AI Quality Assessment

In the realm of customer service, we are setting a new benchmark with our state-of-the-art tool, designed to elevate the quality and precision of call assessments through the integration of telephony and artificial intelligence.

This advanced system is tailored to scrutinize each call based on customized service parameters while upholding Essentiel Outsourcing's rigorous quality standards.

It meticulously evaluates conversations, assigns a sentiment score to understand customer emotions deeply, and offers targeted advice to agents to enhance their interaction skills.

Furthermore, it equips managers with sophisticated alert mechanisms for immediate action on calls that exhibit unusual patterns or deviations, ensuring that every customer interaction is an opportunity for excellence.

This tool signifies our relentless pursuit of innovation, aiming to transform customer service into a more responsive, insightful, and customer-centric experience.