Finding our place with AI + Human CX

At Glance, we believe in the power of human connection, and we understand the challenge of balancing human and AI approaches. That’s why we developed our own AI + Human CX Maturity Model. This tool is designed to help you objectively assess where your organization stands in its AI journey and how you can strategically advance. It’s all about determining where AI fits in the CX puzzle, balancing AI and agents in customer-facing interactions. We just debuted this model at CCW Las Vegas, where the conversation ranged from defining initial use cases to concerns about the role of human agents in an AI-heavy future.

I’ll be at the Forrester CX Summit in Nashville from June 17-20 wholeheartedly embracing the event theme of Human + AI: Win With Boundless Experiences. If you’re attending, I’d be thrilled to give you a preview of this model to help you gain confidence in your next steps forward with AI. Whether you're looking to see where your organization sits in its maturity or you have experiences to share, I’d love to connect with you.

Feel free to message me here on LinkedIn or reserve a spot on my calendar to set up a time to meet. Let’s make the most of the Forrester CX Summit and explore how your organization can navigate the complexities of AI in CX together.

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