Evolution of Managed Print Services

General Overview:

This post explores how the office printing and document imaging industry has transitioned into a Managed Print Services (MPS) ecosystem. We will discuss how customer priorities have shifted towards outcomes rather than specific products or providers.

Three Key Insights:

1. MPS as a Gateway: MPS is no longer confined to device management but is a starting point for broader managed services, including IT integration and digital transformation.
2. Shifting Customer Focus: Customers prioritise efficiency, cost savings, and process improvement over the brand or type of hardware deployed. This underscores the importance of delivering seamless service experiences.
3. Role of Advanced Analytics: Data analytics integrated into document services enables businesses to make informed decisions, optimise workflows, and enhance customer satisfaction.

Key Takeaways for Corporates:

1. Holistic Service Design: Integrating print, digital workflows, and analytics into managed services provides comprehensive value.
2. Efficient Outsourcing: Outsourcing managed print services to experts frees up internal resources to focus on strategic initiatives.
3. Focus on Value-Added Offerings: Evolving MPS into value-added services, such as digitisation and process automation, aligns with customer priorities for efficiency and innovation.

Conclusion:

Managed Print Services has become a cornerstone of modern business operations, offering far more than hardware management. Its evolution into a value-driven model underscores the industry’s ability to align with customer-centric goals and emerging technological trends.

Authored and published by Mitchell Filby, Managing Director at First Rock Consulting.

www.first-rock.com

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