With the increasing intrusion into personal privacy through personal phone numbers, many Indians are shifting to virtual phone number providers for making and receiving calls. By using an Indian VoIP, individuals can have multiple local numbers to cover their real number, which is useful for various scenarios, including work.
It is essential to choose the right VoIP provider in India carefully; a wrong choice can adversely impact your business due to potential privacy violations, frequent downtimes, and inadequate customer support. Therefore, after extensive evaluation of providers, their offerings, costs, and trial periods, we have compiled a list of the top VoIP services in India.
CallHippo streamlines communication and enhances productivity with its VoIP platform, which is designed to automate workflow and track agent performance economically. It allows for easy deployment of a flexible telephony network anywhere in the world with a single internet connection. With zero latency, AI enablement, and more than 50 servers worldwide, CallHippo's product offerings include business phone systems, speech analytics, voice broadcasting, and WhatsApp Business features.
Features:
Power Dialer: Streamline your daily calling activities, ensuring efficiency and effectiveness.
Smart Switch: Guarantees seamless connectivity by utilizing multiple telephony providers before initiating calls.
Smart Call Forwarding: This feature allows incoming calls to be routed to multiple phones, ensuring you never miss a call.
Call Queueing and Barging: Enables supervisors to join calls discreetly, enhancing monitoring capabilities.
Voicemail: Directly play voicemails from your email for quick access and response.
Analytics: Tracks and optimizes phone support performance, helps reduce agent workload, and records call metrics.
Automatic Call Distribution: Efficiently routes calls to the most suitable agents to enhance customer service.
Call Center Analytics: Supports data-driven strategies to boost support team effectiveness.
Call Whispering: Allows for discreet guidance to agents during calls to improve client interactions.
Integrations: Compatible with major platforms like Zoho CRM, Zapier, Zendesk, Salesforce, Slack, Hubspot, Pipedrive, Intercom, and Shopify.
Pros:
Offers caller line identification in over 70 countries.
It features an interactive voice response system to help customers swiftly locate the appropriate department and agent.
Supports the creation of internal networks with numerous extensions to manage multiple calls simultaneously.
Cons:
Users may experience challenges with the integration process.
Additional fees associated with the service could be undisclosed.
Pricing:
Free Trial: lifetime access to the Basic Plan at no cost.
Subscription Plans: Pricing begins at $0 monthly for the Basic Plan. The Starter Plan, which offers more features, is available at $18 per month when billed annually.
Optimize your business communication with RingCentral, where you can access SMS, video calls, faxes, and unlimited calling all in one place. Quick and easy to set up, it ensures you never lose a potential customer due to disconnection, maintaining your ability to offer outstanding services at all times.
Features:
Voicemail Transcription: Automatically transcribes voicemail messages, ensuring important communications are never missed.
Hardware-Free: Operates entirely without the need for traditional telephony hardware, facilitating easier setup and maintenance.
Advanced VoIP Services: Offers comprehensive VoIP solutions, including cloud PBX and video conferencing, renowned for their robustness in the Indian market.
Customizable Call Handling: Features sophisticated options for managing inbound calls outside of standard business hours.
Exclusive Add-ons: Provides unique features such as an employee directory, call tracking metrics, ring groups, and VoIP connection, enhancing overall communication efficiency.
Analytics: delivers real-time analytics to aid in making informed decisions and improving operational performance.
Number Porting: Allows for seamless porting of existing phone numbers with no extra cost or delay.
Pros:
Efficiently eliminates background noise during calls.
Monitors and evaluates system usage and service quality with comprehensive reporting.
Consolidates various phone services into one bill, simplifying financial management.
Cons:
Restricts the usage of a single phone number per device, which may limit flexibility.
Does not accommodate landline integration, potentially limiting options for traditional business setups.
Pricing:
Free Trial: Offers a 15-day free trial to test and evaluate its features.
Subscription Cost: Pricing begins at $20 per month, with an annual billing cycle.
With just a broadband internet connection, Nextiva facilitates a frictionless and centralized workspace. Users can quickly import contacts from Microsoft Outlook or Google Contacts and begin utilizing the system. Nextiva provides a comprehensive suite of solutions, including a cloud-based phone system, social media and reputation management tools, a mobile app (NextivaOne), a contact center, customer experience, and productivity solutions. Recognized for its superior customer support, Nextiva has earned several Stevie awards.
Features:
Unified Communications: Experience comprehensive communications with features like VoIP, chat, video calls, auto attendants, and phone calls.
Unlimited Services: Enjoy unlimited calling, texting, and faxing throughout India with this top-tier VoIP service provider.
Conference Calls: Effortlessly initiate conference calls with a single click from your mobile device, supporting unlimited video and audio meetings.
User-Friendly Applications: It is accessible on Mac and Windows, alongside highly-rated mobile applications for iOS and Android, making it a versatile virtual phone system.
Collaboration Tools: Easily schedule meetings, manage projects, share files, and foster team communication with integrated collaboration features.
Real-Time Insights: Monitor call activities with real-time tracking, comprehensive customer reports, and historical data analysis of live calls.
Enhanced Security: Benefit from top-tier security with ISO/IEC 27001 certification and robust privacy protections via TLS and SRTP encryption.
Advanced Voicemail: Manage your communications with advanced voicemail capabilities integrated into the mobile VoIP app and linked to your email.
Pros:
Simple setup process requiring only a broadband connection.
Data centers are SSAE 16 certified, and SOC II audited, ensuring reliability and security.
Offers extensive support through expert advice, training sessions, and educational webinars.
Cons:
Customer support can sometimes be slow to respond.
Occasional glitches were reported in the mobile application.
Pricing:
Free Trial: A no-cost live demo is available to explore the features.
Subscription Cost: Pricing begins at $18.95 per month per user when billed annually.
With Vonage, elevate your customer engagement throughout their entire journey. Whether you're connecting with team members or clients, Vonage's versatile platform allows for seamless communication from any device, anywhere. More than 100,000 businesses and 1.15 million developers globally trust Vonage for their communication solutions, including unified communications, communications APIs, and contact center technologies. The quality of Vonage's offerings has been demonstrably validated through numerous awards from respected entities like Outlook, The Cloud Awards, and Frost & Sullivan.
Voice Quality Engine: Utilizes a global carrier network to deliver superior voice clarity.
Automatic Speech Recognition: It features voice control and a user-friendly self-service model equipped with auto-speech recognition, making it a standout among VoIP services in India.
Conferencing and Auto-Join: Offers high-quality audio for global conferencing, enhancing communication efficiency.
Audio Playback: Provides customizable voice prompts and a selection of hold music, tailoring the audio experience to business needs.
Toll-Free and Local Phone Numbers: Supports both toll-free and local business numbers for SMS and voice communication, ensuring wide reach and accessibility.
WebRTC Enabled: Facilitates calls over IP and PSTN with advanced programmable voice capabilities, bridging traditional and modern telephony.
Globally Distributed Call Controls: Reduces latency and improves call quality through strategically distributed control points.
Voice Inspector: Offers tools for call quality analysis, voice application testing, and debugging, simplifying technical management.
Pros:
Provides the capability to isolate an audio feed for individual participants, enhancing personalization during calls.
It supports recording for up to 32 call participants on separate tracks, which is ideal for detailed call analysis and records.
It includes support for speech synthesis markup language (SSML), which allows fine-tuned voice interactions.
Cons:
The reporting features of this VoIP phone system could be more robust and user-friendly.
Some users find the dashboard challenging to navigate, which can impact the user experience.
Pricing:
Free Trial: Available for 14 days, allowing potential users to explore the features without immediate commitment.
Annual Subscription: Priced at $13.99 per user when paid annually, it offers a cost-effective solution for long-term use.
5) Exotel
Exotel, a premier VoIP service provider, boasts an ISO 27001:2013-certified information security management system, ensuring high security. Renowned for its exceptional voice quality, minimized network latency, and profit generation capabilities, Exotel simplifies business scalability by managing the infrastructure on your behalf. Exotel offers virtual phone numbers to varied business sizes located in India, Malaysia, Singapore, Australia, Indonesia, and multiple Southeast Asian countries.
Features:
Call Recording: Enables the recording and monitoring of phone conversations for business analytics and quality control.
Smart Call Routing: An automated call distribution system intelligently directs incoming calls to appropriate team members.
Call Queuing: Engages customers in a queue with music or custom messages until an agent becomes available.
Multi-Level IVR: offers a personalized communication experience and automates operations, distinguishing it as a leading VoIP provider in India.
Visual Call Flow Builder: Provides an easy-to-use, no-code drag-and-drop interface for designing customized call workflows.
Simple Setup: Quick and straightforward setup process—get started within just 30 minutes.
Well-documented APIs: robust APIs enhance call and text services, integrating seamlessly with your existing systems.
Analytics: Delivers comprehensive analytics on performance metrics, assisting in the optimization of business operations.
Pros:
There is no need for additional infrastructure; it is compatible across all devices.
A single virtual number connects your entire team.
All paid plans include free incoming calls.
Cons:
The user interface is somewhat dated and lacks intuitiveness.
Lacks an automatic call-scheduling feature.
Pricing:
Free Trial: Available for 7 days, it includes 500 test credits.
Subscription: Pricing begins at $120 for a five-month period.
"Launched to empower businesses with superior cloud calling solutions for enhanced customer service, My Operator now serves 7,000 clients in 97 countries. Starting in 2013 with a mere five employees, the company has grown to a dedicated team of over 180. Its offerings include a scalable customer contact center that facilitates millions of conversations, complete with automated IVR, expandable communication options, and AI-powered speech analytics."
Features:
Call Tracking: Enhances lead management by ensuring no calls are missed and providing detailed tracking and monitoring.
Push Reports: Unique among Indian service providers, My Operator delivers comprehensive business analytics via email and SMS.
Virtual Receptionist: Offers around-the-clock virtual receptionist services, a standout feature for continuous customer support.
Call Recording: Allows for the recording of calls to facilitate later review and analysis to better understand customer needs.
Live Dashboard: Enables real-time monitoring of connected and missed calls across various units.
Live Call Info: Delivers immediate, detailed call information directly to your web panel.
Multi-Level IVR: supports handling multiple calls at once with a customizable IVR system.
Live Call Transfer: Ensures smooth transfer of ongoing calls without interruption, ideal for small businesses.
After-Hours Call Routing: Directs calls to designated agents outside of normal business hours.
Voicemail Facility: Allows customers to leave voicemails when agents are unavailable.
Call Forwarding: Speeds up response times by forwarding calls directly to reduce caller wait times.
Pros:
It offers a sticky agent' feature, which ensures callers can consistently reach the same agent, enhancing resolution efficiency.
Allows for the exportation of log data, aiding in comprehensive team performance assessments.
Features a straightforward, no-questions-asked refund policy, providing peace of mind with its financial commitments.
Cons:
Customer support has been noted as occasionally unresponsive, which could impact user satisfaction.
There are reports that caller ID information sometimes only appears after the Call has ended, potentially complicating follow-ups.
Pricing:
Free Trial: A 3-day trial is available to test services before committing.
Subscription Cost: $10 per month, providing full access to all features and services offered.
Doosra originates from a fascinating event. While shopping at an international sports retailer on a Sunday morning in 2019, the founder-CEO came up with the idea. In just a short span, the company has gained attention from major media outlets such as BusinessLine and The Telegraph online. Doosra offers a 10-digit virtual number through its VoIP service, ensuring complete privacy and protection against spam. This secure solution also makes a thoughtful gift, as you can share these virtual numbers with friends and family.
Features:
SIM-Free Operation: Operate directly on your current mobile device without the need for a separate SIM card or phone—simply download the app to get started.
Automatic Call Blocking: Incoming calls to your Doosra number are blocked by default, redirecting them to voicemail and allowing you to respond at your convenience.
Whitelist Contacts: Easily whitelist specific contacts, enabling them to reach you directly without being blocked.
SMS and OTP Viewing: Access and view text messages and one-time passwords (OTPs) effortlessly.
Voicemail Access: Listen to messages left by callers on your voicemail.
Secret Passcodes: Receive secret passcodes for enhanced security on incoming calls.
Premium and VIP Numbers: Choose from specially curated premium or VIP numbers for a more personalized touch.
Pros:
It features AI-enabled call management and intelligently routes calls.
Includes a system status feature for real-time updates on service availability.
Supports multi-user login, accommodating up to five devices simultaneously.
Cons:
Offers fewer features than some competing VoIP providers.
Limited integration capabilities with other systems and applications.
Pricing:
Free Trial: Enjoy a 30-day free trial, activation excluded, allowing you to fully explore the service without any initial investment.
How to select the Best Virtual Phone Number service provider?
When selecting an optimal VoIP call provider, consider the following advice:
Call Management Features: Investigate whether the provider offers capabilities such as call forwarding, recording, blocking, and support for various internet protocols.
Sound Quality: Evaluate the audio clarity provided by the VoIP services before committing.
Multi-line Support: Ensure that the service can distinguish between business and personal calls, applicable to both landlines and mobile phones.
Automated Attendant: Opt for a service with an automated attendant to ensure that calls are always answered without giving a busy signal.
Ease of Installation and Use: The service should be straightforward to set up and intuitive to use.
Pricing Structure: Examine the initial costs and expenses associated with premium features and inquire about any potential hidden fees.
Verdict
Voice over Internet Protocol (VoIP) services facilitate the making of phone and video calls, the sending of text messages, and the conducting of meetings for both individuals and businesses. Utilizing a top virtual phone number provider in India can elevate the customer experience and boost your revenue streams. Notable providers include CallHippo, RingCentral, and Nextiva.
