Delivering for our customers through internal efficiencies

At Fraikin, we are always looking for any and every opportunity to refine and enhance our business for both our employees and customers.

Recently, this approach has seen us refresh parts of our internal training processes, leaving Fraikin uniquely positioned in our sector to deliver an unrivalled customer service experience.

Specifically, our industry-leading training and development workshops and revamped procedures have played a key role in obtaining three ISO accreditations that help us to stand out from our competitors.

Joining our existing ISO 9001 accreditation we now have ISO 45001, relating to occupational health and safety management for our employees, and ISO 14001, which outlines how the business intends to reduce its environmental impact. These gains mean teams across the business are now operating more efficiently and cohesively, which in turn ensures we’re able to deliver improved customer service and satisfaction.

“The goal from the very start of this process was to improve our operational efficiency by promoting new ways of thinking throughout our ranks,” explains Jacinta Norris , Head of Compliance. “Our team now feels empowered and confident to make decisions faster, meaning they’re primed and ready to help deliver great customer service.

“If we want to continue to be the best, there’s no time to stand still. We are investing in our future and our workforce, meaning our customers will continue to reap the benefits of these efforts moving forward.”

Why not talk to us about how we could be helping your business? Simply contact us via: talk-to-us@fraikin.co.uk