Do your communication tools satisfy these three key factors?
This week I have been reflecting on how my team communicates and the tools that we use.
At THC, we use;
An Online Project Management Tool
Our tool of choice is Asana, and I have been a loyal customer since 2016.
Asana is a project management tool we use across Team THC to allocate tasks, store training guides, project management templates and HR policies.
The tool has an excellent video feature, so we can record our screen and talk through the task to provide more clarity.
We also use Microsoft Teams.
Many people use teams to schedule online meetings; the tool offers so much more than this.
We have created multiple channels to inform the team of wins and client and marketing updates. We also use the platform to let each other know when we are online, signing off for the day, and other general things.
Because the majority of the team works virtually, we are invested in enhancing our virtual environment, and this is something we do really well.
Document Management
For document management, we use OneDrive, which is part of the Microsoft Office family.
We can tag each other within the document, work simultaneously on the same document and share it easily using a link within the THC ecosystem, which means we do not have to email each other the copy for it to be viewed and worked on.
Criteria for Success
The reason why I am sharing this is that, in my experience, even though the tools and processes have been in place for many years, the principle behind why and how we use the tools needs to be reviewed regularly as I have learned that to get the most from whichever tools we use, they will need to satisfy these three key factors;
1. Value for money
2. Maximised personal use
3. Team integration and performance
So next time you purchase or review the systems in your teams, the following lenses may be helpful in your decision-making.
You will need to achieve 3/3 for the tool or system to really be seen as an asset.
If the tool doesn’t meet these criteria, the next set of questions you may need to consider is what can you stop, start and continue doing?
I hope this offers food for thought.
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There is one role in the Primary Care Network (PCN) which is seldom talked about.
I believe this is the role of the PCN administrator, otherwise known as the
This role can often have a low profile, but when you find the right person, they are absolute gold.
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