Championing Authentic Care: Navigating Delays and Empowerment

In the realm of insurance claims, the principle of "duty of care" stands resolute, though not without its complexities. Recent developments have underscored the significance of this principle, prompting us to delve deeper into its implications.

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Amidst these intricacies, we hold steadfast to a commitment that transcends mere words. Our core belief revolves around empowering clients to make informed decisions, even extending to their choice of repairer. Yet, a "duty of care" that penalises clients in certain situations fraught with delays, runs contrary to the very essence of care itself.

Delays have become an undeniable aspect of the claims journey. Waiting periods stretching up to 15 days for claim authorisation and repair timelines extending 2 to 3 months pose challenges that resonate with both insurers and clients.

We invite you to join this debate, sharing your insights into these multifaceted dynamics. Are you, like many others, grappling with the intricacies of coordinating repairs across the nation?

Should this narrative echo your experiences, we extend an invitation to connect. Our dedicated team stands ready to provide immediate, comprehensive support spanning across the entire country (as seen above). Together, let's elevate the standards of care and support.