Dispelling the Myth: HR Is Your Ally, Not Your Adversary

The narrative that Human Resources (HR) serves solely as the corporate watchdog, prioritizing the company's interests over those of its employees, has been widely propagated, fueled by sensational media and select experiences. A cynicism that has found a foothold, echoing in sentiments like "HR is not your friend," drawn from infamous YouTube videos and hearsay. This perspective breeds division and skepticism, unfortunately overshadowing the truth that this is not a universal standard. Just as in every profession, there will always be subpar performers that stain the reputation of the whole - whether that's in Information Security, IT, or any other department. It's easy to generalize, but it's unfair and often damaging. 

Contrary to this narrative, a proactive, beneficial HR experience is not a far-off fantasy. It's a tangible reality that I'm privileged to experience every day. Such a perspective underlines the belief that not all HR departments are created equal and the value they bring is determined by their intent, their practices, and, importantly, their people.

HR as a Mediator, Not an Adversary

At the heart of HR's role is a delicate balancing act, protecting the company's interests while advocating for its employees. The crux lies in ensuring that these two factors are not mutually exclusive but interdependent. A company thrives when its employees are engaged, satisfied, and protected. A failure to address legitimate employee concerns undermines morale and productivity, inevitably hurting the company's bottom line.

In a well functioning HR department like that at Guardant Health, the priority is to create an environment that values transparency, fairness, and respect. Our HR serves as a mediator between employees and management, facilitating open and honest dialogue to address grievances and concerns.

Proactive Rather Than Reactive Approach

A common misconception is that HR steps in only when there's a problem. While conflict resolution is part of the HR mandate, its role is proactive rather than reactive. HR initiatives, at least from what I've seen, focus on preventing issues from arising in the first place through policies that encourage inclusive and respectful behavior, comprehensive training programs, and regular feedback mechanisms. They get involved to help, not as part of some shadowy agenda.

Cultivating Growth and Satisfaction in the Workforce

There is a misconception that HR functions to undermine employees when, in fact, the opposite is true. Particularly in organizations centered around their employees, HR departments are crucial in fostering employee growth and achievement. They design and implement development initiatives, execute performance evaluations, and facilitate avenues for career progression. They also work diligently to ensure fair compensation and administer benefits that enhance both the professional and personal wellbeing of employees.

As an illustrative example, our HR department has been instrumental in the creation of an education reimbursement program and a management training initiative, among other valuable endeavors. Yet, their commitment goes beyond programs and policies. Exemplified by the likes of David Egan , my business partner for two years, who took the time weekly to work with me on every aspect of leadership. They are approachable and proactive, always ready to guide, assist, and advocate for their colleagues.

This commitment to employee growth and satisfaction underscores the broader ethos of our HR department: to facilitate and champion a rewarding work experience for all. This forward-thinking approach flies in the face of the notion that HR exists to 'set employees up for failure,' instead confirming their role as crucial architects of professional success and satisfaction. (Also they gave us our buddy Gerald!)

Building Trust Through Transparency

Trust in HR is not a given; it needs to be earned. At Guardant, we foster this trust by maintaining a high level of transparency. Every policy or decision is communicated clearly, ensuring employees understand the 'why' behind them. We encourage employees to voice their concerns without fear of retaliation, fostering a culture of openness and mutual respect.

Conclusion

While some might argue that HR is "not your friend," this is a sweeping generalization that undermines the work of many HR departments striving to create a positive work environment. Yes, there might be HR departments that need to realign their priorities, but it is unjust to label all under the same umbrella. I for one love my HR department, at Guardant we've created an HR department that is genuinely committed to supporting and advocating for its employees. It's time to discard the myth and acknowledge that HR, when handled properly, is indeed an ally of the employee.