- Real-Time Media Models (RMMs): Cisco has developed new Real-Time Media Models (RMMs) capable of handling multiple media streams to produce various outputs like people and object recognition along with action analytics such as movement and gestures. These models enable both audio and video channels to act as signals of context in traditional text-based capabilities like meeting summaries and highlights.
- AI Codec: A new AI Codec in Webex is introduced to tackle the challenge of audio quality. This generative AI solution aims to provide crystal-clear audio regardless of network conditions, even in areas with spotty connections. The AI Codec has built-in speech enhancement functions like noise removal, de-reverberation, and bandwidth extension ensuring unprecedented audio clarity.
- Meeting Participant Recognition: The RMMs in Webex can recognize when a meeting participant steps away, enabling the capture of meeting notes to update the participant when they return.
- Webex AI Assistant: The newly launched Webex AI Assistant is designed to bolster productivity and accuracy for customers. It prompts users with questions, to which they can respond to get real-time answers. For instance, users can ask to be caught up on missed meeting portions or entire meetings, and the AI Assistant will provide the required information. This feature minimizes work and costs for IT, being already natively integrated into Cisco Collaboration devices and planned to span the Webex portfolio.
- Integration Across Webex Suite: The new AI tools and the Webex AI Assistant are planned to be applied across the full Webex portfolio including the Webex Suite, Cisco Collaboration devices, Webex Contact Center, Webex Connect and Webex Control Hub. This broad integration aims to enhance performance, communication, and collaboration across various interfaces and user experiences.
- Predictive and Real-Time Insights: By fusing together AI for text, audio, and video, Webex users will benefit from rich real-time insights which in turn support business productivity and communication effectiveness.
- Addressing Network Impairments: The AI enhancements in Webex are designed to mitigate the direct impact network impairments can have on calls and meetings, ensuring a smoother and more reliable communication experience.
These AI integrations by Cisco in Webex aim to usher in a new era of hybrid work, by significantly enhancing the quality of communication and collaboration, ensuring clear audio and video transmissions, and providing real-time, actionable insights to users.
