From Burnout to Balance: Revolutionizing Nursing Support for Better Patient Outcomes
Envera Health
We seamlessly connect health systems and physician groups with patients in an era of consumer driven healthcare.
Nationwide, health systems grapple with widespread staffing challenges, a culmination of pandemic-induced burnout, cost-cutting decisions, and an aging workforce. This confluence has triggered a redistribution of workload across all healthcare staff levels, often necessitating tasks beyond their expertise. The repercussions range from exacerbated staff burnout to compromised patient care, with nursing staff bearing a significant brunt of these challenges.
The critical role of nursing staff cannot be overstated.
Numerous studies consistently underscore their direct impact on patient outcomes and satisfaction. When a health system lacks sufficient nursing staff or burdens nurses with excessive workloads, the repercussions cascade from patient mortality to reimbursement rates. The state of healthcare is further compounded by a significant drop of over 100,000 registered nurses in the first year of the pandemic alone, with no anticipated improvement.
Retaining and attracting nursing staff in such high demand becomes mission-critical. While competitive wages remain part of the conversation, better working conditions often outweigh pay in terms of demand. A Convatec survey revealed that 96% of nurses feel the need for more time to care for patients, shedding light on a fundamental issue—
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The essence of nursing lies in patient care, not administrative or supply chain duties.
Improving working conditions and providing adequate support for nurses to carry out their passionate work can be pivotal for retention and recruitment. Given the overarching staffing challenges, a bottom-up approach may prove effective. If a lack of ground-level support staff burdens those higher up the chain, focusing on key positions can alleviate strain. Envera offers creative solutions, particularly for administrative-heavy roles.
Envera deploys dedicated teams of patient access coordinators to handle patient needs via phone, from scheduling to specialized outreach campaigns. By unburdening Patient Service Representatives (PSRs), we facilitate proactive outreach strategies, allowing nurses to deliver personalized messages to patients about their care. This not only relieves internal teams of administrative duties but also enhances patient connections for nursing staff, aligning with their goal of providing superior care.
While patient access is a starting point, external partnerships offer avenues to address various areas. Discover how Envera functions as an extension of your organization, improving access and enhancing the patient experience.