Finding where to focus - using Assessments

DGCpartners’ Business & IT Assessment Services can be an effective way to derive a strategy to gain more efficient management, maintenance & IT operations. Companies assess business-IT to ascertain value, improve reliability/maintainability, decrease costs by removing duplicative capacities. Most often, companies perform IT assessments to develop business cases to address gaps in services/technology more quickly than it can organically, to create new businesses / enhance delivery models, and improve the company performance. Working closely with both business & IT, we position the critical aspects of people, process, technology, and culture in the assessment life cycle.

The assessment & efficiency review project will review the state of information, and communications technologies deployed, applying resident knowledge and the best practices of other organizations. A critical goal of the assessment is to place current practices into a standard model comparing it against industry best practices.

DGCpartners’ Business & IT Assessments help clients through critical steps - bringing elements from concept through execution.  Working closely with client teams to position the essential aspects of people, process, technology, and culture in the lifecycle - helping develop the structure & discipline to assess processes effectively.

Assessments lead to improved governance models, prioritization, more comprehensive business cases, including:

• Identifying the processes and technologies that offer the best value and adopting them.
• Considering systems needing replacement, consolidation, or centralization (e.g., financial systems) vs. having some autonomy (e.g., specialty-specific technologies).
• Providing training to employees on new processes and technologies resulting from the integration.

DGCpartners’ Assessment Services help clients achieve their strategic, tactical, and financial goals.

• Focused – We are focused solely on healthcare and health-related industries - our advisors have the critical industry knowledge and, subsequently, provide clients with sound advice.
• Unbiased - Our firm is independent in the sense that we are not affiliated with any technology, healthcare delivery systems, insurance payors, reinsurance brokerage companies, or public equity research organizations, enabling us to provide objective analyses and advice.
• Value-Added - Our principals have a unique blend of cross-industries experience that allows us to see the big picture while still paying attention to detail – treating every engagement with equal importance, and like it was our own.

Collaboration (business, IT, & 3rd parties) holds the keys to assessment success and long-term sustainable success.

DGCpartners help clients save time, empowering teams, and effectively upgrading business-IT processes through a data-driven improvement cycle [RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control, and Sustain)] and uses ISO/IEC 33001:2015 for guidance. Assessments cover the five essential competencies-Communication, Collaboration, Innovation, Adaptability, and Leadership to improve an organization’s ability to successfully leverage technology changes and digital transformation in the volatile global economy. Focusing on helping baseline / stabilize the technology environment and helping the business grow through foresight, planning, risk mitigation, leadership, and an understanding of the challenges to success. Our process leverages industry-leading best practices around process execution, budgeting, operational efficiencies, and improving business-IT decision- making.

Anticipating the risks and cost of technology

Information Technology (IT) is increasingly a critical factor in M&A for enabling business initiatives and successful integration and separation programs. We have a range of pre- and post-transaction services, tailored to meet the life cycle, including:

Core IT Diligence:  Assessing the reliability, scope, and opportunities arising from IT application rationalization, process reviews, infrastructure evaluations, and respective teams, and how well they meet current and future business needs

IT Synergies:  Assisting clients in assessing and quantifying organization synergies to develop robust synergy cases that will sustain reporting, rigor, if required

Application / IT rationalization:  Performing application & IT rationalization, reviewing the capabilities of IT solutions (e.g., SW & HW) versus claimed benefits, competitors’ offerings, and market differentiating capabilities

Capabilities Assessment:  Reviewing business-IT relationships, customer service, and IT/MSP service agreements design, costing, dependency and risks, and help craft strategies to reduce IT expense costs

Integration plan and separation support planning:  Helping clients realize the intended benefits, identifying / mitigating risks, removing barriers, and fostering enablers – including dependency on IT and alternatives.

Transformation / Portfolio / Integration Management Office:  Enabling clients through planning, establishing, and driving an operations-focused, customer-oriented management office through the assimilation of acquired businesses or new initiatives, focusing on securing value and managing risk/costs for a prescribed period (typically through 1st quarter post-completion)

Comprehensive and holistic Assessment Services

DGCpartners works with leaders and teams to diagnose initiatives, programs & projects, organizations, businesses, and processes using accepted diagnostic standards and practices. We focus on the adoption and adaptation of evidence-based best practice strategies to align with strategic goals - with reliable positive results derived from defining, designing, tweaking/creating, and implementing processes to solve business challenges.  Whether the process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by a team with a complex enough perspective to ask the right questions.  DGCpartners help client teams ask the right questions and step back and say, 'What are we trying to accomplish in this process? Also, is there another way to look at it to get comparable or better results?'

Identifying the need - With a heavy financial focus and the confidential nature of M&A transactions and other transformational initiatives, Information Technology & Operational Technology (IT & OT) are often not considered until late in the M&A and strategic initiative planning process. Unfortunately, this presents high risk and usually adversely affects the anticipated financial results as IT costs and timescales are not understood and underestimated.

Benefits of using DGCpartners

1. Leverage sufficient IT due diligence approaches, processes, and checklists that guide diligence efforts and summarize critical findings for client leadership and key stakeholders
2. Evaluate and summarize relevant results, including operational risks, financial and operational implications, and mitigation strategies
3. Gain access to in-depth functional knowledge and experience needed for detailed analysis and supplement core diligence teams
4. Leverage the integration strategy to align value drivers and understand a complete view of cost implications
5. Accelerate the assimilation of IT and Business resources and process across the newly established enterprise

About

Don Gleason has over 20 years of quality, program management, and performance excellence experience, including many years as a CIO.  He provides C-Level advice, serving as PPM/PMO, ITIL, and Lean consultant, and as a practice leader for DGCpartners, UHG-Optum, IBM, Keane, General Dynamics-BIW, and BRP Consulting. Don has managed multiple large high-value initiatives (government and commercial), programs and projects, and teams simultaneously, while continuously fostering creativity and innovation (across various industries.) Building and executing business-centric technology strategy plans to deliver cost-effective, high-value pragmatic business solutions. He has a strong history and proven track record of turning around sub-optimal situations and equipping organizations with a competitive advantage through business process and technology innovation. 

DGCpartners LLC - a small, innovative, veteran-owned, and independent management consulting firm helping clients gain control of costs and schedule for their most strategic initiatives – building, driving, and mentoring teams in best practices to ensure sustainable change management discipline and business transformation success. DGCpartners exceed expectations and take businesses to the next level for critical transformation initiatives.  We support business strategies (nationally & internationally), and in multiple industries (including CPG, Manufacturing, Specialty Chemicals, Aerospace & Defense, healthcare, insurance (P&C and health), non-profits, and government agencies (PPMO, technology, health & human services).  DGCpartners parachutes-in to clients and plays an active role in guiding clients through strategic transformation initiatives with complex business, process, and technology changes. DGCpartners leverage industry-leading best practices around process execution, budgeting, operational efficiencies, business process and IT outsourcing, and improving Business-IT decision-making.

If you need help determining where to start, we will help you triage your situation, and together we can craft a management plan and make things happen. 

Give us a call today: 207.200.7650 so we can start the journey to sustaining successes.

To get you started on the right path that uses your team to assure a sustainable transformation & change management - Reach out to me here on LinkedIn, Twitter, or through DGCpartners

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