction and understand future learning needs, fostering a culture of continuous improvement. By doing so, you set the stage for open communication and collaboration down the road.

• Want to hear how these strategies led to real-world results? Keep reading here

Extra reading 📚

Case study: How Gopuff reduced time-to-productivity by 26%

Check out this case study to discover how leading q-commerce platform Gopuff levelled up their onboarding by reducing friction and integrating training into their existing tool.

Free resource: Onboarding Checklist Template

Ready to put those onboarding strategies to good use? Get your new hires off to the best start with this easy to use checklist, designed for frontline businesses.

Join the conversation 🗣️

Last week we finally made it to Las Vegas for this year's Workday Rising - and what a week it was!

We not only had the chance to present eduMe's one-of-a-kind Workday integration on stage alongside our friends at McCoy Corporation , we also got to meet and learn from so many of you in person at the eduMe booth.

Didn't get a chance to meet with the team? You can always grab some time with us to chat about all things eduMe + Workday (it's our favorite topic, after all!) Just click here.

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Want even more insights into the world of frontline training? Head to edume.com for more free resources 🚀