17 Best AI Chatbots for Smart Brands and Marketers in 2023

If you’re a smart entrepreneur, you’re likely searching for the best AI chatbots for your business.

Why so?

Because the best AI chatbots can optimize your customers’ online experience by providing them with prompt and personalized service.

Not only that, they can drive your sales by offering product recommendations that match each user’s unique needs and interests. They can also promote your deals, discounts, events, and content to ensure maximum conversions and engagement.

But how do you find the best AI chatbots without trying them all and blowing away your entire marketing budget?

Just go through this post carefully.

We’ve reviewed some of the best AI chatbots and compared them for their features, prices, and usability. Use our insights to find your best fit.

Let’s get started.

What Are the Best AI Chatbots for Your Business Needs?

Whether you leverage AI for ecommerce sales or for boosting engagement, there exists an intelligent chatbot for all your business needs. Below, we have reviewed the 17 best AI chatbots in the marketplace today. Take a look at them.

1. Giosg

The best AI chatbots can be made without prior coding experience or design knowledge, and giosg is one such chatbot builder. Using this code-free bot builder, you can get your AI chatbot up and running in record time.

The advantage of using the best AI chatbots is that they can fuel your demand engine by generating high-quality leads for your business. Not only that, they can be used to automate and optimize your sales and support functions.

There are many other things Giosg bots can do for your business. Let’s learn about them below.

Key Features

• No-code AI chatbot solution
• Ready-to-use templates, including designs for FAQ bots, Demo bots, etc.
• 30+ targeting triggers
• Deep integration with CRM and marketing automation tools
• Auto-routing to live chat
• Native bot testing

Price

• Starter – $53.24/month
• Business – $161.89/month
• Premium – $542.16/month
• Enterprise – Custom

Pros

• 30-day full-featured trial
• Customizable solutions
• Integration with email and Zapier
• Unlimited logic jumps
• Advanced reporting
• Proactive support via email, chat, FAQs, and phone
• Supports web, Android, and iOS

Cons

• Unlike many in this list of the best AI chatbots, Giosg does not offer a free plan

Usability

• Easy to use

Tool Level

• Beginner/Intermediate

2. Flow XO

Flow XO is one of the best AI chatbots for small and big businesses alike. With this AI chatbot solution, you can create a super-engaging chatbot to greet your visitors, generate qualified leads, and gather user insights.

It integrates seamlessly with 100+ apps to fetch user data without disrupting the UX, providing you with an integrated AI solution.

You can build flows to control the bot-user conversation as you want. Or, you can customize pre-existing flows in their library to get your chatbot up and running in minutes.

A powerful chatbot builder with an intuitive interface, Flow XO deserves to be among the best AI chatbots.

Key Features

• Supports Facebook, WhatsApp, Slack, Telegram, Sandbox, and SMS
• Virtual welcome mat
• Pre-filtered leads
• WYSIWYG editor
• Payment wall integration
• 100+ integrations with cloud-based apps like Zapier, Knack, Google Sheets, etc.

Price

• Free – Free for up to 500 interactions, 2 weeks of logs, and 5 bots
• Standard – $19 per month (for up to 5000 interactions, 5 members, 15 bots)

Upgrades

• $10 per month for 5 bots or flows
• $25 per month for 25K interactions

Pros

• Drag and drop interface
• Advanced integrations
• Customizable workflows
• Comprehensive support via Help Center, articles, demos, and online community
• Free for upto 500 interactions
• Flexible pricing (pay-as-you-use)

Cons

• Unlike most options on this roundup of the best AI chatbots, Flow XO’s AI bot limits to 30 conversation flows
• Dicey algorithms

Usability

• The AI bot is easy to use with an intuitive editor, customizable flows, and proactive support.

Tool Level

• Intermediate

3. ManyChat

ManyChat is the next platform on our list of the best AI chatbots for 2023. 1M+ brands use ManyChat to engage users on Instagram and Facebook Messenger, or generate leads via Shopify.

Whether you want to extend customer support or increase product sales, ManyChat’s advanced AI chatbots can help achieve the goal with personalized, automated conversations.

You can build direct message bots in two minutes with their drag-and-drop AI chatbot software, without any coding skills.

What else makes ManyChat one of the best AI chatbots?

Generating leads has never been easier with ManyChat carrying user conversations to email and SMS platforms for lead nurturing. In addition, it merges natively with your favorite apps like Shopify, Klaviyo, and HubSpot to accelerate your sales and marketing campaigns.

In short, ManyChat is not only one of the best AI chatbots, but is an all-in-one marketing and sales platform that can be used for lead generation and CRM support.

Key Features

• One of the AI chatbot platforms that is compatible with Instagram and Facebook Messenger
• Ready-to-use templates
• Build-from-scratch bots
• Retargeting via email and SMS
• Connects with Facebook Ads
• Custom Webhook Calls to connect with external APis
• Growth tools like Comment Growth Tool and Short Links Tool
• Integrates with external platforms like Zapier, Shopify, HubSpot, and Kalviyo
• In-conversation payment via Stripe/PayPal

Price

• Free – Free for up to 1000 contacts
• Pro – $15 per month for unlimited contacts
• Business – Price available on demand

They also have a limited-time FREE Instagram DM automation offer for 90 days.

Pros

• Free templates for chatbot beginners
• User-friendly flow builder
• Stellar support team
• Free trial

Cons

• Basic analytics
• Limited integrations
• No support for NLP

Usability

• As expected of the best AI chatbots, ManyChat can be used on Instagram DM, Facebook Messenger and Ads, WhatsApp, and Shopify.

Tool Level

• Beginner to Intermediate

4. Drift

If you need a sales development representative (SDR) that works 24×7 generating qualified leads, Drift has the best AI chatbots for you.

Bots built with this AI chatbot software can handle the workload of multiple SDRs, without losing their cool or needing downtime.

Drift offers a Revenue Acceleration Platform that combines sales and marketing with AI to unlock revenue for your business.

That means you get virtual selling assistants that accelerate your business growth with customer intelligence and sales-focused conversations.

Before investing in the best AI chatbots like Drift, it's important to evaluate the features, pros, and cons.

So, let’s get started.

Key Features

• Revenue Acceleration Platform
• Visitor intelligence
• Personalized, conversational flows
• Drift Intel
• Templates for playbooks
• Visual Flow Builder
• User segmentation by custom tags
• Canned responses

Price

Pricing information is not available on the website, but they offer three features-based plans:

• Premium – Includes custom chatbots and Drift Intel ($2500/month+)
• Advanced – Includes everything in Premium + advanced lead routing
• Enterprise – Includes everything in Advanced + dedicated workspaces

They also offer a free version and a discounted version for startups with less than 50 employees.

Valuable add-ons:

• Playbook Building Services
• Virtual Selling Assistants

Pros

• Frequent updates
• Training resources
• Easy-to-setup playbooks
• Website widget with easy branding
• Codeless bot development
• Robust support via FAQs, chat, email, live chat, and Knowledge Base

Cons

• Sometimes offers a bumpy chat experience
• Too costly for SMBs

Usability

• The AI chatbot application can be deployed on the web, Cloud, and SaaS domains, on both Android and iOS devices.

Tool Level

• Intermediate to Expert

5. Chatfuel

If you need a no-code chatbot that delivers a great experience, Chatfuel is one of the best AI chatbots for your needs.

It offers 21 free templates that can be customized to build personalized flow. The premium plans even allow white-labeleing, which is a boon for small businesses that can’t afford to develop their own chatbots.

You can clone chatbot flows and A/B test them for better performance.

What else makes it one of the best AI chatbots?

It has a 75K-strong user community that can help beginners get started with the platform.

Key Features

• Flow-oriented processing
• Automatic publishing
• Contact database
• Collaboration features
• Drip campaigns
• User segmentation
• Coupons
• Canned responses

Price

• Business – Starts at $11.99 per month
• Enterprise – Starts at $199 per month

Pros

• Easy to configure
• Scalable data gathering
• Prompt customer service
• Active community forum
• Continuous upgrades

Cons

• Sluggish server performance at peak times
• No functionality for bot structure export
• Lacks support for WhatsApp, unlike most in this list of the best AI chatbots

Usability

• Chatfuel’s JSON API is super-easy to use. It’s a great bot builder for novices.

Tool Level

• Beginner

6. MobileMonkey

For omnichannel marketing via chat and SMS, MobileMonkey is one of the best AI chatbots.

It can handle the start-to-finish process of chat marketing, from generating leads to nurturing and retargeting them.

What else makes us include this in the line up of the best AI chatbots?

It integrates painlessly with Facebook Messenger and other web interfaces. You can gather leads from these places and nurture them through emails and text messages, growing your customer base manifold.

In-chat FAQs, CTAs, and pre-qualification quizzes help you move leads along the sales funnel and towards conversion.

The unified chat box (the “OmniChat” feature) lets you keep tabs on all your inbound and outbound conversations. To assist you with the task, MobileMonkey offers you a full stack of collaboration tools, a feature that the best AI chatbots are expected to offer.

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