183. Explore Scalable Digital Solutions #4 - high quality collaboration with powerful tools

To build scalable digital solutions, it requires uplifting the way of collaboration, that can empower individuals and interactions to co-create great products. In today's blog, let's check out Atlassian Team '24 event on 1st and 2nd May, and what's coming next in the age of collaboration and product development, powered with AI.

Origin of Atlassian

In 2001, a year when Agile Manifesto was born, two two college students from University of New South Wales: Mike Cannon-Brookes and Scott Farquhar have registered a company called "Atlassian" in Australia, with a $10,000 credit card debt, in 2002, Jira 1.0 was launched, followed with Confluence 1.0 in 2003, 20 years later, over 260,000+ customers of 190 countries use Atlassian to empower their teams collaboration.

The company has grown with more than 14.000 employees in 13 countries, last year Atlassian has shipped more than 10,000 new features for cloud in the last year, at a rate of 8,000 deployments per month, currently valued with more than 45 billion USD, marked as the most successful start-up in Australian history.

Can Jira be used for everyone beyond software?

Jira is known for software development and issue tracking for developers, in the past few years, Atlassian started to introduce it for business functions like marketing, sales and HR with "Jira Work Management", At its Team ’24 event, Atlassian's president Anu Bharadwaj announced that it is combining Jira Software with Jira Work Management into a single product under the “Jira”, in order to make it easier for teams to collaborate through shared goals, knowledge and progress.

Does anyone want to have more meetings?

Meeting overload has been a pain for many, how to reduce meetings while improving communication and collaboration across large number of teams?

Born in 2015, Loom was created to improve video communication in organizations, includes screen and camera recording, video editing, transcription, and the ability to share the recorded video link with others, purchased by Atlassian with more than 1 billion market cap in 2023.

So far, more than 478.000 meetings were eliminated to improve productivity at work, and it automatically summarizes video conferences and transcript that focus on key points of speaker.

Loom combines the expressiveness of video with the convenience of messaging, it's a new, more effective way of communicating with co-workers and customers. Pre-record a video on Loom to communicate better across timezones, provide or request feedback, share a complex thought, walkthrough a PR, explain designs and so much more –– all without scheduling a meeting or writing a long note.

Want to use issue types that fits for you enterprise and not have to explain Epic and Stories?

Have you face the challenges of harmonizing issue type while everyone understands them differently? Or do you feel Epic and Stories are not really suitable for your work?

Well, now with the harmonized Jira, you can customize issue type according to your context.

Want to setup goals and align across teams?

Jira is also getting a new feature that helps teams align on their overall goals, to help users to “create goals in Jira’s list and issue views to visualize how each task maps to a higher objective.” There will also be a directory of goals and goal progress charts “where goals can be viewed in the context of your projects.”

How to power collaboration through AI?

Rovo intelligent assistant

The new Rovo intelligent assistant is built on Atlassian's teamwork graph.

Capabilities include:

• Intelligent agents which can generate, review and refine content, automate and streamline tasks, answer questions, make recommendations, help onboard new employees, or automate repetitive tasks such as cleaning up Jira backlogs, organizing Confluence pages or reformatting content.
• Intelligent search which provides answers from data inside and outside of Atlassian, with the ability to pull information from third-party sources including Google Drive, Microsoft Sharepoint, Microsoft Teams, GitHub, Slack and Figma, as well as industry-specific and custom-built apps. Search results are personalized and contextual, with users only able to see information they're entitled to see.
• Conversational chat, so that users can engage in interactive conversations with Rovo to find answers, get feedback and resolve issues. Rovo also provides knowledge cards, which provide in-context snapshots of specific information about projects, goals, people and so on.

Ever wondered how to reduce double key or out of sync data between Service-Now and Jira with integrated service management?

A common line of thinking in the IT industry is that a proper approach to ITSM should follow three steps in this order:

1) Build and implement IT technology

2) Bring in and enforce the right process

3) People learn the technology and abide by the process

At Atlassian, the team comes first. IT teams should be continually learning and improving, strong IT teams are pivotal in fostering productivity and driving digital transformation, making them indispensable for robust company performance. IT teams are the core of IT Service Management (ITSM) processes and technologies. Atlassian has been now categorized as leaders in enterprise service management.

Jira Service Management is Atlassian’s service management solution for all teams:

1) empowering every team to deliver great service fast;

2) bringing visibility to work;

3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

To summarize,

according to Deming:

In order to build better, scalable digital solutions, we must improve the system, the system of collaboration and communication. For more information about Team 24, check out the livestream of Team 24 here