Collections Chronicle: December Edition
Collections Chronicle is a monthly newsletter resource with the latest news and insights in the collections and financial industry. This newsletter provides a comprehensive overview of emerging trends, best practices for effective collections strategies, and the latest developments in digital collections.
IN THIS ISSUE
As the year comes to a close, we want to take a moment to say thank you. Whether we’ve worked together yet or not, we’re grateful for the chance to connect with you. Your support and interest mean a lot to us and motivate us to keep finding better, more compassionate ways to make collections easier for everyone.
We hope this holiday season brings you peace, joy, and time to spend with the people who matter most. Wishing you a happy holiday season and all the best in the year ahead!
PODCAST
2024 was a year of growth and challenges for credit unions. In the season finale of Connect & Collect, host Michael Pupil sits down with Lexop’s Sasha, Jordan, and Laura to discuss the biggest takeaways from the year and share bold predictions for 2025.
From tackling staffing shortages to embracing texting and technology for member engagement, this episode is packed with actionable insights to help you plan for the year ahead.
FROM THE BLOG
As the year winds down, it’s the perfect time to reflect, wrap up, and prepare for 2025. Our latest article shares five practical steps credit union leaders can take now—like refining delinquency strategies, investing in simple payment tools, and checking in with top performers.
NEW CLIENT ANNOUCEMENT
Recommended by LinkedIn
We're proud to welcome Southwest Heritage Credit Union (SWHCU) to our growing community of Lexop users.
"We chose Lexop because it allows our members to pay in a quick and easy manner before we start calling. This partnership aligns with our core values of commitment and integrity, and we are excited to offer our members more flexible and user-friendly payment options." - Mark Williams, EVP/Chief Operating Officer at SWHCU
MUST READ
Stay top of mind (and wallet) with your credit union members. In collections, convenience is the difference between being remembered or overlooked. When you make it easy for members to engage, they’re more likely to prioritize repaying you.
Our latest blog dives into:
AWARDS
We’re proud to share that Lexop has been recognized in G2’s Winter 2025 Report, earning High Performer for the 8th consecutive time and Easiest to Do Business With. These awards reflect our continued commitment to delivering results and providing a seamless experience for credit unions and their members. Thank you for your trust and support!
IN THE NEWS
Check out our top reads of the month, highlighting essential insights and trends impacting the credit union industry: