The Crucial Role of Equity and Inclusion in Building Civility in the Workplace: A Thought Piece for SHRM
Civility in the workplace is more than just a nicety; it is a foundational element that fosters a safe, empathetic, and dynamic environment where individuals can contribute their best ideas, knowing they will be heard and valued. However, achieving true civility requires more than polite interactions—it necessitates a deep commitment to equity and inclusion. Without addressing these core principles, civility becomes a superficial façade, easily shattered by underlying toxic behaviors that breed discomfort and fear.
In the United States, the importance of civility in the workplace has never been more critical. With 161 million people working across the country every day, the potential impact of civil or uncivil behavior is enormous. Yet, over half of U.S. workers believe that our society is uncivil, and this perception is reflected in the workplace. According to recent statistics, U.S. workers collectively experience 202 million acts of incivility per day, leading to significant losses in productivity and increased absenteeism. U.S. organizations collectively lose about $2 billion per day due to these issues—a staggering figure that underscores the urgent need to address civility comprehensively. (Source: Statistics based on SHRM data)
Civility as a Cornerstone of a Thriving Workplace
Practicing civil behavior in the workplace is about more than making others feel comfortable; it’s about creating a dynamic, diverse, and productive environment where everyone can thrive. Civility ensures that employees feel respected, valued, and safe, which in turn fosters innovation, collaboration, and overall organizational success. However, true civility cannot exist in a vacuum. It must be built on a foundation of equity and inclusion, which are essential for creating a genuinely civil work environment.
Equity and Inclusion: The Pillars of True Civility
Equity in the workplace ensures that all employees have access to the same opportunities, considering their unique circumstances and addressing systemic barriers. It recognizes that not everyone starts from the same place or faces the same challenges, and it seeks to level the playing field by removing obstacles to success. Without equity, civility is merely surface-level, as systemic inequities will continue to breed resentment, dissatisfaction, and conflict.
Inclusion involves creating an environment where all individuals feel valued, respected, and able to contribute fully. It goes beyond mere diversity—having a mix of different people in the workplace—and focuses on actively involving everyone in the life of the organization. When employees feel included, they are more likely to engage, share their ideas, and collaborate with others, which are all hallmarks of a civil workplace.
The Impact of Toxic Behavior on Civility
Despite the best efforts to promote civility, toxic behavior can undermine these initiatives, creating an environment where discomfort and fear take root. Toxic behaviors, such as bullying, harassment, exclusion, and manipulation, directly contradict the principles of equity and inclusion. They create a culture of fear and mistrust, where employees are more concerned with self-preservation than collaboration and innovation.
In such environments, civility cannot genuinely exist. When employees are fearful of retaliation, exclusion, or unfair treatment, they are unlikely to speak up, share ideas, or engage in constructive dialogue. This not only stifles creativity and productivity but also erodes the very fabric of the workplace, leading to disengagement, absenteeism, and high turnover rates. The financial implications are significant, with U.S. organizations collectively losing about $2 billion per day in reduced productivity and absenteeism due to incivility.
The Path Forward: Integrating Equity and Inclusion into Civility Efforts
To create a truly civil work environment, organizations must prioritize equity and inclusion in their civility efforts. This involves:
Conclusion: The Imperative of Equity and Inclusion for Civility
Civility in the workplace is essential for creating a safe, dynamic, and productive environment. However, true civility cannot be achieved without a firm commitment to equity and inclusion. By addressing systemic barriers, promoting inclusive leadership, holding individuals accountable, encouraging open dialogue, and providing support, organizations can build a culture of civility that is resilient, sustainable, and beneficial for all. In doing so, they not only enhance employee well-being and productivity but also contribute to a more just and equitable society.
Effenus Henderson
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Helping Organizations Build Resilient Leaders & Teams
3moThank you for emphasizing the importance of civility rooted in equity and inclusion. I completely agree that true civility goes beyond polite interactions; it’s about creating a workplace where everyone feels valued and respected. In my work, I’ve seen how addressing systemic barriers and promoting open dialogue can transform a team’s dynamic, leading to a more supportive and innovative environment. Let’s continue to focus on building workplaces that prioritize both respect and inclusion, ensuring everyone can thrive.
Chief Diversity Officer spearheading strategies and initiatives cultivating equal opportunity and diversity in organizational systems.
3moCivility like leadership isn’t intrinsic, it’s acquired through consistent practice and prolific mindfulness
Implementing data informed sustainable belonging & inclusion with a Cultural Intelligence lens. Change agent, leadership coach, focused on human-centered & equitable outcomes that foster belonging. CDP ISO:30415
3moInsightful!