Customer service at its best............
Many years ago my crew had just completed a pack back as a result of a fire damage job approximately 2 hours from my office.
The owner called me on the final day screaming and cussing, and was irate about something to which I can not even recall at this time. She threatened to beat me up if I never came down.
Even though I had planned on golfing on this day I knew that I had to make the trek since exceptional customer service was what we were known for. One of my employees caught the interaction between Linda and myself on video.