Back to business. The right way.
From small businesses to large corporations, no business has been immune to COVID-19. As things have developed, the conversations we have seen and been a part of are centring around how business will get going again. How do we bring back employees the right way? How and when should we engage our customers?
We are continuing our effort to help by offering these trials free for all companies. We hope this helps each of you get moving forward again, the right way.
- Frontline Connect : When it’s tough to get insights from customers directly, go to the people who know them best – your frontline. Quickly get a sense of what’s going on with customers and what are the most important actions to take to retain them. As the situation evolves, keep a pulse on how customers are responding so you know what to do next.
- Get insights from frontline employees on customer issues
- Identify and retain at-risk accounts through automated actions
- Deliver recommended actions at scale directly to employees
2. Customer Confidence Pulse : These are uncertain times for your customers, and building confidence and trust with them is more important than ever. Get ongoing feedback on what your customers need to feel confident about doing business with you, and take rapid action that garners loyalty.
- Continuously monitor and adapt to evolving customer expectations
- Confirm that your response measures are effectively communicated and understood
Take targeted action on the most helpful/impactful changes
3. Digital Open Door: Keeping communication lines open with your customers is more critical than ever. Quickly stand up a digital open door to ensure you always have an open, two-way line of communication with your customers. And optimise digital experiences to meet evolving customer needs.
- Deploy an always-on website listening post
- Easily communicate guidance, available support, and updates to service
- Improve digital journeys to meet changing needs
Cheers, Atul