Dr. Scott Leuchter Explores the Science Behind HR

In this episode, Dr. Scott Leuchter - PsyD, SPHR, SHRM SCP , Chief People Officer at Empower Pharmacy , explores the science behind HR.  He discusses how HR practices support employees and drive business growth, linking employee experience to performance, retention, and productivity.  His research highlights 18 core elements that impact employee satisfaction and key business metrics.

“If you feel good about what you’ve done, chances are you’re going to engage in that activity more than others," says Leuchter.  "Therefore, if you feel good as an employee because of the experience you’re receiving, you’re likely to perform and produce better, and that positive experience will be reflected in customer interactions.”

Leuchter emphasizes that prioritizing employees is key to organizational success. By focusing on the employee experience and meeting their needs, HR becomes a strategic tool for growth. This approach helps businesses build a thriving culture, retain talent, and turn employees into brand advocates, ultimately fostering customer satisfaction and long-term success.

Key Takeaways: 

• There are 18 important factors including support, resources, and recognition that shape the employee experience.
• Employee experience directly affects performance, productivity, retention, and referrals, which drive business growth.
• How employees feel about their work impacts their thinking, actions, and overall business results.
• A positive employee experience leads to better customer interactions, boosting satisfaction and revenue.
• Leaders show care by providing support and necessary resources to their employees.

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