The Disruptive Forces of Change Must Be Harnessed With A Strong Moral Compass
The PX Community
Disrupting Patient Experience - Make a Ruckus That Makes a Difference
Moral leadership combined with positive disruption holds immense potential to reshape the future and advance the well-being of individuals and communities. Moral leaders in healthcare understand the profound impact their decisions and actions have on people's lives. They prioritize compassion, empathy, and ethical considerations in their approach. As moral leaders navigate the complex challenges, they recognize that healthcare is about treating illnesses while also maintaining the dignity and humanity of every individual – patients, clinicians, and care teams. By fostering a culture of integrity, trust, and accountability, moral leadership inspires healthcare professionals to strive for excellence, embrace innovation, and continuously improve patient outcomes. Such leadership drives systemic change, promotes collaboration, and encourages the development of sustainable healthcare models that prioritize human well-being over profits.
To truly bring about transformative change, we must think outside the box and be willing to take calculated risks that challenge the existing healthcare structure. Positive disruption encourages us to question outdated norms and explore innovative solutions that address systemic inequities and inefficiencies. This disruption promotes collaboration among diverse stakeholders, encourages interdisciplinary cooperation, and breaks down silos that hinder progress. By infusing moral leadership with positive disruption, we can catalyze a paradigm shift in healthcare that champions compassion, inclusivity, and sustainable change. Ultimately, the future of healthcare lies in the hands of those committed to moral leadership, who recognize that a truly transformative and compassionate healthcare system can heal not just bodies but also the social fabric of our communities.
This is the thirteenth edition of Let's Make a Ruckus. This bi-weekly newsletter aims to provide you with knowledge, resources, and connections of value that support your work in healthcare. We will celebrate ruckus makers, introduce you to those doing work that makes a difference, and keep you informed of upcoming opportunities where you can let your voice be heard and make a ruckus.
Celebrating a Ruckus Maker
Dike Drummond MD is focused on ending physician burnout. This clip below offers a quick overview of who Dike is and how he connects with the audience and provides actionable training.
Dike also hosts a podcast - Physicians On Purpose - and this episode with David Graham, MD is excellent.
Though Dike focuses on the reduction of physician burnout, his message applies to others across healthcare.
Dike's website is full of excellent content; explore it here: TheHappyMD.com
Learn about the Quadruple Aim Physician Leadership Retreat that Dike will host in September HERE.
Sharing Information About Upcoming Events and Opportunities
Heather Slutzky, MLS, CPXP has worked with Greta Rosler , Roseanna Galindo, CCBA, CAVS 📊 Terre Short, MBA, PCC (she/her) Cory Jenks , LeAnn Thieman , Denise Brown , Sam Shapiro, MA, CPCC, PCC and Mindy Spigel to offer a virtual delivery of insightful presentations for FREE!
Sign up HERE. The videos are delivered on June 21-23; access is extended through June 28th. It's not too late to register!
The 7th Annual Patient Experience Symposium is open for early bird registration!
Bill Doherty has offered members of The PX Community a 20% discount to the symposium. Join us in the community to find the discount code 😃 Join HERE.
To offer a taste of what you will experience at the symposium, Bill and his team are hosting a 𝐅𝐑𝐄𝐄 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐑𝐨𝐮𝐧𝐝𝐭𝐚𝐛𝐥𝐞 𝐨𝐧 𝐉𝐮𝐧𝐞 𝟐𝟗𝐭𝐡 𝐚𝐭 𝟒𝐩𝐦 𝐄𝐓 with James Merlino, MD, and Laura Cooley, PhD.
Register HERE
Gain access to Bruce Berger, PhD 's Motivational Interviewing elearning program before it is gone!
This program offers an excellent training in motivational interviewing. The content is exceptional. Purdue University has been the host for this training and needs to shut the program down. It is available for registration through June 30, 2023 and participants have three months to complete the program after registering. Successful completion offers nurses, physicians, pharmacists, pharmacy technicians, PX professionals, nurse case managers, and social workers 8 hours of continuing education.
Bruce has generously offered a discount for members of The PX Community, and those who follow us on LinkedIn of $40 off the program! The code is PXC2022. Link to the course HERE.
Don't Miss These LinkedIn Posts!
Peter Hayes offered this New York Times article that supports the reason for Dike Drummond MD 's work. Appreciate the many comments, such as those from Terence K. Gray, DO and Matt McCord, MD .
Dennis Hursh 's post shared an article with suggested actions that could be taken to help reduce physician burnout.
See article HERE
And Robert Wingo, BSN, RN, NI-BC liked a post from Nursing Times, bringing it to my attention, with a suggested action to reduce nurse burnout.
See article HERE
Chelsea Bullock reflected on the importance of heeding warning signs and taking action in organizations, drawing a parallel to seeking shelter during a tornado warning. She emphasizes the need to address issues indicated by turnover and encourages proactive decision-making. Calling for action rather than avoidance.
Thank you, Dean Browell , for sharing HLTH USA 's post that shows the importance of considering tools and workflows that benefit both health consumers and the healthcare workforce, as the workforce often faces challenges when there is a conflict between patients and the health system.
Link to the article HERE
YES! Daria Williamson , I celebrate that you highlight the positive impact of kindness in every sphere of life, particularly in the workplace, as it contributes to a better employee and customer experience, promoting long-term sustainability.
Link to the article HERE
In response to the Let's Make a Ruckus newsletter posted earlier this month, Dike Drummond MD emphasized that
ANY initiative that directly minimizes ANY significant stress on the docs and staff results in an immediate and sustained improvement in Patient Experience.
YES! We don't need another PX tactic/initiative; PX will improve when we improve EX.
Arianna Huffington shared from Tiffani Bova 's new book The Experience Mindset, echoing the sentiment in Dikes's comment above. Though I would argue that PX is different from CX in many ways, there are alignments in some aspects. The foundation of the employee experience is one.
And Jason Dupuis continued the theme with his post.
An element of EX is social connection. I appreciated what David Spinks shared with this visual.
Part of exceptional EX is what the employee does to care for themselves. Diana Londoño, MD shares the value of rest, stillness, and quiet.
Link to the article HERE
Greta Rosler role modeled stepping away from the daily grind and connecting with what matters most.
Finally, the message in Jess Stuart 's short video is valuable. Click the image of her post to hear her message.
Pantea Vahidi, RN celebrated the pre-order release of Jonathan Fisher, MD, FACC 's book. Follow his posts and purchase his book to learn from this guidance to mind-heart connection.
Link to pre-order the book HERE
Jonathan Fisher, MD, FACC posts often, sharing an example of his messages. Rachelle Cano 's comment was a beautiful addition to the message Jonathan shared.
I'm currently taking a course from Acumen Academy on Moral Leadership. Katie Quinney brought this to my attention and formed a small group to connect as we move through the modules. Because this course is truly fantastic and moral leadership is now very much in my thoughts, this post from Ann M. Richardson, MBA - sharing Deborah Morris 's post - caught my eye. I appreciate the comments from others, such as .Jose M Maria FNP-BC, RN , and David Reed .
We need moral leadership in healthcare to prevent the continuation of moral injury in the workforce.
Richard Schwartz, MA always has valuable insights to share. In this conversation with Mark Bard , he shares some of these insights with us. Such as what is keeping the pace of change in healthcare slow:
The gravitational pull of the way we have always done things and the fear of being wrong.
Link to the video HERE
And, as we work to change - to risk trying something new - we will make mistakes. I appreciated Kimberly Dornisch sharing Said Taiym 's post. We will not get this right initially; it will be messy. We need patience, persistence, and unity. It wouldn't hurt to toss some humor in the mix.
Mike Harbour - I loved your message.
It is time leaders stand up strong and start leading with passion and courage and heart.
To lead with passion, courage, and heart, we also need to manage what's on our plate to focus on the right priorities. Quint Studer offers sage advice to help us do so.
Link to the article HERE
Ah, Cody Hand - love your thought on doing the CEO role differently!
Part of prioritizing the right things is reducing what we measure and measuring what matters. Tom Dahlborg offered this post along that topic. Jessica Taylor 's comment contributed to the conversation.
And Roseanna Galindo, CCBA, CAVS 📊 offered insights about creating a data culture with her comment to and share of Brent Dykes 's post.
Recommended by LinkedIn
Bill Staikos defines customer experience and emphasizes that accountability to experience belongs to all.
In this conversation between Tom Dahlborg , Apurv Gupta, MD, MPH , and Stephanie Feals , the connection of experience to EVERYONE in healthcare, among other topics, is made.
Geoffrey P. Smith shared an example of a care team member - a food service worker - positively contributing to his wife's experience during her cancer treatment.
I appreciated Brad M. 's post highlighting the parallels between travel and healthcare journeys, emphasizing the need for personalized guidance and support in navigating one's health journey. He calls for a holistic approach to healthcare that integrates science, data, and the arts and humanities to revolutionize the patient experience. Along with his message, Brad shared Alexandra Howson PhD, CHCP, FACEhp, E-RYT 's post sharing her recent conversation with Jay Baruch .
Lonnie Hirsch , though I know this is true as I have lived the lack of funding for PX efforts, your post still caught me off guard. To have it said outright removed the last layer of rose color I was trying to look through. Your simple post caught the attention of many, such as Sally Mildren and Jonathan Goldfinger .
Thank you for this image, Sonia Nosheen (aka Sonia Sparkles) - the value of clinicians and patients as partners in care.
Appreciate the interviews you do Jessica DaMassa with WTF Health (What's The Future?). The message from Meg Aranow, MPH regarding the inclusion of technology in healthcare in this interview was very good.
The challenge in healthcare always has been and continues to be how do I take the most innovative technology and make sure that my patients still feel a personalized soft touch.
Link to video HERE
Meg's comment above pairs well with Angelo Venditti 's post here. Technology offers value, and yet cannot fully replace the need for the human element in compassionate, connected care.
Irith Lebovich, MD , as I read your post with the contribution of the two post above on my mind, I thought of how the technology we have implemented unfortunately often causes the issues you identify. And yet, as you identify, we cannot completely blame the technology. The change we need is not system or human, it is both. Appreciated your contributory comment Maram Dalab, CPXP, IUHPE RHPP .
Have you seen Liz Fosslien 's work yet? Her simple images make powerful messages.
Link to Liz's website and additional images HERE
Thank you, Gen G. for the advice from a polar bear. It gave me a giggle.
There were so many good posts these past two weeks that I have maxed the space allowed by LinkedIn for this newsletter. I may have maxed your attention as well, but in case you are interested in a few more of great value, I encourage you to check these posts out:
From Bill Staikos 🔹HERE
From Dr. Bob Dent 🔹HERE
From Irith Lebovich, MD 🔹HERE
From Josh Pappas 🔹 HERE
From Lonnie Hirsch 🔹 HERE
From Peter Hayes 🔹 HERE and HERE and HERE
From Quint Studer 🔹HERE and HERE
Recommended Newsletters
This edition from Roberts Behavior Newsletter created by Robert Meza , offered initial insights to behavioral systems mapping of value.
Recommended Podcast Episodes
From Speaking Of Making Healthcare Work For You - Apurv Gupta, MD, MPH and Stephanie Feals speak with Tom Dahlborg . Episode title 'Values-Based, Relationship-Ventered Care: Putting Love Into Healthcare.'
From Holistic Healthcare - Travis Hearne, EdD and Geoffrey M. Roche speak with Kathleen Flarity . Episode title 'A Military Veteran's Advice on Leadership in Healthcare? Build Leader Resiliency to Reduce Burnout.'
Upcoming PXC Events - Join the Conversation!
The events hosted by The PX Community offer and encourage your contribution. Ask questions, contribute your ideas, and share your knowledge. Your voice matters. Let's make a ruckus!
This year we are testing Speed Networking directly following each event. Come for the event and stay for the networking!
Event on June 27, 2023: Linking Real-Time Patient Feedback with Engaging Video Education with Alex Altman from Protoqual
Event on June 30, 2023: Open Conversation – Healthcare Wants One Measure For PX
Event on July 14, 2023: Patient Experience's Role in Achieving Magnet and Pathway to Excellence with Gen Guanci
Event on July 21, 2023: Press Ganey - Putting Human Experience at the Heart of Healthcare with Christa Peters , Dan Litwer , and Anne Wellington .
Event on July 28, 2023: Open Conversation - Fostering Human Connection Across the Care Continuum.
Event on August 4, 2023: A Conversation With an Experience Evangelist - Shawn Nason .
Event on August 18, 2023: Conversations Worth Having in Healthcare - Boost Satisfaction & Care Quality with Elizabeth Warner, MD FACP CPE , Fasiha H. , Cheri Torres , and Jackie Stavros
Event on August 25, 2023: Open Conversation - Breaking the Experience Silo and Collaboration Within Our Organizations
To learn more about The PX Community and receive a tour, schedule time with Denise.
Join The PX Community to Make a Ruckus That Makes a Difference
Connect with Denise Wiseman, PhD, MBA, CPXP, and follow The PX Community on LinkedIn
Quality and Safety Nurse Leader, Mentor, Consultant, Clinical Excellence
1yGreat issue Denise. So much to dig into and unpack!
Nurse Leader Development Expert, Organizational Partner, & Realist - PhD Student - CEO of Radius Leaders
1yDenise Wiseman such a useful summary of highlights from so many important industry leaders. Thank you for including me yet again!
Data Communications Coach | Helping leaders in healthcare and nonprofits to find and communicate the story in the data.
1yWow Denise Wiseman! Another stellar round up. I can't believe the amount of information you pack into this newsletter. I have followed so many additional like-mind experienced champions and have read some outstanding work. I had to add "volunteer services" to Lonnie Hirsch's list of underfunded "soft stuff" in healthcare and thank you for introducing me to the work of Liz Fosslien. What fantastic visualizations! And a huge thank you for including me in your shout out for Leading Voices in Healthcare Expo 2023. Heather Slutzky, MLS, CPXP did a fantastic job of lining of a top-notch ensemble of speakers to sample from. I was grateful to be included with a sample of my data storytelling essentials message. And speaking of data, a huge thank you for including the link to my recent post where I discussed the relationship between communication climate and organizational data strategy. To your point, in the lead in, positive disruption includes embracing innovation and a willingness to take calculated risks. Let's make a ruckus!
Patient Experience & Bipolar Brilliance Speaker | Rapper | M.D. | Author | Mind Hygiene™ Expert
1yI resonate with this message very much. I used what I perceived as limitations to my advantage to develop humanizing patient experiences.
Developing and Equipping leaders to lead cultures that WIN, KEEP, and INSPIRE top talent
1yAnother great issue of the PX Newlsetter. The PX Community and Denise Wiseman you are making a difference in the world and I love I can read some many great pieces of advice in one place. Thank you for making a ruckus!