A CRM with Shopify integration helps businesses streamline their workflows, manage customer relationships, automate marketing, and analyze data for better decision-making.
Customer Relationship Management (CRM) systems have transformed eCommerce operations, especially when integrated with platforms like Shopify.
This article explores the best CRMs for Shopify, focusing on features, pricing, pros, and cons to help you choose the best solution for your business.
9 Best CRM With Shopify Integration
1. GoHighLevel: Overall Best CRM for Shopify Users
GoHighLevel stands out as the ultimate CRM for Shopify users, offering a seamless blend of advanced marketing tools, customer relationship management features, and robust eCommerce support.
Its easy-to-use eCommerce store builder is designed for Shopify merchants who want to create or enhance their online store without requiring extensive technical expertise.
With its flawless Shopify integration, GoHighLevel enables businesses to sync customer data, manage inventory, and automate marketing campaigns—all from one centralized platform.
GoHighLevel excels in combining CRM functionalities with eCommerce tools, making it the best choice for Shopify users who prioritize efficiency and scalability.
Its ability to streamline workflows, track sales performance, and enhance customer engagement positions it as the top CRM for Shopify-powered businesses.
- Easy-to-Use eCommerce Store Builder GoHighLevel includes a drag-and-drop store builder that simplifies creating an online store.
- Seamless Shopify Integration Sync customer data, products, and orders effortlessly between GoHighLevel and Shopify. This integration ensures that businesses can access real-time updates, enabling effective inventory and order management.
- Shopify Store Migration: This powerful feature allows store owners to seamlessly transfer their entire Shopify store into GoHighLevel. It includes migrating products, collections, customer data, orders, and transaction history.
- Automation for Marketing and Sales Automate email campaigns, SMS notifications, and social media marketing directly from the platform. Shopify users can create targeted campaigns to boost customer engagement and drive conversions.
- Comprehensive Analytics and Reporting Track sales performance, customer behavior, and marketing ROI with advanced reporting tools. These insights empower Shopify businesses to make data-driven decisions.
- Customizable Funnels and Pipelines Build sales funnels tailored to your Shopify products. The platform supports automated lead nurturing and conversion tracking for improved sales outcomes.
- Unified Communication Tools Integrate email, SMS, and chat communications to manage customer interactions from one place. This unified approach enhances customer satisfaction and retention.
- Membership and Subscription Management Manage memberships or recurring subscriptions directly through GoHighLevel, enabling Shopify users to expand their business models effortlessly.
- Cart Abandonment Recovery: Sends automated reminders to customers about abandoned carts to boost conversions.
- Comprehensive marketing and automation tools.
- Streamlined Shopify integration.
- Affordable pricing for its features.
- Scalable for growing businesses.
- User-friendly interface with a minimal learning curve.
- Advanced reporting features are limited.
- Customization options may require technical expertise.
- Starter Plan: $97/month
- Unlimited Plan: $297/month
- Agency Pro Plan: $497/month
2. HubSpot – Best for Marketing Automation and Analytics
HubSpot is renowned for its powerful marketing automation and CRM tools, making it an excellent choice for Shopify users focused on growth and customer engagement.
Its seamless integration with Shopify ensures that businesses can track and nurture leads while optimizing their sales and marketing workflows.
- Shopify Integration: Synchronizes orders, customer data, and inventory in real-time.
- Marketing Automation: Automates email campaigns, retargeting ads, and workflows.
- Customer Segmentation: Advanced tools for creating detailed customer profiles.
- Sales Pipeline Management: Visualize and manage customer journeys from start to finish.
- Analytics and Reporting: Provides in-depth insights into customer behavior and campaign performance.
- Abandoned Cart Recovery: Automated workflows to bring back potential customers.
- Live Chat and Chatbots: Enhance customer engagement and support.
- Extensive automation capabilities.
- Highly customizable dashboards and reports.
- User-friendly interface.
- Free plan available for startups.
- Exceptional customer support.
- High pricing for advanced features.
- Limited customization in the free plan.
- Free Plan: $0
- Starter Plan: $50/month
- Professional Plan: $800/month
- Enterprise Plan: $3,200/month
3. Monday CRM – Best Shopify CRM for Workflow & Project Management
Monday CRM combines project management and CRM capabilities, making it a top choice for Shopify businesses focused on operational efficiency.
Its customizable workflows and visual tools ensure seamless collaboration between teams.
- Shopify Workflow Automation: Automates order processing and task assignments.
- Customizable Dashboards: Track sales, inventory, and customer interactions in one place.
- Team Collaboration Tools: Real-time updates and messaging for efficient communication.
- Sales Pipeline Visualization: Intuitive drag-and-drop tools for managing leads.
- Campaign Management: Track marketing efforts and their impact on Shopify sales.
- Timeline and Calendar Views: Organize tasks and projects effectively.
- App Integrations: Connects with over 50 tools, including Shopify.
- Highly customizable workflows.
- Excellent team collaboration features.
- User-friendly interface.
- Affordable pricing for small businesses.
- Scalable for larger operations.
- Limited advanced reporting tools.
- Requires time to set up workflows.
- Individual Plan: Free
- Basic Plan: $8/seat/month
- Standard Plan: $10/seat/month
- Pro Plan: $16/seat/month
4. Bitrix24 – Best Free CRM for Shopify
Bitrix24 offers a free CRM with a wide range of features tailored for eCommerce businesses.
Its Shopify integration supports data synchronization and task automation, making it a solid choice for startups and small businesses.
- Shopify Sync: Updates customer and order data in real-time.
- Task Automation: Automates order tracking, invoicing, and customer follow-ups.
- Team Collaboration Tools: Offers real-time communication features like video calls and chat.
- Email Marketing Campaigns: Built-in tools for targeting Shopify customers.
- Product Inventory Management: Tracks inventory levels and order statuses.
- Customizable Workflows: Adaptable templates for Shopify-specific operations.
- Reporting and Analytics: Offers insights into sales trends and customer behaviors.
- Free plan with robust features.
- Multilingual support for global businesses.
- Extensive integrations beyond Shopify.
- Scalable for growing businesses.
- Collaborative tools for team management.
- Limited features in the free version.
- Can be overwhelming for new users.
- Free Plan: $0
- Basic Plan: $39/month
- Standard Plan: $79/month
- Professional Plan: $159/month
5. Zoho – Best CRM for Customizable Shopify Workflows
Zoho CRM is a versatile platform tailored for eCommerce businesses, offering seamless Shopify integration.
This CRM excels in providing a customizable experience that enables businesses to design workflows aligned with their specific needs.
With powerful automation tools, advanced analytics, and a robust mobile app, Zoho CRM empowers Shopify users to optimize their sales and marketing efforts. It’s ideal for small to mid-sized businesses looking for scalability and flexibility.
- Shopify Integration: Synchronizes customer and order data with real-time updates, improving data accuracy and accessibility.
- Custom Workflows: Allows Shopify merchants to create workflows tailored to their unique sales processes.
- Sales Funnel Tracking: Visualizes the entire customer journey, from lead capture to final purchase.
- Email and SMS Campaigns: Engages customers with targeted marketing campaigns integrated with Shopify data.
- Inventory Management: Tracks stock levels and order statuses to avoid overselling or delays.
- AI-Powered Analytics: Provides actionable insights on sales trends, customer preferences, and marketing effectiveness.
- Mobile CRM App: Enables on-the-go management of Shopify integrations, orders, and customer interactions.
- Highly customizable workflows and automation.
- Affordable pricing for small and medium-sized businesses.
- Extensive integrations beyond Shopify.
- Advanced analytics and reporting capabilities.
- Responsive and user-friendly mobile app.
- The initial setup can be time-consuming.
- Steep learning curve for advanced features.
- Free Plan: $0
- Standard Plan: $14/user/month
- Professional Plan: $23/user/month
- Enterprise Plan: $40/user/month
- Ultimate Plan: $52/user/month
6. Agile CRM – Best for Automation and Streamlined Sales Processes
Agile CRM is a compact and affordable solution for Shopify users looking to streamline their sales and marketing processes.
Known for its comprehensive automation capabilities, Agile CRM ensures that Shopify merchants can save time and boost efficiency.
It also integrates well with Shopify to synchronize orders and customer details seamlessly. Agile CRM’s user-friendly interface makes it accessible for small and medium-sized businesses.
- Shopify Sync: Automatically imports customer data and order histories for better personalization.
- Marketing Automation: Automates email campaigns, follow-ups, and promotional offers for Shopify customers.
- Sales Tracking: Monitors sales activities and order statuses, helping to improve customer service.
- Lead Scoring: Identifies high-value customers and prospects for targeted campaigns.
- Customer Support Tools: Built-in helpdesk features allow efficient handling of Shopify customer queries.
- Customizable Dashboards: Visualize key metrics such as revenue and customer lifetime value.
- Appointment Scheduling: Integrates scheduling tools for Shopify merchants offering services.
- Affordable pricing plans.
- Extensive automation features.
- Intuitive and user-friendly interface.
- Excellent customer support options.
- Streamlined sales pipeline management.
- Limited advanced features for large-scale businesses.
- Fewer integrations compared to competitors.
- Free Plan: $0
- Starter Plan: $8.99/user/month
- Regular Plan: $29.99/user/month
- Enterprise Plan: $47.99/user/month
7. Salesforce – Best for Scalability and Enterprise-Level Shopify Management
Salesforce is an enterprise-grade CRM renowned for its scalability and extensive features tailored for Shopify integration.
This robust platform ensures that businesses, whether small or large, can optimize their Shopify operations.
Salesforce’s deep analytics, automation tools, and marketing integrations empower Shopify merchants to provide exceptional customer experiences.
- Shopify Data Sync: Automatically syncs customer and order information for a unified database.
- Einstein AI: Offers predictive analytics for customer behavior, enabling Shopify merchants to strategize effectively.
- Marketing Cloud: Designs and automates personalized email and SMS campaigns based on Shopify customer data.
- Service Cloud: Enhances customer support through real-time communication and ticket management.
- Sales Pipeline Management: Tracks every stage of a Shopify customer’s journey, ensuring no opportunity is missed.
- AppExchange Integration: Includes specialized Shopify apps for enhanced eCommerce functionality.
- Inventory Tracking: Monitors stock levels in real time, helping Shopify merchants manage product availability seamlessly.
- Scalable to fit both small businesses and enterprises.
- Advanced analytics and AI-powered insights.
- Extensive app ecosystem for additional integrations.
- Comprehensive customer support tools.
- Highly customizable workflows and dashboards.
- High cost for small businesses.
- Complex setup requiring technical expertise.
- Essentials Plan: $25/user/month
- Professional Plan: $75/user/month
- Enterprise Plan: $150/user/month
- Unlimited Plan: $300/user/month
8. Zendesk – Best for Shopify Customer Support
Zendesk is a leading CRM and customer support platform that integrates effortlessly with Shopify, offering tools to improve customer satisfaction and streamline communication.
Designed for businesses that prioritize customer service, Zendesk empowers Shopify merchants to handle inquiries and issues efficiently.
With features like ticket management, multi-channel support, and automated workflows, Zendesk enhances Shopify operations by ensuring customer queries are resolved promptly and professionally.
- Shopify Integration: Connects with Shopify to provide customer order details directly within the Zendesk interface.
- Ticketing System: Converts customer inquiries into tickets, ensuring nothing falls through the cracks.
- Live Chat Integration: Enables real-time communication with Shopify customers.
- Automated Responses: Uses AI-powered chatbots to answer common queries instantly.
- Analytics and Reporting: Tracks customer interactions and service performance to identify improvement areas.
- Multi-Channel Support: Consolidates customer communication from email, social media, and Shopify store chat into one platform.
- Knowledge Base Creation: Allows Shopify merchants to create FAQ sections to address customer issues proactively.
- Exceptional customer support features tailored for Shopify users.
- Streamlines customer communication across multiple channels.
- Comprehensive analytics for tracking support performance.
- Easy to scale as your Shopify business grows.
- Automated tools improve efficiency and response time.
- Advanced features are costly.
- Steep learning curve for non-technical users.
- Suite Team Plan: $49/user/month
- Suite Growth Plan: $79/user/month
- Suite Professional Plan: $99/user/month
9. Pipedrive – Best for Shopify Sales Pipeline Management
Pipedrive is a sales-centric CRM that provides Shopify merchants with intuitive tools to manage their sales pipelines and close deals efficiently.
Its visual interface, combined with automation and integration capabilities, ensures a streamlined sales process.
Pipedrive’s Shopify integration enables merchants to track customer interactions, manage inventory, and personalize communication, making it an ideal choice for eCommerce businesses focused on driving sales.
- Shopify Integration: Syncs product and customer data with Pipedrive for unified management.
- Visual Sales Pipeline: Displays the entire sales process, from lead generation to conversion, in an easy-to-understand format.
- Automation Tools: Automates repetitive tasks such as follow-ups, lead assignments, and order tracking.
- Custom Fields: Allows Shopify users to add fields specific to their business requirements.
- Email Tracking: Monitors customer interactions with emails for more effective communication strategies.
- Revenue Forecasting: Provides insights into expected revenue based on sales performance.
- Mobile App: Lets Shopify merchants manage their sales pipeline and customer relationships on the go.
- Highly visual and intuitive interface.
- Affordable pricing for small businesses.
- Robust automation features for Shopify merchants.
- Strong focus on sales pipeline management.
- Easily customizable to suit various eCommerce needs.
- Limited advanced features for larger enterprises.
- Some integrations require additional costs.
- Essential Plan: $14.90/user/month
- Advanced Plan: $27.90/user/month
- Professional Plan: $49.90/user/month
- Enterprise Plan: $99/user/month
