CX Morning Brew - 13th September 2024
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Good morning, everyone!
We hope you've got your freshly brewed coffee or tea in hand because it's time to wrap up warm as the chill sets in. Boy, it got cold quickly, didn't it? But no worries, we're here to keep things cosy and exciting with another jam-packed week of CX insights!
From industry news to upcoming events and thought-provoking articles. Whether you're looking to elevate your customer journey, dive into the latest CX trends, or get a sneak peek at what's coming up in the world of customer experience, we've got something for everyone.
Let's dive in!
CX AI Symposium - 10th October
4 WEEKS TO GO! - The countdown is on!
Register your free place today to join us at the forefront of CX innovation! Our inaugural CX AI Symposium 2024, set in the heart of London, is the perfect platform for industry leaders, innovators, and influencers to connect, collaborate, and shape the future of customer experience across emerging Tech.
A Recipe for Success!
We're excited to share how All About Food transformed its customer support experience with our CXFO partner Route 101 and Zendesk Suite Professional! Automating manual processes and streamlining service delivery has improved customer interactions and empowered its team to work smarter.
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New Report: Why Organisations Need Smarter Technology Collaborations
In partnership with Noon Dalton, our new report has been featured by The Retail Bulletin Magazine. Our recent round table event, “Partnerships Reimagined,” has revealed that the focus on strategic alliances has shifted, especially considering the current retail and economic landscape. Previously, call centres were primarily about getting as many people as possible seated. Now, gaining access to suppliers with the right technology and laying out a 3-year roadmap is essential.
CX Webinar, 24th September
In this session, we’ll share strategies for successfully integrating automation into your contact centre operations while preserving that crucial human touch. Discover how to use the right tools, resources, and training to exceed customer expectations. You’ll also hear firsthand from Jamie Pincott, Resource and Planning Manager at Blackcircles, about how his team achieved this balance.
CX Webinar, 17th September
The expectation placed on brands to deliver exceptional experiences continues to grow. Customer standards are high and if you’re not meeting them, technology today and no shortage of options makes it easy for consumers to switch. The key to exceeding expectations is an optimised voice of the customer (VOC) programme.
Is yours fit for purpose?