A Complete A to Z Guide to ServiceNow Releases: Everything You Need to Know!
Prometheas Technologies - Software Development Company
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ServiceNow, a leading provider of workflow automation solutions, empowers organizations to enhance operational efficiency, transform service delivery, boost customer satisfaction, drive digital transformation, and maintain a competitive edge in the market.
To continuously deliver value and stay at the forefront of innovation, ServiceNow releases upgrades to its platform and applications biannually. These releases introduce new features, updates, bug fixes, and even new products, enabling users to leverage the latest advancements in the ServiceNow ecosystem. The naming convention for these releases has evolved over time, with earlier releases being labeled based on seasons and years, and later releases being named after prominent cities across the globe.
Starting with the "Aspen" release in 2011, ServiceNow adopted the practice of naming releases after cities, spanning North America, South America, Europe, and Asia. Prior to this, releases were identified using the season and year of their launch (e.g., Spring 2009).
In this article, we will provide you with a comprehensive overview of all ServiceNow releases, including past releases, the latest updates, and upcoming releases. Stay tuned to stay informed about the evolution of ServiceNow and its commitment to driving continuous improvement for its users.
ServiceNow Release Highlights:
1) Upcoming Releases:
a. Vancouver - Expected in Q4 2023
b. Washington - Planned for Q2 2024
2) Latest Release:
a. Utah - Released in Q2 2023
The ServiceNow Utah release prioritized enhancing key applications such as Environmental, Social, and Governance (ESG), IT Operations Management (ITOM), Security Operations (SecOps), Employee Service Management, IT Service Management (ITSM), Customer Service Management (CSM), and more. These improvements empower organizations to transform their workflows and drive efficiency. Additionally, upgrades to Flow Designer, Process Automation Designer, App Engine, Automation Engine, Next Experience UI Builder, and other tools aim to enhance developers' productivity.
3) Past Release:
a. Tokyo - Rolled out in Q4 2022
The ServiceNow Tokyo release focused on enhancing employee experience through features like the Manager Hub and Admin Center. It also introduced capabilities to manage Environmental, Social & Governance (ESG) initiatives, handle supplier lifecycle processes (ServiceNow SLM), improve cloud security (ServiceNow Vault), and efficiently manage enterprise assets (ServiceNow EAM). Moreover, significant enhancements were made to support ServiceNow developers, particularly in App Engine, UI Builder, and Flow Designer.
b. San Diego - Q2, 2022:
The ServiceNow San Diego release focused on enhancing platform user productivity. It introduced the Next Experience user interface and integrated features like the Robotic Process Automation (RPA) hub. Notably, the ServiceNow CSM, FSM, and ITSM solutions underwent significant enhancements. For instance, the ServiceNow CSM application now includes a profanity filtering feature to automatically detect offensive language used by agents during customer interactions.
c. Rome - Q3, 2021:
The ServiceNow Rome release prioritized improving employee experience. It introduced Employee Center and Employee Journey Management as part of the HR Service Delivery application, empowering organizations to provide seamless HR services.
d. Quebec - Q1, 2021:
The ServiceNow Quebec release placed emphasis on low-code development. It introduced the App Engine Studio application, a powerful low-code tool within creator workflows, enabling citizen developers to build applications faster.
e. Paris - Q3, 2020:
The ServiceNow Paris release introduced significant features and enhancements to the HR Service Delivery (HRSD) module. Notably, the Agent Workspace allowed HR agents to interact with employees through a dashboard, providing AI-powered recommendations for efficient issue resolution.
f. Orlando - Q1, 2020:
The ServiceNow Orlando release focused on Automation, Analytics, Predictive Intelligence, and AI. It improved automated incident/task grouping and classification across ServiceNow solutions, and introduced Mobile Analytics for better management of mobile and web applications within organizations.
g. New York - Q2, 2019:
The ServiceNow New York release brought major enhancements to the IT Service Management (ITSM) application, including the integration of Natural Language Understanding (NLU). The NLU capability, integrated with the ITSM Virtual Agent application, offers users a human-like conversational experience.
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h. Madrid - Q1, 2019:
The ServiceNow Madrid release introduced the ServiceNow Incident Management Mobile application, enabling resolution teams to view, manage, and resolve incidents from anywhere. Additionally, an "Antivirus Scanning" feature was added to ensure file security within the ServiceNow platform.
i. London - Q3, 2018:
The ServiceNow London release enhanced the ServiceNow Security Incident Response application with a new Configurable UI, allowing users to easily access critical security data on their dashboards.
j. Kingston - Q4, 2017:
The ServiceNow Kingston release focused on Machine Learning capabilities, user experience, and no-code development. The introduction of Agent Intelligence (later known as "Predictive Intelligence") prioritized automating incident prioritization, categorization, and assignment, resulting in improved agent productivity and customer satisfaction.
k. Jakarta - Q2, 2017:
The ServiceNow Jakarta release enhanced HR Service Management with features like "Enterprise Onboarding and Transitions," automating tedious procedures in the employee lifecycle management process.
l. Istanbul - Q1, 2017:
The ServiceNow Istanbul release introduced the Automated Test Framework (ATF) to automate testing during platform upgrades or customizations. It also improved platform performance and reporting capabilities.
m. Helsinki - Q2, 2016:
The ServiceNow Helsinki release made application development easier for citizen developers. The introduction of Flow Designer simplified process automation, while Customer Service Management and HR portals streamlined interactions between customers, agents, and HR departments.
n. Geneva - Q4, 2015:
The ServiceNow Geneva release enhanced the platform user experience with UI 16, offering new themes and improved navigation. The Studio Integrated Development Environment (IDE) provided developers with a comprehensive set of tools, eliminating the need for manual integration.
o. Fuji - Q1, 2015:
The ServiceNow Fuji release aimed to enhance service management across organizations. The integration
p. Eureka - Q2, 2014
The ServiceNow Eureka release centered around enhancing the platform user experience. As part of this objective, the ServiceNow Service Creator was introduced, featuring a drag-and-drop option to enable users with no programming background to effortlessly build or modify applications.
r. Calgary - Q2, 2013
In the Calgary release, ServiceNow introduced a new Collaborative Workspace UI and the Application Creator to improve collaboration across the organization and enable non-technical developers to build applications easily. The release also enabled users to customize or edit reports generated on their ServiceNow platform.
q. Dublin - Q4, 2013
One of the major features introduced in the ServiceNow Dublin release was the Vendor Performance Management application. The application enables organizations to monitor, analyze, and categorize vendors based on compliance, satisfaction, and reliability, thereby ensuring better vendor management.
s. Berlin - Q3, 2012:
The ServiceNow Berlin release focused on addressing user feedback from the ServiceNow community. Notable enhancements were made to the Software Asset Management (SAM) and Field Service Management (FSM) applications, empowering organizations to effectively manage software licenses, inventory, and field service operations.
t. Aspen - Q4, 2011:
The ServiceNow Aspen release marked a significant milestone by introducing advanced disaster recovery and IT security management capabilities. Additionally, a debugging assistant was introduced to help developers automatically identify and resolve workflow issues.
Wrapping Up:
ServiceNow continues to revolutionize organizational operations, driving digital transformation. With regular upgrades and the introduction of new products, ServiceNow empowers organizations to stay ahead by embracing the latest features and advancements. Stay tuned for more updates on upcoming ServiceNow releases and learn about upgrading the ServiceNow platform in our next blog post.