From Small Talk to Big Changes: 5 Conversational AI Trends for 2023
Conversational AI is not a new thing. You’ve probably used it before, whether it’s Siri, Alexa, or Google Assistant. But, did you know that conversational AI is about to get a lot more advanced and powerful in 2023?
That’s right, conversational AI is on the verge of a major breakthrough that will change the way businesses communicate with their customers. From multimodal interfaces to voice AI for IVR, conversational AI is going to rock your world.
In this blog post, We’re going to show you five of the most amazing trends that are set to transform conversational #ai in 2023. Trust me, you don’t want to miss this.
Trend #1: Multimodal Conversational Interfaces
Forget about boring text chats. Multimodal interfaces are the #future of conversational AI. What are multimodal interfaces, you ask? They are interfaces that combine different modes of communication, such as text, voice, images, and videos.
It allows businesses to offer their customers a more engaging and interactive experience. For example, instead of just typing a query, customers can also use voice commands, emojis, or gestures.
It can make #conversations more natural, personalized, and fun. In 2023, we can expect to see more businesses adopt this technology to provide the ultimate customer experience.
Trend #2: AI-Powered Personalization
Personalization is key to delivering a superior #customerexperience. And AI is making it easier than ever before. By analyzing customer data and behavior, AI-powered personalization can help businesses tailor their services to individual customers’ needs.
The benefits of personalization are clear. It can help businesses increase customer satisfaction, loyalty, and retention. It can also help businesses boost #sales and revenue. And in 2023, we can expect to see more businesses leverage the power of personalization with conversational AI.
Trend #3: Conversational Commerce
Conversational commerce is the new trend in #ecommerce. Businesses can use chatbots and virtual assistants to give customers a smooth shopping experience through conversation. And with tools like Orimon.ai making your personalized chatbot is just a matter of minutes.
Customers have the convenience of shopping online from their favorite messaging apps. They can also chat with a chatbot and get answers, product suggestions, orders, and more.
It benefits both customers and businesses. Customers enjoy convenience, speed, and simplicity. Businesses enjoy higher engagement and conversions. And we at Ori are happily delivering it.
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Trend #4: Verticalized Solutions in Conversational AI
Conversational AI is not a one-size-fits-all solution. Different industries have different needs and challenges when it comes to communicating with their customers. That’s why verticalized solutions are becoming more popular and powerful.
Verticalized solutions are conversational AI solutions that are tailored to specific industries, such as healthcare, finance, or education. They provide businesses with the tools they need to deliver exceptional customer experiences in their niche.
For example, a verticalized solution for #healthcare might include features such as symptom checkers, appointment booking, medication reminders, etc.
Verticalized solutions can help businesses increase efficiency and improve outcomes. They can also help businesses stand out from the competition and build trust with their customers. In 2023, we can expect to see more businesses adopt this technology, with verticalized solutions driving innovation and #growth.
Trend #5: Voice AI for Interactive Voice Response
IVR systems have been around for years, but they are often frustrating and inefficient for customers. You know what we’re talking about, right? When you call a #customerservice number and hear something like “Press 1 for sales, press 2 for support…”
You have to listen to long menus of options, press multiple buttons, or repeat yourself over and over again. Sometimes you end up talking to the wrong agent or getting disconnected.
Voice AI is a solution that can make #ivrsystems more user-friendly and effective. It uses NLP and speech recognition to understand what customers are saying and respond accordingly.
It can make IVR systems more conversational and intelligent. Customers can simply say what they want in their own words and get connected to the right agent or service.
Wrapping Up:
Conversational AI is an exciting technology that has the potential to transform the way businesses interact with their customers. In 2023, we can expect to see some amazing #trends that will make conversational AI more engaging, personalized, and intelligent.
If you want to stay ahead of the curve and leverage the power of conversational AI for your business, you need to start planning now. Don’t miss this opportunity to take your customer experience to the next level.
Are you ready to embrace conversational AI in 2023? Let us be your torch-bearer in your journey towards booming sales and intelligent #automation. Book a free demo with Ori today to get started.