Advent Calendar - Door Number 17. Reason to record calls number 17: Non-Measurable Returns

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Cassandra Jennings

Cassandra Jennings

Student Presbyter Methodist Church

Published Dec 17, 2016

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• Client satisfaction and loyalty are improved
• Improved staff motivation and morale
• Ability to better manage customer expectation
• Reduction in disputes, complaints and abusive calls
• Ability to resolve disputes and complaints with greater ease
• Improvement in staffs call handling skills
• Ability for agents to 'self evaluate' calls

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