Bi-lingual Customer Service Representative Opportunity (NY)

Looking for a professional customer service role in a fun team-oriented setting with an industry leader, family-owned since 1924? Then look no further! Travers Tool Company, Inc. has been a preferred distributor to the worldwide metalworking and industrial markets for nearly 100 years. We are looking for energetic, reliable and conscientious self-starters to join our team as Full-Time Customer Service Representatives.

Responsibilities:

This position works in our call center with a collaborative and supportive customer service/sales team. Duties and accountabilities include but are not limited to:

• Provide solution-based customer support by answering inbound calls, emails, and making outbound calls to customers to provide service and expand sales
• Assist customers with placing orders, returns, quotes, catalog requests, product questions, tracking updates and any other customer inquiries Guide issues through to completion, assuring a satisfactory resolution is reached
• Enter sales orders and carry out order management processes
• Assist customers with any related questions or concerns, including providing quotes, tracking updates and general product information
• Maintain a consistent service level and meet individual accuracy and efficiency metrics
• Work to become knowledgeable of entire Sales Lifecycle and demonstrate effective issue resolution, retention, and closing techniques
• Develop ability to present multiple solutions to customers and emphasize the features of the products to highlight how they solve the customers problems across a variety of Travers Tool Co Products/Services
• Properly execute all CRM activities such as logging calls, emails, tasks and new opportunities
• Accurately maintain ERP system data; enter quotes and orders as needed.
• Other duties and special projects as assigned.

Qualifications:

• Bi-Lingual Spanish/English required Minimum of one year experience in Customer Service oriented role
• Experience in B2B and/or call center preferred, but not required
• Possess a good phone voice and demonstrated ability to engage customers professionally over the phone
• Good interpersonal skills, likeability, active listening and communication skills. Strong Customer Service skills with passion for delivering an excellent customer experience
• Good judgement and problem-solving skills with strong attention to detail. Solid organizational and time management and follow up skills
• High school diploma or equivalent required. Some college level study preferred

Job Type: Full-time

Experience level: min 1 year

Shift: 8 hour shift

Weekly day range: Monday to Friday

Work setting: Call center

Work Location: In person (New York)