Dynamics Square Insights Hub November 2024

Hello, Readers!

The world of AI and business is moving fast - and we’re here to keep you ahead of the curve. This month, we're bringing you the latest breakthroughs in Microsoft Dynamics 365, our recent achievements, client stories, the latest updates, and tools to supercharge your business. Ready to dive in?

Microsoft News – November Edition

1. New Copilot Capabilities for Dynamics 365 Unveiled at Microsoft Ignite 2024

Microsoft has come out with the latest autonomous agent capabilities within Copilot Studio for Dynamics 365 at Microsoft Ignite 2024. The agents are meant to autonomously execute and orchestrate business processes, increasing efficiency in areas such as sales, service, finance, and supply chain operations for business.

Read Our Blog: Enhancing Dynamics 365 with Autonomous Agent Capabilities via Microsoft Copilot Studio

2. Microsoft Copilot's adaptability soars among Fortune 500 companies

At Microsoft Ignite 2024, it has been revealed that close to 70% of Fortune 500 companies use Microsoft 365 Copilot. Adoption increases steadily as businesses continue to integrate more AI solutions into their operations to increase productivity and efficiency in business processes. Example companies include Dow and Bank of Queensland Group, which have reported tremendous time and cost savings from their activities, underscoring the effectiveness of integrating Copilot into their operations.

Learn More From: Microsoft Ignite 2024 Book of News

3. Gartner has placed Microsoft as a leader in Magic Sales Force Automation – Q4

Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Sales Force Automation Platforms. This marks the thirteenth consecutive year that Microsoft has received this accolade. In this year's report, Microsoft is positioned furthest in Completeness of Vision, highlighting its strong vision and approach with Microsoft Sales Copilot. By fusing collaboration experiences with CRM platform data and generative AI capabilities, Microsoft enables sellers to focus more on engaging with customers and less on manual tasks. 

Dynamics Square – Upcoming Events

Webinar on Seamless Migration from Dynamics GP to Business Central

Dynamics Square invites SMBs to an exclusive webinar, “Future Ready SMBs: Seamlessly Migrating from Dynamics GP to Business Central.” This event is designed to guide businesses on the journey to modernize their ERP systems by transitioning from Dynamics GP to Microsoft Dynamics 365 Business Central. Participants will gain actionable insights into minimizing downtime during migration, enhancing operational efficiency, and unlocking Business Central’s full potential to drive growth.

Speaker: Jitender Kumar, Business Head, Dynamics Square

Date: 13 December 2024

Register Now

Upcoming Updates for Users in December 2024

Are you a current Microsoft Dynamics 365 user? Here are all the interesting updates coming your way in December 2024:

Microsoft Dynamics 365 Business Central

• Integrate Field Service with service Management
• View item availability in the Field Service Work Order
• Automate test for your Copilot extensions with the Business Central Test Toolkit
• Start Creating Power Automate flows with Copilot
• Use Copilot with agent capabilities to automate sales order-taking

Microsoft Dynamics 365 Commerce

• Checkout faster with Optimized payment flow

Dynamics 365 Customer insights

• Target the Right Audience based on signals from earlier campaigns
• Control how fast customers can enter a journey
• Create an event portal allowing access to event details, registration
• Export your data to your storage for custom reporting
• Orchestrate journeys using any marketing interaction
• Personalize messages and make journey decisions based on web interactions
• Scale your business with confidence with 300M maximum monthly interactions
• Wait on segment membership to trigger the next step in a journey

Dynamics 365 Customer Service

• Update knowledge base using customer knowledge management agent
• View handling time for a case

Dynamics 365 Contact Center

• Use customer intent agent to improve service

Dynamics 365 Field Service

•  Configure copilot summaries in Field Service
• Get assistance with AI-powered work order recaps
• Summarize work orders with Copilot in the mobile app

Dynamics 365 Finance and Operation

• AI Actions for finance and operations business logic
• Extend Copilot in finance and operations apps with Client actions

Dynamics 365 Project operations

• Add time zone-agnostic fields for project and project tasks
• Enable editing of project data for project adjustment
• Use progress billing for resource and nonstock scenarios.
• Use time zone agnostic fields in project planning

Dynamics 365 Copilot

• Make efficient demand planning decisions with Copilot
• Calculate capable to-promise quantities in real-time
• Collaborate on supply plans within and across teams

Click here to stay updated on all the new updates and releases on Microsoft Dynamics 365 Products.

Recent Achievements

Dynamics Square Receives CRN Australia Recognition for Driving Channel Growth

Dynamics Square has been recognized by CRN Australia for its innovative contributions to the channel ecosystem. The acknowledgment highlights our role in empowering Managed Service Providers (MSPs) and Cloud Service Providers (CSPs) through the Crayon Partner Connect Program. By enabling channel businesses to confidently address large-scale ERP and CRM projects, we have strengthened our reputation as a leader in collaboration and cloud transformation. This milestone reflects our commitment to fostering growth, leveraging strategic partnerships, and delivering exceptional Microsoft Dynamics 365 solutions across industries.

Read the full article here

Customer Success Story

Transforming the digital journey of a leading Australian Procurement Solutions 

Dynamics Square partnered with a premier procurement solutions provider in Melbourne, to address challenges like disconnected systems, data silos, and outdated technologies. Through a customized consulting and analysis approach, we streamlined their operations by integrating Microsoft Dynamics 365 and Power Platform. This collaboration set the stage for enhanced vendor management, operational efficiency, and a future-ready business model. Discover how we’re redefining procurement excellence together in our full case study.

Reader’s Corner

Is Your Business AI-Ready? Here’s Why It Should Be 

Wondering how to stay ahead in today's AI-driven world? Embracing AI-powered tools isn’t just futuristic—it’s essential now. From sales to marketing and customer service, AI can streamline tasks, uncover insights, and help you deliver standout experiences that build customer loyalty. Imagine automating workflows and personalizing at scale to elevate every interaction. Ready to see how AI can make a real difference in your business? Click on the link. 

Read More on: Navigating the Future: AI Trends, Innovations, and Best Practices in CRM and ERP Systems for 2024

What’s Changing in Dynamics 365 Pricing? Here’s Your 2024 Guide! 

Are you curious about the October 2024 Microsoft Dynamics 365 pricing update? Here’s what you need to know. Microsoft has announced its first pricing update in over five years, impacting several CRM and ERP solutions within Dynamics 365. So, how will these changes affect your business, and what new values do they bring? Let’s explore the key updates, reasons behind the shift, and tips on maximizing your Dynamics 365 investment. 

Read More on: Dynamics 365 Pricing 2024 Pricing Update

The Big Question

How Can You Harness AI to Drive Growth in 2025?

With the rise of AI tools and technologies, 2025 promises to be a pivotal year for businesses. But the big question is: How are you planning to leverage AI to drive growth? AI is more than just a buzzword; it’s a transformative force that can automate tasks, enhance decision-making, and optimize workflows. The challenge is figuring out where to start and how to integrate these technologies into your operations. How can you use AI to create new growth opportunities in your industry?