Agentforce is Changing Companies Forever: Hear How

In this edition: As companies embrace agentic AI, a technological transformation with vast potential is underway. But as agent capabilities grow, so too does the responsibility to mitigate risk. 

Business leaders from IBM and Salesforce share what companies should know about agentic AI governance, and how diverse and ethical product testing is used to build trust into Agentforce.

Plus, Salesforce CEO Marc Benioff joins popular podcasts to discuss how Agentforce, fueled with 230 petabytes of customer data and metadata, is changing how companies work forever.

The Big Story

Diverse & Ethical Product Testing: How Salesforce Builds Trust in Agentforce

Without rigorous ethical frameworks for testing and deploying agentic AI, businesses risk not only reputational damage but also the potential to lose the trust of the people they aim to serve.

Salesforce addresses ethical concerns for customers like Wiley and Unity Environmental University through a strategy that includes red teaming, adversarial testing, and Trust Testing — designed to help Agentforce better serve globally diverse populations.

Read more.

CIO Corner: How To Build Responsible AI With Agentforce

In this episode of CIO Corner, IBM CIO Ann Funai covers key considerations for building safe and ethical AI systems, including privilege escalation and access control, construction of an agent-centric architecture, and the importance of partnerships in multi-agent system governance.

Listen: Marc Benioff Talks Agentforce

Salesforce CEO Marc Benioff joined popular podcasts this month to discuss how Agentforce, fueled with 230 petabytes of customer data and metadata, is changing how companies work forever. Here’s what he had to say:

Masters of Scale: Rapid Response

"I was reading feedback from a customer that just turned it on and they were like, 'this must be witchcraft.' I think [Agentforce] is going to change companies forever. I think it's going to change software forever. And I think it will change Salesforce forever.”

Bloomberg Intelligence Tech Disruptors

“Ask the fundamental question: What if your workforce has no limits? This is really now about humans with agents driving customer success together.”

20VC with Harry Stebbings

Salesforce Ben Insider

"I think most of our customers understand they don’t just store their data in Salesforce, but their metadata. And those data cloud customers are also building canonical data models as well, and there’s a whole ecosystem surrounding Salesforce. A lot of innovation, a lot of industry solutions, and wrapped by an incredible global community." 

TechCrunch Equity

"I just spoke with College Possible, an NGO providing college counseling for high school students. In California, there's only one counselor per 500 students, which isn't scalable. College Possible uses Salesforce to manage all their data, and now has Agentforce to democratize communication, motivating every student to pursue college.”