Getting ready for the second half of the year
Hello there!
And welcome to your monthly dose of e-commerce insights, tips, and tricks from the Succeed Abroad community!
It's now August, and despite it still being summer, autumn is approaching 🍁 And with autumn comes the high-season for a lot of e-commerce businesses with Black Friday and, eventually, Christmas. So for this edition, we help you prepare for the season ahead 🔜
First of all, we want to invite you to our webinar series "Succeed Abroad – The Online Edition 🌍" with lots of great insights into international e-commerce 📹 Sign up for one or more of the webinars below.
Next up –> technology might just be your best ally for handling the high seasons ahead 🤖 At the bottom you will find an article from Tobias Riis Christensen about turning customer service data into process improvement initiatives 📊
During fall webshops often face scaling issues, and especially handling increased amounts of customer service requests is difficult. Scroll down and you will read how one beauty retailer manages to automate 25% of their customer service work WHILE saving money 🥵
Enjoy!
JOIN US FOR OUR "SUCCEED ABROAD – THE ONLINE EDITION 🌍" WEBINAR SERIES starting on the 28th of August
This series is designed to help you scale your webshop and succeed in new markets. Featuring guests like Jens Kristensen from byACRE , Jimmy Vejlemark and Jesper Gedsø Smith from Vetnordic , and our very own e-commerce specialists (👏 Maria Skatvedt Haaland , Hayley Damstoft , Nadja Oelsner , and Max Riis Christensen ), you’ll gain invaluable insights into profitable e-commerce strategies for markets like Germany, Norway, and the UK.
Each session is packed with practical tips and real-world examples to help you navigate the challenges of international e-commerce. Sign up now and secure your spot for these webinars 👇
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SCALING CAN BE A REAL CHALLENGE FOR WEBSHOPS, especially during peak seasons when customer service conversations just skyrocket 📈
This is where technology becomes indispensable. Tobias, the Product Owner of our tech products, delves into how utilising customer service data can make you more efficient.
By analysing customer service data, webshops can pinpoint frequent issues, streamline processes, and improve customer satisfaction in the short, as well as the long term.
SEPHORA SUCCESSFULLY USED CHATBOTS TO SCALE EFFICIENTLY DURING THE HIGH-SEASON by automating 25% of their customer service requests, resulting in monthly savings of €3000 across two markets.
By implementing a chatbot, Sephora ensured their customers got quick, efficient responses without compromising service quality. This automation not only improved operational efficiency but also maintained high customer satisfaction, with 73% of users finding the chatbot helpful.