7 Essential HubSpot Workflows For Sales And Marketing
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What is a HubSpot Workflow?
A HubSpot workflow is a series of automated and repeated actions that trigger based on a user’s behavior or demographic and firmographic information.
For example, if you want to nurture prospects who downloaded a lead magnet, you might include the following emails in the workflow:
PDF download of lead magnet > after 1 day > relevant resources (e.g., blog posts, webinars) > after 3 days > free trial > after 1 day of signing up > onboarding
Instead of manually sending every single email to every single contact, this lead nurture workflow sends them on your behalf, on autopilot.
What are the Benefits of Having a HubSpot Workflow Up and Running?
The most obvious benefit of using a HubSpot workflow is the amount of time saved.
Since you no longer perform routine tasks manually, you free up your schedule for more high-impact activities, such as maintaining client relationships and overcoming customer objections in important deals.
Other benefits of using workflows include:
Boosting productivity: Most marketing automation platforms offer plug-and-play workflow templates. You can quickly create them without starting from scratch.
Accelerating revenue: Productivity leads to a positive impact on your bottom line. In India, companies that improve their sales productivity drive up to 30% of revenue growth.
Improving consistency: Never underestimate brand recognition. Companies that maintain a consistent brand across channels increase revenue by up to 23%. Stick to consistent sales messaging to boost brand recognition and sales.
Eliminating human error: The average employee makes 118 mistakes a year. Since processes are automated in workflows (and little to no human effort is required to maintain them), you reduce the likelihood of manual errors.
Increasing efficiency: Workflows simplify tracking. Easily track the results of your marketing and sales automation and draw insights to plan future campaigns.
Now that you know the key benefits of using HubSpot email workflows, you’re ready to learn more about them.
HubSpot Workflow Examples to Welcome and Nurture Leads
Before you think about converting leads into customers, you need to start from the top. Let’s look at these three HubSpot workflow examples that leave a powerful impression on new subscribers.
1. Welcome new subscribers
The welcome email sets the tone for the entire course of your relationship with customers.
In this email, share additional resources, exclusive offers, or more information about your product with subscribers. You can even lay out the next steps subscribers can take to get the most out of your product.
Here’s a workflow that automatically sends a welcome email after users sign up for an email mailing list.
A quick note of advice, ensure that you’re targeting the most profitable customer segment in your marketing campaigns before setting up the workflows.
Here’s a quick way to ensure that your ideal customer profile (ICP) is up to date:
Breadcrumbs Reveal will analyze your entire customer data and highlight the specific attributes and actions that deliver the biggest revenue. You’ll end up with a dashboard like this:
Review the trends over time, countries and industries you should target, and high-intent actions customers perform the most on your website or product. Update your ICP accordingly.
Reveal is included in all plans. Grab your free plan on Breadcrumbs to validate your ICP today.
2. Nurture leads
96% of visitors that arrive on your website for the first time are not ready to buy.
These first-time visitors rarely make purchases but may provide their contact information in exchange for valuable content.
What do we mean by valuable content?
Essentially, it’s content that directly addresses customers’ struggles at a specific point in the customer journey. This could be a worksheet for a high-intent keyword, a webinar related to their problem, or case studies featuring customers in similar industries.
… or all of the above in a lead nurturing email series.
Here’s how it might look in the form editor:
Personalization raises revenue by 10-15%. Consider adding the if-then branch action to direct leads to different routes based on their behavior.
3. Re-engage inactive contacts
Your unengaged contacts are probably on the fence about your product.
There are a variety of factors that contribute to their lack of inactivity, including features and needs and budget, and trust.
To re-engage these cold leads, refer to the potential customer objections in your sales battle cards and plonk them right in a simple workflow like below:
Don’t skip the re-engagement workflow. Companies that overcome client objections boast a 64% close rate.
HubSpot Workflow Examples to Surface MQLs and PQLs
You’re about halfway through nurturing the prospective customers. These two HubSpot workflow examples show you how to get meaningful results in your sales pipeline.
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4. Identify marketing-qualified leads
Marketing qualified leads (MQLs) are more likely to become paying customers as the marketing team has vetted them.
This group of leads usually consume tailored content, such as pain-point-driven blog posts and product-based emails.
Note the workflow below that shares additional content to nurture them across the marketing funnel.
Align with the sales team to determine who makes a MQL.
Marketers and sales should know the demographic and firmographic data of these leads. Only then can both teams nurture and convert them into sales-qualified leads (SQLs) in an organized manner.
5. Identify product qualified leads
Product-qualified leads (PQLs) sit between MQLs and SQLs. These are the leads who have experienced the aha moment from your product in a free trial or freemium.
In this stage, work on improving user activation. Your emails should consist of educational product-led onboarding tips (or steps) to help leads recognize the key features and benefits of the product.
Here’s a rough workflow to show you what we mean:
Again, focus on personalization. You can nudge users to complete specific actions based on their role, milestones, and behavior.
HubSpot Workflow Examples to Convert SQLs into Customers
A sales pipeline overflowing with qualified sales leads (SQLs) is pointless if they don’t convert. The key to closing these high-intent leads is to catch them at the right time. Let’s go through these two HubSpot workflow examples to speed up the sales process.
6. Notify the sales team of highly qualified leads
No lead is equal.
At this stage, you have two goals: identify the SQLs and notify the sales team.
First, integrate HubSpot with an advanced contact scoring tool like Breadcrumbs to score your leads at a granular level:
Breadcrumbs will send all scoring information back to HubSpot, alerting the sales team with an app notification that your hot leads have hit the predefined scoring threshold.
You can use our lead scoring tool for all qualified leads. Customer success teams can also use it to identify customers with cross- and upsell potential.
After that, create a workflow that alerts the sales team:
That way, everyone skips the guesswork and surfaces the most sales-ready leads, increasing the likelihood of converting them to customers.
7. Assign leads to an individual sales rep
It takes around 18 attempts to connect with a buyer.
Whether you run a small- or large-scale sales team, you want to be sure that you assign the most suitable or experienced sales rep to the deals.
Imagine assigning a sales rep, who’s only sold to manufacturing clients all this time, to the retail industry. That would be a huge mistake.
Here’s an internal workflow you might use to notify each sales rep:
This workflow automatically creates internal notifications and ensures that no leads are left behind.
HubSpot Workflows FAQs
What is a HubSpot workflow?
A HubSpot workflow is a series of automated actions that triggers based on a user’s behavior or demographic and firmographic information.
How many workflows can you have in HubSpot?
This depends on your plan. The Marketing Hub Professional plan offers up to 300 workflows, whereas Marketing Hub Enterprise offers up to 1,000.
What is the difference between a sequence and a workflow in HubSpot?
Sequences are for sales emails. You can send a series of email templates after enrolling contacts manually. You can also unenroll them automatically once they reply to your email or book a meeting.
On the other hand, workflows are for marketing emails. You can either enroll contacts manually or automatically through pre-defined enrollment triggers. Unlike sequence, workflow doesn’t let you unenroll contacts automatically.
How to add a workflow in HubSpot?
In your HubSpot account, click Automation > Workflows > Create workflow.
Choose a template or create from scratch.
If you pick the latter, click [object]-based to determine the type of records you want to enroll in the workflow (e.g., deals, contacts, subscriptions). Select the workflow type (blank, scheduled, specific data or contact date property). Edit the workflow name and description and click Save.
Click Set up triggers to decide your enrollment trigger(s). Select filter type > Apply filter. Add more triggers as you want. Click the + plus icon to select an action and click Save. Add more actions as needed.
Select Settings to manage your workflow’s settings. For example, click the Notifications tab if you want to alert users via email when a workflow’s enrollment rate increases or decreases beyond a predefined percentage.
In the upper right corner of the dashboard, click Review and Publish to set the workflow live.