Gamechangers

With the Latest Contact Center News and Resources

If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.

Your angry complaints to call centers may soon be soothed by AI 

Complaints to call center workers are about to sound a lot less angry, and they have artificial intelligence to thank.

SoftBank Corp, the telecoms arm of the Japanese conglomerate led by billionaire Masayoshi Son, is apparently preparing to test AI software that softens the tone of furious callers in a bid to reduce the stress faced by customer service workers.

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Inbound Vs. Outbound Call Centers – How Do They Work?

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. This article explores the definitions, success KPIs, benefits, and considerations for both inbound and outbound call centers, helping you determine the best approach for your business needs.

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NOBELBIZ WORKSHOPS – COMING SOON

Boost Outbound Call Volumes With Hybrid Dialing: Staying Compliant and Efficient

Join us for an insightful presentation on optimizing your contact center’s outbound call volumes with Hybrid Dialing. Compliance and efficiency are crucial for contact centers. This session will equip you with the knowledge and strategies to implement effective Hybrid Dialing solutions and stay ahead of the curve.

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Massive FCC Fines and What You Should Learn From Them

The major wireless carriers (AT&T, Verizon, Sprint, and T-Mobile) were fined nearly $200 million dollars for “illegally sharing access to customers’ location data” on April 29, 2024. These fines are the conclusion to an investigation and regulatory actions dating back to 2018.

These fines also highlight one of the most public wins of the FCC’s Privacy and Data Protection Task Force which was established in 2023.   

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How to customize the Caller ID of your telephone numbers?

This Guide aims at educating the public about the challenges of how to show the desired caller ID on a receiving device and how to overcome these difficulties You will learn:

·    How the Caller ID technology works

·    What it does and does not do

·    Examples of when it is used

·    Costs

·    How NobeBiz delivers this solution

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