With digital transformation top of mind, do you have the technology in place to support your business goals?

Digital Transformation: Ask This;

TLDR: Ask This;

1. With digital transformation top of mind, do you have the technology in place to support your business goals?

2. Does your organization have a culture that takes a long-term perspective on change and encourages ongoing transformation and development of technology to enable process change?

3. In this constantly changing environment how does your organization ensure a great employee experience that helps to accelerate digital transformation and deliver better business results?

4. How will the challenges to executing on digital transformation impact your organizations revenue negatively if some are not addressed quickly?

5. Does your organization have a security budget for protecting data assets during the digital transformation process?

6. Do you have a technology investment road map in support of digital transformation to enable business strategy?

7. Has your organization articulated specific digital transformation goals as specifying what proportion of the business will be digital within a certain time frame?

8. What factors drive digital transformation within your industry, and on which key opportunity areas does your organization need to focus?

9. Which technologies does your organization rank as having the most potential to have the most revolutionary impact on your organizations digital transformation efforts in the future?

10. Does your organization have a department with its main role around digital transformation and/or Innovation?

11. How has digital transformation prepared your organization to deal with business models becoming obsolete?

12. Does your organization have the in house expertise available and ready to deliver a digital transformation project?

13. Does your organization have a digital transformation campaign specifically applied to product innovation?

14. How are you measuring that the digital transformation efforts your organization is making will deliver an improved financial performance in the long term?

15. Does it always have to be just for customers, or does digital transformation also look inward on anything dealing with employees and how work gets done as well?

16. Have you identified a Chief Data Officer, Chief Digital Officer, and business and technology leadership to make the digital transformation the new normal?

17. Does your organization have clearly articulated, C suite driven, disruption and digital transformation strategies?

18. If you have a digital transformation initiative underway, what business objectives are you looking to solve and which business units or processes are the efforts focused on?

19. Has your organization rooted itself in an employee and customer centric digital transformation strategy that includes intelligent automation (IA) technology?

20. How is digital transformation preparing your organization to deal with technology advancements/connectivity?

21. What is the desired output / what is your organization trying to achieve with this transformation?

22. To which degree are the digital transformation efforts focused on creating impact in business areas that sit on the border of your organizations current business?

23. Do you have a clear understanding of what your organization wants to achieve from the technology it is embracing, is it trying to increase agility or cut costs?

24. Where do low code tools enable your business to achieve its overall digital transformation goals?

25. If only certain business units within your organization are undergoing digital transformation efforts, what are those units?

26. Why would your organization prioritize investments in digital operations over other forms of digital opportunities or digital transformation initiatives?

27. Has the future impact of the transformation on business processes, employees knowledge and skills, and technologies been captured and analyzed?

28. How do you ensure that IT digital transformation work meets business and customer needs?

29. How do you create incentives and/or influence regulatory guidance to drive digital transformation and technology adoption to improve the way work is done?

30. How do you ensure that the transformation is able to impact the business KPIs that it was intended to?

31. How does your organization compare with other organizations in your industry in applying digital technologies to transform business strategies, processes, and services?

32. How can IoT help your organization increase customer satisfaction, improve quality, support new business models ( as data driven services), and reduce costs?

33. Do you know what business capabilities and analytics are needed to support the digital transformation business strategy?

34. How can internal audit align itself with the transformation initiatives and be at the forefront of technology and business innovation?

35. How do you ensure that the transformation goals and objectives support your business strategy?

36. Is your organization capable of undertaking a strategic planning initiative in order to develop a digital transformation strategy?

37. Are there measures in place to ensure that every transformation project is checked against the broader business and digitization strategy not only once, and also on a recurring basis?

38. How much budget should your organization be allocating for security in that new digital transformation project?

39. What efficiencies, cost savings or other internal benefits are built into your business case for the digital transformation of your CX?

40. What opportunities does digital transformation create to optimize your supply chain processes and how are your supply chains affected?

41. Artificial intelligence, smart machines, robotics, process automation, how do these technologies fit into your broader business strategy?

42. Do you approach digital transformation through a centralized approach or leave it to individual business and functional leaders to adopt digital initiatives?

43. What is your organizations management of service transformation (including innovative approaches to service delivery, demand management, early intervention, etc.)?

44. How do you support leaders to keep up with the rapid acceleration of technology and lead digital transformation in your organizations

45. Where has digital transformation changed your work regarding use of new technologies, changes in value creation and structural changes?

46. Is the leadership team aligned on the common goal of digital transformation and how it will affect all areas of the business?

47. When under performing technology platforms damage the digital transformation journey and undermine the promised benefits and returns of going digital, what is done to remedy the situation?

48. What business model options does your organization have as customer preferences shift from ownership to access based models?

Organized by Key Themes: PRODUCT, TRANSFORMATION, MANAGEMENT, DIGITAL, DATA, TECHNOLOGY, DEVELOPMENT, PROCESS, DRIVE, PROJECT:

PRODUCT:

How can leadership position itself to best support the already stated people and allowing leadership to understand what role is in bubbling up that talent and supporting that talent going forward?

Be sure your operation is driving program delivery of your roadmap by working with Digital Product Owners and Program Management to prioritize, monitor, and deliver work to support your business initiatives and enterprise digital transformation initiatives. 

How do you define organizational culture?

Check that your workforce drives research and development of innovative new product and service solutions, with initial focus on analytics and custody including identifying and validating value propositions and define business cases for new product concepts. 

How do you develop a more data informed, forward looking and strategically aligned approach to workforce planning, capable of dealing with the demands of a fast shifting marketplace?

Ensure your staff is involved in digital transformation from project oriented organization to product aligned organization. 

How big of a challenge do barriers pose in your ability to deliver personalized digital customer experiences?

Assess business performance and (internal) customer experience breakdowns and priorities via customer, product and journey analysis. 

How can interoperability and ecosystem partnerships be leveraged to define experiences that go beyond just one brand?

Collaborate across business groups and partner leadership teams to define strategies and product roadmaps. 

How do you ensure responsible digital transformation and fintechs?

Confirm that your team is responsible for projects and business as usual Production activities for individual and team projects. 

How do you create incentives and/or influence regulatory guidance to drive digital transformation and technology adoption to improve the way work is done?

Partner closely with operations, vendors, (internal) customer success teams and/or enterprise teams, to drive the development and product lifecycle. 

How do you build more adaptive organizational models?

Partner with business and product teams to comprehensively assess expansion opportunities and build internal and external consensus. 

What do you feel will be the biggest benefit/ opportunity presented to your organization through digital transformation?

Be certain that your staff develops design briefs for new product concepts, including specifications, business models to present a clear, focused concept for strategic consideration. 

How do you build your organization case and roadmap to deliver your digital workplace vision and strategy?

Make headway so that your strategy ensures clear and unambiguous translation of Product Value Roadmap through deliverables to enable the product team to complete work. 

TRANSFORMATION:

What was the problem that motivated your organization to invest in one or more supply chain technologies?

Make headway so that your organization is developing demand via Business Decision Maker networking, assessing strategic (internal) customer objectives, uncovering transformation opportunities and improvement scenarios, and presenting incremental and new economic value from solutions proposed. 

How do you incubate digital initiatives that could, in future, deliver a high value to society and your business?

Lead change management and transformation in the area and the execution of strategic initiatives to deliver business results. 

How do you position your organizations to thrive at unprecedented levels of change driven by digital transformation?

Negotiate with Proposals Mapped to Business Value Create compelling board level presentations with proposals aligned to (internal) customer transformation plan mapped to business value impact. 

Which transformation steps or stages are suggested in the existing literature on digitally transforming your organizations?

Ensure your Operations Transformation team focuses on transforming your core business operations. 

Does the application have significant integration components with other upstream/downstream applications?

Ensure your team of highly experienced consultants have expertise in business process transformation. 

Is your enterprises overall maturity level high enough to allow seamless collaboration between internal stakeholders to create memorable customer experiences?

Check that your team leads transformational shifts to drive deployment and create business value for (internal) customers. 

How do you change your technology to support the dynamism?

Support program management synthesis across transformation pillars and surface risks with DTO management and cross functional business partners. 

Is the mainframe an anomaly in the modern world of digital transformation or is it truly the workhorse that simply keeps on delivering?

Engage with transformation business leaders and their transformation pillar leads as a strategic thought partner to develop and devise scope, structure and approach to delivering value with a new or existing initiative. 

How involved are you personally in investment or purchasing decisions related to digital transformation within your organization?

Verify that your group is involved in Business transformation programs. 

How do you get the most out of unique perspective and enable positive change across the business?

Include work managing multiple, interrelated projects including business transformation projects. 

MANAGEMENT:

Has the impact of the change been translated into detailed training requirements for all affected stakeholders?

Make sure your team leverages agile methodology to design and configure solutions Works closely with business to develop required training, change management and operations process. 

What processes were put in place to support remote work with respect to information/knowledge retrieval that make sense for a larger implementation?

Make sure the Strategic Initiatives team is responsible for the agile cross functional project management of strategic initiatives tied to business expansion, growth, and the needed cultural evolution required to support both. 

Has the team hired developers, designers, user researchers, data analysts, product managers and technical architects?

Assure your process is leading a cross-functional team to create and execute on product plans, identification of new product opportunities, coordination of market and product research, and management of relationships with strategic partners and key internal stakeholders. 

How do you create a culture that serves to foster and accelerate digital transformation?

Serve as a liaison between technical development teams and non technical (internal) client management audiences to ensure understanding and alignment of technical and business requirements. 

Do you measure progress on your improvement initiatives for digital transformation and new financial solutions?

Use expertise in organizational design and change management practices to improve program management, team management, process management, and software development. 

What organizational capabilities does your workforce require to prepare for the profound changes in roles and workflow brought about by digital transformation?

Make sure your process collaborates with change management team members to incorporate change management roadmaps and deliverables are included in integrated project plans. 

What is a recordkeeping system, and how is it different from other types of systems, as transaction processing, information management, and document management systems?

Provide overall program leadership and guidance and manage aspects of the service management program, including requirements gathering and business case creation and implementation. 

How do you control support engineers gaining access to your content?

Ensure your organization manages, drives and leads activities with business and IT Partners to identify project ideas aligned to strategy, as well as, building business cases and gaining approval from executive management. 

Do you need to build maturity in your existing capabilities or build maturity to support new capabilities?

Interface so that your workforce provides consultative services and analytic support to business management functions leveraging best practice methodologies and tools. 

Who will be/is responsible for leading the strategy and execution of your organizations digital transformation?

Assure your organization is responsible for training program for new Project Management team members. 

DIGITAL:

How does the board evaluate your organizations data storage, usage strategy and consider data as an asset?

Work with technical pursuit team securing (internal) customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value. 

How do you align your cost structure with your strategy?

Collaborate with engineering, data science, and analysis and implementation teams to develop comprehensive Digital Transformation solutions that align with (internal) clients data strategy and progress digital maturity. 

How do you acquire the resources and capabilities to execute digital strategy?

Safeguard that your workforce supports business goals by collaborating with digital product, architecture, program management and various engineering teams to execute consumer digital product and experiences roadmaps. 

Which SAP technological product provides the platform required for SAP to support the digital transformation of your organization?

Guarantee your strategy provides technical, analytical, and business guidance to other Digital Transformation team members as well as the various departments. 

Has the impact of the change been translated into detailed training requirements for all affected stakeholders?

Translate consumer, business and market insights into digital transformation opportunities that balance value to the (internal) customer with value to the business. 

How do you expect the number of cloud based applications used in your organization to change in the coming year?

Lead (internal) customers with understanding business and organizational impact due to digital transformation with specific guidance on change management (short term and long term recommendations). 

What policy tools could you use to incentivize industry towards digital initiatives that deliver value to society?

Make sure your organizations services support the full lifecycle of its (internal) clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. 

What innovations could new partnerships between your banking and technology industry create to help manage your finances in the future?

Own end to end product management process for deliverables in the Digital Transformation roadmap, from design to release. 

Have you properly defined the scope of testing for each phase, so that quality testing and assurance go hand in hand with product development?

Lead (internal) customer executives in evangelizing and coaching business teams through the defined DevOps and digital transformation vision. 

How do you better support industry researcher engagement?

Identify opportunities for new research streams based on feedback from (internal) clients and trends in your engagements with (internal) customer experience and digital business (internal) clients. 

DATA:

What role does the transformation of content intensive and information intensive workflows play in the overall digital transformation of your organization?

Be sure your personnel drives the execution of product development in collaboration with Product Team members comprised of Product Design Technology and Data Science. 

Has the future impact of the transformation on business processes, employees knowledge and skills, and technologies been captured and analyzed?

Lead analytics initiatives (dashboard design and ad hoc analyses) to support (internal) customer project delivery and drive insights for the (internal) customers from the data captured on the platform. 

In this constantly changing environment how does your organization ensure a great employee experience that helps to accelerate digital transformation and deliver better business results?

Check that your workforce plan and manage key insights, KPIs and data to support business reviews consistently deliver on time with a high level of quality. 

How do you identify who has power in your organization?

Make sure the Director, Strategy Advancement provides data based strategic direction to identify and address business issues and opportunities for the GMS Service and Business Operations organization. 

Do you have a technology investment roadmap in support of digital transformation to enable business strategy?

Confirm that your company underway, the EM project uses upward trending low code/no code digital transformation tools and a growing list of cloud-based services to build flexible and extensible business apps, data, and decision support intelligence. 

Have you defined who owns big data information, and whether there is actual or implied consent to use the same?

Support digital transformation innovations by leading the work to ensure data definitions and interdependencies amongst business processes are well defined, documented and maintained in a consistent manner. 

How do you add agility to the platform?

Check that your personnel collaborates with leaders and stakeholders to understand business issues, frames issues in terms of data, analyzes business or project performance using statistical methods or data visualization, and creates ad-hoc reports to share findings and recommendations. 

How do you leap forward to achieve greater innovation?

Liaison so that your strategy identifies, develops, and implements data strategy across disparate systems and experiences in collaboration with business and technology teams. 

What do you perceive to be the top organizational goals for deploying an as a service data management strategy?

Develop experience designing and deploying all aspects (business requirements, technical requirements, user interface, business logic, data integration, data storage) of IIoT and Digital transformation solutions. 

Are aspects of your organization being prioritized as part of your organizations digital business strategy?

Define the strategy, roadmap, and direct the implementation of data acquisition and enablement solutions to address business needs, and lead vendor evaluations with appropriate partners to ensure alignment of prioritized data requirements. 

TECHNOLOGY:

What is the highest level/rank of the individual or group whose job it is to oversee/manage your organizations digital strategy?

Oversee that your design collaborates with Technology and/or other (internal) client Service departments and other team members to clarify, detail and manage business requirements. 

How do you deal with risks arising from emerging technologies?

Oversee that your team creates organization from loosely defined ideas and opportunities through business relationships and synthesizing business requirements, operational needs, strategies and perspectives with emerging technology and information systems. 

How do you develop interpersonal relationships in your workplace?

Work closely with Information Technology to ensure the product is brought to market according to business requirements and (internal) client expectations. 

Have you had requests to align/curate learning resources to help support your organizations digital transformation?

Make sure the Service Management Analyst coordinates, processes and resolves incidents and requests related to the support of technology products, infrastructure, business processes, and enterprise services. 

Is it possible to replicate the creative spark and harness the collective energy that drives innovation among a remote team?

Manage the business value of Architecture Services as an enabler of strategy formulation, and as support for technology innovation, which drives the (internal) customers top and bottom lines. 

Have you assessed the key benefits driving the transformation and put metrics and mechanisms in place to ensure they are progressed, tracked and realized?

Verify that your operation leads the performance of information technology delivery of IT services to ensure the business value is realized. 

Has your organization articulated specific digital transformation goals as specifying what proportion of the business will be digital within a certain time frame?

Work alongside business development teams to understand (internal) client challenges and articulate business and technology solutions. 

Does the plan specify the amount of budgetary resources associated with the achievement of performance goals?

Make sure the Data Solutions team is part of the Core Systems and Platforms group in the Enterprise Technology organization. 

Which types of products and services, enabled by digital transformation, will generate most revenue for operators?

Make headway so that your group works with Product Offering team to help define functional requirements for new and existing technology enabled solutions in Office Services. 

What actions is your organization taking to address the impact of digital disruption on your business in the coming year?

Ensure you are energized by influencing stakeholders from organization leaders to system end users around the value that technology can add to existing business processes. 

DEVELOPMENT:

How do you build a digitally savvy leadership and skilled workforce?

Liaison so that your organization leads the development/build planning process with (internal) customers, IT business analysts, architects, Information Security, and other team members. 

How important are considerations when choosing a software platform to enable and support your digital transformation initiatives?

Make sure your team is involved in the business development life cycle, including leading or providing significant support to proposal or marketing efforts. 

How do you track and record end user experience?

Lead business case development to support product roadmap evolution decisions and future architecture designs and create KPI and milestone reports to track. 

How do you ensure compliance with business practices and objectives?

Support the business development and marketing process and stay up to date on actionable insights effective dashboard development and advanced analytics best practices. 

Do you agree that legacy infrastructure is a challenge that must be overcome for your organization to successfully undertake a digital transformation?

Ensure you are specialized in guiding and accelerating your (internal) customers journey through their agile development and digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow. 

How do you improve your ability to lead your organization through a digital transformation?

Ensure strong Consulting and eCommerce business development skills and demonstrated involvement in driving digital transformation efforts in business processes. 

How do you plan for the emergence of disruptors?

Ensure your process participates in the development of the annual business plan for Managed Print Services and suggests adjustments to the Plan with priority. 

Is your function conducting or planning to conduct activities related to building and managing a digital roadmap?

Execute process adoption and capability maturity assessments, translate such into business requirements and a development roadmap. 

How do you facilitate and ease the usage of your service?

Assure your process is contributing to new business development efforts in other verticals and facilitate those offerings. 

How do you auto classify data as saves into SharePoint or OneDrive for Business?

Be confident that your group delivers complex and complete solutions, driving them through design, planning, development, deployment and support that simplify business processes and workflows to drive business value. 

PROCESS:

Where do low code tools enable your business to achieve its overall digital transformation goals?

Make sure the Alliance and Channels Business Strategy and Operations team is critical in developing and managing a best in class Partner Program for your partners and internal processes for the Alliances and Channel Team to successfully execute the Go-To-Market strategy. 

How do you delegate approvals for low risk changes?

Recommend necessary resource allocation changes or business process changes to address business issues or opportunities related to (internal) customer experience objectives. 

Who will be/is responsible for leading the strategy and execution of your organizations digital transformation?

Check that your strategy is responsible for the mapping of core business processes and the implementation of process compliance metrics. 

What is the average duration of a technical initiative from business request to deployment at your organization?

Participate in project-based immersion, ideation and other key innovation activities with cross-functional project teams to socialize and successfully deploy Open Innovation tools, processes and capabilities across Business Unit and Enterprise initiatives. 

How do you foresee digital transformation benefiting your organization?

Warrant that your team is conducting Process Maturity Assessment for key business processes. 

How do you drive end-to-end digital transformation?

Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re engineering initiatives. 

How do you change your business practices?

Establish that your organization manages architecture and modeling tools, as Business Process Modeler, and model based systems engineering practices. 

How do you meet the expectations of the new healthcare consumers?

Provide process and business consultation including research, analysis, facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. 

How do you lock in the benefits of a more Agile operating model to increase the metabolic rate of your business?

Liaison so that your group assures optimal business and functional delivery of the objectives including business modeling, documentation of the operating blueprint and process solution blueprinting. 

When does digital transformation require updating a current ERP system or acquiring an ERP system for the first time?

Promote continuous process improvement and standardization by proactively identifying gaps in service, training, or other processes and drafting, developing, and/or updating business documents and requirements. 

DRIVE:

What role can policy makers and regulators play in enabling business models that promise to drive significant gains for customers?

Establish credibility throughout the (internal) customer and partner network by authentic engagement to galvanize organization to create and drive solutions to core business challenges. 

How can RPA and AI solutions help with the drive to digital transformation within procurement, and more broadly within your organization?

Invest in design and execution of business plans to accelerate solution implementation, exceed revenue goals, and drive (internal) customer satisfaction. 

Where is your organization in its own digital transformation, and what role does security currently play?

Interact effectively with delivery teams to ensure business analytic requirements are understood and properly assessed to drive feasibility and play back outcomes to business partners. 

How do you assess the technology infrastructure readiness?

Work with finance, people partners (HR), recruiting and business operations to develop and drive planning and forecasting to assess ROI impact of engineering investments and programs. 

What role can policymakers and regulators play in enabling business models that promise to drive significant gains for customers?

Safeguard that your organization drives integrated business planning to exceed cloud growth, drives consumption and gain market share. 

How do you quantify risk derived from unstructured data?

Support and drive change derived from line of business or enterprise initiatives and needs. 

When hiring a leader to drive digital transformation, are you more likely to look inside the industry or outside the industry for talent?

Drive business growth measured by revenue (usage and consumption), (internal) customer acquisition, and geographic expansion. 

How do you ensure that IT digital transformation work meets business and customer needs?

Establish that your company understands the key business drivers relating to own area; uses this knowledge to focus own work. 

Does your organization have clearly articulated, C suite driven, disruption and digital transformation strategies?

Conduct scheduled business review meetings to ensure accountability and drive improvement. 

How is your organization equipped to identify cultural barriers, social economic factors as well as work force risks that could derail the digital transformation?

Drive to understand (internal) clients business goals, anticipate future needs and identify solutions. 

PROJECT:

How do you reduce the complexity of managing multiple IT services in a hybrid environment?

Engage the internal business (internal) customers and project team by holding (internal) customer workshops, scoping solutions, building, testing, documenting, and implementing, while managing scope and (internal) customer expectations. 

How do you convince operators to embrace digital transformation who are concerned about the complexity and project cost?

Safeguard that your team leads the activities to create project intake documentation, build business cases, and gather cost and resource estimations. 

How do you mitigate the top risks defined in the cyber risk profile?

Design, develop, and support sustainable communication and content solutions based on well defined requirements from key project teams and industry experts. 

Should you get a marketing person to lead your next digital transformation, or more of an IT project manager?

Make headway so that your design leads multiple digital transformation projects successfully as Lead Project Manager. 

Does the agreement make it clear that any intellectual property owned by the customer prior to the agreement remains the sole property of the customer?

Provide technical and professional support to business projects emphasizing new and unreleased products. 

Are your corporate affairs / corporate social responsibility functions aligned with your corporate strategy team to ensure that stakeholder insight and engagement acts as an enabler of growth?

Work closely with (internal) customers and/or partners regarding scheduling for technical projects and continuously grow business relationship with existing and new (internal) customers/partners. 

Do you include a societal component in your standard business case or investment appraisal for digital initiatives?

Develop and drive team standards and invest in internal projects to mature the Secure Modern Workplace solutions and Concurrency offerings. 

What should be done to ensure that education and learning plays the most effective possible role in shaping the future?

Ensure quality and timely delivery of projects by developing a plan that determines key objectives, milestones, timelines, and resource project to various phases of the project. 

How do you execute quickly to deliver value from the roadmap?

Lead projects of relevant scope while collaborating with the project team to execute against timeline and budget metrics.