Built by Us, Perfected Through Us: An Inside Look Into the SS&C Innovation Laboratory
SS&C Blue Prism
Making work smarter and more productive, so your people are free to do great things.
We use our own product. Why? Because we believe in it. Just look at the internal case studies showcasing how we’ve implemented intelligent automation (IA) across our organization. And guess what else: We’re the only automation vendor to do this! That’s how confident we are in our automation and orchestration solutions.
We call our internal transformation the “SS&C Innovation Laboratory”, where we pilot and optimize our technology so we can bring these very real success stories to our customers.
What’s the technology?
SS&C | Blue Prism Enterprise AI combines automation, orchestration and generative AI to streamline processes end-to-end. This smarter, virtual workforce (what we call enterprise agents) can work on complex tasks, collecting, organizing and managing data quickly and efficiently.
How SS&C Processes Agreements With Zero Errors
On their own, digital workers can’t interpret unstructured data. So, SS&C linked them to a secure, proprietary large language model (LLM), where the gen AI revealed several new automation opportunities for the business.
SS&C now feeds their loan credit agreements to intelligent enterprise agents, which process them in just six minutes. The enterprise agents interact with the AI directly by posing a series of prompts, such as, “What’s the payment date for this agreement?” The AI sorts through the unstructured data and returns with a succinct, accurate response. The enterprise agent takes that gathered data, validates it, makes any necessary changes (such as converting currencies or date formats), then enters them into the correct fields. If there are any discrepancies, the agent routes them to an employee.
Data is key to business success, and SS&C has found a way to get the most out of theirs. The best bit? By automating this process and reducing manual transactions, their workers can now focus on helping customers and thinking strategically.
With Enterprise AI, SS&C can process reports quickly and accurately every single time. They’re also serving their customers better and expanding their reach to even more people.
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Read the “5 Trends for the Future of Enterprise AI” e-book.
How SS&C Generates Better Customer Communications
With Enterprise AI, SS&C generates customer communications 3x the speed.
SS&C GIDS supports more than 50% of the U.K.’s asset management firms, meaning they have a large number of end customers to look after. They wanted to reduce the amount of manual work required for updating customer information, such as address, broker or ID amendments. All of these changes require investigation.
To speed up this process, they plugged enterprise agents into their in-house LLM to seamlessly generate customer communications. Once an employee investigates a change, they enter the results into an SS&C | Blue Prism Chorus template. An enterprise agent then picks up the work item, reads the comments, validates the information, collates it and submits a prompt to the LLM. The LLM generates a personalized customer letter, which is then reviewed by a quality control team before it’s sent to the customer. Every interaction with the gen AI is kept on a local database and logged for auditing purposes.
This reengineering has drastically cut the time SS&C spends on customer communications, giving customers timely, accurate responses and reducing the risk of missed information or errors. That satisfies their customers, helps employees and gives business a boost.
Learn all about gen AI in our masterclass video, “Gen AI Talk in 10”.
We’re In an Evolution
Why do we do this? To make our work better and show our customers how they can win through automation, orchestration and AI as we enter the next evolution of work, where human-technology collaboration sits front and center.
Discover how you can reengineer work in your organization with gen AI; watch the LinkedIn Live for more.