Customer and Value - an introduction to Agile HR
Pia-Maria Thorén (she/her)
Inspiration Director and Agile People Coach, co-author of #agilepeoplemanifesto
Who is Your Customer?
What is Value for them?
How can we best deliver Value?
How is your current organization supporting/preventing you from creating Customer Value?
These are four helpful questions to kick-start the discussion with an HR Management team, regardless of their industry.
When working with HR Management teams, the first discussion is always about Customers and Value. Unfortunately, many HR teams are unaware of whom they are serving and what Value they are bringing to their customers. Therefore, these concepts need to be defined and penetrated BEFORE suggesting any changes to the HR organization.
Since value creation happens through people, we must make it easy to perform and be happy. When we avoid bottlenecks and optimize system performance instead of individual performance, we can optimize for more and better value creation from HR. People Management changes to People Development and People Enablement, and it takes leaders who understand deep basic needs and who can be vulnerable, admit mistakes and remove obstacles. HR:s role becomes to provide these leaders AND the people with the proper training and tools to support value flow.
Organizing HR around Value Streams is probably the best way to tackle the challenge. Completing the picture with Objectives and Key Results for these Value Streams is a good way of aligning in a common direction and measuring the outcome.
What do you think? Please comment and join me in this discussion below!
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Coaching teams I Product-led HR Transformation Enthusiast I Coaching HR Teams
3yYou have aptly put it-people management has been serving individual needs and narrow needs of an organisation. People enablement is helping individuals, teams and organisations be whole and inclusive. Insightful
Founder and Chief Energy Officer: People & Transformational HR Ltd - a self-managed Certified BCorporation
3yThanks for spotlighting this Pia-Maria, very much at the heart of our approach to using a more Agile approach in HR, People, OD and Learning. I'm pleased to see we're "pushing the same envelope". I think between us, plus Maja, Natal and others, we're gradually converging on different forms of practice, construct, inclusion and application through this. Vive l'Agile revolution dans HR!
Modern Management and Leadership | Organizational Design | Agility | Agile HR | Management 3.0 | Lego® Serious Play® | KCP | OKRs | Founder of Agilers, unFIX Brazil and Agile People Brazil
3yI always use a simple, but clarifying exercise with my teams, inspired on Paulo Caroli's Lean Inception. We work togeher to define: WE AS <who are we> OFFER <what we do> TO <customer> IN ORDER OF <reason why the customer comes to us> All these four elements are defined in group, so we have a common understanding of who are our customers, and what we do for them (and, of course, what we are!). This can be helpfull for HR Teams!
Agile Delivery Lead | Team Coach | Servant Leader | Scrum Master | Facilitator | Trainer
3yThe BDC departments that I am building up for dealerships have the Customer in their heart, the center of attention. Everything they do is based on the value, experience, and personal, human approach. I found Agile values to be precisely what we need while building those teams. Enjoyed your book Pia-Maria, and thank you for sharing this post. Should be a must-read for every HR.