Check Out Our New UMass Memorial Health Website!

We are thrilled to announce the launch of UMass Memorial Health 's new website, developed with our patients and community in mind. Designed to provide site visitors with a consistent, integrated UMass Memorial Health experience, the new site is now live at www.ummhealth.org.

This project was guided by one clear mission: to create a patient-centric online experience that reflects our commitment to serving our patients and community as an integrated health care system.

What’s New?

• A fresh look and feel offers a lighter, brighter and more welcoming design that’s easy to navigate.
• Data-driven approach increases visibility and accessibility to our most popular pages, including quick access to top transactional pages (bill pay, medical records, etc.).
• Improved content strategy focuses on plain language to easily find content using search engines and aligning content with how people search.
• Expanded access to location information improves visibility on where services are offered.
• Improved navigation offers a streamlined structure to make finding services, locations and information simpler than ever.
• Tailored experiences maintain each entity’s unique identity through customizable content that enables visitors to quickly connect to the care and information they need.
• Language translation in Spanish and Portuguese helps to provide equitable access for our diverse audiences.
• Compliance with Web Content Accessibility Guidelines ensures website content is accessible to a wide range of people with disabilities.
• Integration of health library and Simply Well blog content serves as a rich resource of educational materials for patients.
• Enhanced search capabilities make finding our services and locations easier using keyword, location, or specialty search terms, with filters to refine results.

Built for the Future

The building of the new website involved months of research and collaboration with experts to ensure the site meets modern technical and accessibility standards. From mobile-friendly designs to robust privacy protections, our new website sets the foundation for a digital experience that grows with our health system’s evolving needs.

A Team Effort

This effort was led by UMass Memorial’s Marketing and Communications Department in close collaboration with leaders and subject matter experts from across the entire enterprise. “The teamwork shown throughout this entire project was amazing,” said John F. Looney , Vice President of Marketing and Communications for UMass Memorial Health. “We all worked together as one team to build a site that would serve our patients and the community in the best way, and I am extremely proud of what we have accomplished.”

Everyone is encouraged to explore the new website at www.ummhealth.org. Whether you’re a patient, employee or community member, this site is designed for you.