Collections Chronicle: October Edition

Collections Chronicle: October Edition

Collections Chronicle is a monthly newsletter resource with the latest news and insights in the collections and financial industry. This newsletter provides a comprehensive overview of emerging trends, best practices for effective collections strategies, and the latest developments in digital collections. 

 PODCAST

In our latest podcast episode, we sit down with Jennifer Audette, CEO of POLAM Federal Credit Union, to discuss her journey in the credit union industry. Jennifer shares how she’s built deep connections with her community, the importance of financial literacy, and why the credit union philosophy of “people helping people” is more relevant than ever. Tune in to learn how credit unions can foster trust and loyalty through meaningful member engagement and advocacy.

Listen Now!

 CASE STUDY

In this case study, learn how South Texas Federal Credit Union used Lexop’s automated email and SMS reminders to significantly improve collections without hiring additional staff. Explore their results and see how member engagement increased with more flexible payment options. 

 

Click here to read the full case study.

 WEBINAR

Learn how to enhance your credit union’s collections efficiency and member satisfaction with proactive communication, targeted messaging, and automated tools. In our latest session, we’ll explore strategies to boost engagement, streamline workflows, and leverage data to improve collections performance. Don’t miss these valuable insights to support your members’ financial wellness!

Click here to register!

 FROM THE BLOG

Is your email strategy driving the payment results you want? Whether you’re sending emails manually or using automation, optimizing your email funnel is key to boosting collections and member engagement. Learn simple, actionable strategies to ensure emails get delivered, opened, and drive payments—plus, find out how to build trust with members before sending reminders.

Read the full blog and start improving your results today!

 NEW CLIENT ANNOUCEMENT

We're proud to welcome Foothill Credit Union to our growing community of Lexop users.

“Lexop was selected as a partner due to the shared goal of providing members with efficient and convenient methods of addressing delinquency and negative shares.” - Tiffany Rizkallah, Manager of Account Resolutions at Foothill Credit Union

Read the full release: Foothill Credit Union Partners with Lexop to Offer Efficient Payment Solutions for Delinquent Accounts

 EVENTS

It’s been an exciting few weeks on the road! From GoWest MAXX to the South Texas Conference, Cornerstone SHIFT, and CCUCC's Annual Conference, our team has been busy meeting incredible credit union leaders and having some great conversations. We loved hearing your challenges, sharing how our solutions can help, and swapping insights on the future of collections. These events reminded us just how passionate this community is about delivering better member experiences. 

 IN THE NEWS

Check out our top reads of the month, highlighting essential insights and trends impacting the credit union industry:


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