Elevating Employee Development: Beyond Traditional Training
Avantive Solutions
A global contact center and BPO leader that reimagines the customer experience (CX) and maximizes results.
Employee training and development have undergone significant transformations in recent years, driven by the need for more engaging and effective learning experiences. Traditional PowerPoint-based training often struggles to captivate learners and provide meaningful learning experiences. Organizations are now exploring alternative methods that leverage technology and psychology to foster employee engagement and skill development. AI-powered videos, gamification, and storytelling-based learning are emerging as powerful tools to create immersive and impactful training programs.
Engaging a Multi-Generational Workforce with Gamification
With a diverse workforce spanning multiple generations, organizations face the challenge of delivering training that resonates with employees of all ages. Gen Z, in particular, often characterizes shorter attention spans due to their digital upbringing in an age of information overload. Gamification offers a solution by incorporating game elements into training modules, making learning more interactive, enjoyable, and rewarding. This approach accommodates shorter attention spans and fosters engagement, motivation, and skill acquisition across generations.
Leveraging AI Videos
The integration of artificial intelligence (AI) into training videos is transforming the landscape of learning delivery. By leveraging AI-powered content, companies can produce personalized and adaptive training materials that significantly enhance the onboarding experience for new employees. This tailored approach also hones the skills of existing agents, ensuring that they are continually improving.
One of the most notable benefits of AI-powered training videos is their ability to drastically reduce both production time and associated costs. Traditional training video creation can be a time-consuming and expensive endeavor, often requiring extensive resources and personnel. In contrast, AI streamlines this process, enabling the rapid development of high-quality training materials.
Real-Time Feedback with Surveys
Feedback is essential for assessing the effectiveness of training programs and making timely adjustments. Surveys offer a convenient and efficient way to collect real-time feedback from employees during training sessions. By leveraging survey tools and platforms, organizations can gather valuable insights and identify areas for improvement, ultimately enhancing the overall learning experience.
At Avantive Solutions, our training surveys incorporate inquiries about the recruitment process, interaction with trainers, and production experiences. The feedback channel for all learners is instrumental in fostering continuous improvement including streamlined equipment troubleshooting, enhanced login support, amplified classroom activities, the integration of impactful visual aids, and heightened engagement with production staff.
As employee training and development continue to evolve towards more engaging and impactful methodologies, organizations must adapt to meet the evolving learning needs of their workforce. By embracing innovative approaches such as gamification, AI-powered videos, and real-time feedback mechanisms, businesses can enhance engagement, accelerate skill acquisition, and cater to diverse learning preferences.
As we embrace new training approaches, we are thrilled to celebrate a significant achievement within our organization. Bill Ferris, our Director of Training, has been honored with the Bronze Stevie Award for Customer Service Training Professional of the Year. This prestigious recognition underscores Bill's dedication to innovative training solutions and his commitment to excellence in customer service training. Congratulations, Bill!
Questions to discuss within your organization:
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If you want to get everyone actively involved in training, try Kahoot! It lets trainers create quizzes, polls, and discussions that transform learning into a friendly competition. Our team loves using Kahoot and relies on it regularly. We've found it to be an invaluable and easy-to-use tool for making training sessions both engaging and effective.
Industry Insight
“You no longer need a big production team to create videos for your training programs; leave this task to AI. Modern text-to-video tools like Synthesia and InVideo transform your scripts into videos in just a few clicks. You can automatically add subtitles and edit the video clips with the help of built-in editing features. Record your voice-over or leverage the text-to-speech functionality to add commentary to the visual sequences easily.”
To learn more about the benefits and risks of using AI for training content, read this insightful article by Anastasia Popova from Training Industry.
About Us
Avantive Solutions is a global digital transformation leader specializing in designing, building, and delivering innovative customer experience and strategic sales solutions.
As a Business Process Outsourcing (BPO) partner of choice for some of the world’s most recognized brands in healthcare and life sciences, financial technology (Fintech,) communications and media, and energy, we reimagine the customer experience and maximize results through enterprise-level technologies. Not only do we offer seamless omnichannel platforms, but we also provide advanced technologies and solutions such as Voice Analytics, Business Intelligence and Data Visualization, AI, and Machine Learning.
Our people-centric teams across the globe are spirited and engaged. We embrace diversity and diverse thinking while celebrating employee achievements and giving back to the communities where we live and work.