Bank of Ceylon Introduces ‘Cardless Withdrawal' via ATM/CRM

As the undisputed No. 1 bank in Sri Lanka, Bank of Ceylon continues to lead the financial industry with its commitment to innovation and customer-centric solutions. The Cardless Withdrawal introduced on the  25th of July last year is now popular among customers, exceeding the transaction volume Rs.41 billion for the past few months. This new service offers BOC account holders a seamless and secure way to conduct cash withdrawals without a debit card at Automated Teller Machines (ATMs) and Cash Recycling Machines (CRMs). This facility brings ease and absolute convenience to the customers in making cash withdrawals and conducting payments to third parties, in particular such a facility could become paramount in emergencies and other situations where the customer is not in possession of their physical debit card.

BOC Cardless withdrawal facility can be easily activated by visiting the nearest BOC Branch or by sending a simple 'Hi' message to the BOC MetaBanking WhatsApp Number 0112 204 444 at any time, anywhere. By using the One Time Password (OTP) sent to a registered email address, the customer can easily activate a cardless withdrawal facility to their Savings Account via BOC Meta Banking.

If a customer has forgotten their card or wallet, they are able to withdraw cash simply by using this service. While bringing the convenience to customers, the Bank has not compromised the security of customers deposits. All transactions will be authorized by an OTP sent to customers’ registered mobile. Moving one step ahead, the Bank has introduced the facility of sending money to anyone, including individuals who do not hold an account with any bank. Customers are able to generate a transaction key to a third party mobile number to withdraw cash from any BOC ATMs /CRMs. This new feature facilitates customers to handle their urgent cash transfer requirement to any other person. Beneficiaries can withdraw the funds from any ATM/CRM by using the received transaction key. In addition to that, this facility can easily be canceled at any time via BOC Meta Banking  or 24/7 Contact Center (1975) or by visiting the nearest Bank of Ceylon branch.

As a responsible bank committed to bringing greater convenience to its customers, BOC has been focusing on enhancing its digital banking experience in keeping up with latest global developments. Accordingly, the Bank relaunched the BOC SmartPay App with exciting new features, a brand new user interface and cutting-edge security upgrades. With the revamp the app is no longer restricted to BOC Customers. Anyone can now download the app and add any bank account, perform fund transfers (Send/Receive) bill payments, credit card settlements, school fees, government payments etc. Furthermore, Smart Pay users can conveniently scan and pay at over 300,000 LANKA QR certified merchant outlets across the island using their mobile device, without carrying cash on hand and has become the ideal choice for today’s busy customers who demand convenience, simplicity, high security and speed as key factors in their payment experience.

Over the years, BOC has been playing an instrumental role in revolutionizing the country’s digital banking landscape with an aim to provide enhanced customer convenience while improving financial inclusion via the Bank’s digital payment technological innovations. In particular BOC pioneered in bringing range of cutting-edge digital solutions to the customer which includes BOC MetaBanking, Smart online banking, B-APP mobile banking and QR scan mobile app, BOC Connect, Branch on Wheels, Smart Zone, BOC Digi, Smart Pass Book, Smartgen Digital account as well as facilities to open deposit accounts online and to apply for housing/personal loans online. Moreover, the Bank also aims to transform the country’s financial services industry by taking on initiatives such as BOC Innovlab, which is set to enable the Bank to unleash futuristic solutions ahead of others.

In recognition of its prominent role in the digital banking arena, BOC has garnered numerous awards over the past several years, underscoring its commitment to innovation and customer-centric solutions. At the Technnovation Awards 2024, BOC received multiple accolades, including the prestigious ‘Overall Gold– Award for Excellence in Digital Payments’, along with Gold awards for ‘Bank of the Year for Financial Inclusivity’, ‘Best Common ATM Enabler of the Year’, and ‘Best Bank for Digital Government Payments’. The bank also secured a Silver award for ‘Best Bank for Retail Payments’ and a Merit Award for ‘Most Popular Digital Payment Product’.  

Furthermore, BOC was honored with the ‘Best Banking Service Provider of the Year 2024’ for the third consecutive year at the SLIM-Kantar People’s Awards, further cementing its reputation for excellence in financial services.

These achievements underscore BOC’s commitment to excellence in digital banking and sustainability, solidifying its position as a leading player in the banking industry.