A guide to IT outsourcing: benefits and best practices

Outsourcing IT to a third party provider has become an increasingly popular strategy for businesses of all sizes. This is due to a number of benefits it can bring, including reducing costs, improving efficiency, and freeing up internal resources. However, this transition can be daunting and requires careful planning to ensure a successful partnership with your Managed Service Provider (MSP). In this blog, we will explore what IT outsourcing involves, drivers and benefits of IT outsourcing, and how to choose an IT Services Provider.

What is IT outsourcing?

IT outsourcing involves delegating various IT functions and responsibilities to an external service provider or Managed Service Provider (MSP). This strategic decision enables companies to focus on core business objectives while leveraging specialised expertise and technology. IT outsourcing can encompass a wide range of services, from help desk support to cloud computing and cyber security.

What IT services can you outsource?

Organisations have the flexibility to outsource all or some of these key IT services, allowing them to tailor their approach to align with business goals. Here's an overview of the main services that can be outsourced:

Service Desk/Help Desk: from first to third line support, an external provider can handle everything from basic issues like password resets to complex technical challenges, ensuring swift and expert IT support.

Cloud Services: implementing scalable solutions for hosting applications, storing data securely, accessing software online, and utilising virtualised computing resources.

Infrastructure Management: optimising network and server performance while maintaining data centre operations efficiently.

Cyber Security: protecting data and systems through continuous threat monitoring, swift incident response, security audits, and ensuring regulatory compliance.

Service Integration: coordinating multiple IT services and vendors to guarantee seamless operation and optimal performance.

Workplace Services: supporting employee IT needs by maintaining desktops, securing mobile devices, and providing tools for effective collaboration.

Full Stack IT Outsourcing: a comprehensive solution that manages all IT services, ensuring integrated solutions and cost efficiency, and allowing you to focus on your core competencies.

Why do organisations outsource IT?

Law firms, hospitals, and government departments are not IT companies. Why take on the burden of managing IT in-house, with all the headaches of hiring, training, and management, when they can rely on an expert IT provider? An IT provider already has everything in place, from cyber security standards to regulatory accreditations and tech expertise. With 83% of IT leaders reporting they have outsourced all or the majority of their IT functions, it's a practice gaining momentum.

Here are some key scenarios that drive organisations to consider outsourcing:

• The internal IT team is overwhelmed and unable to keep up with the volume of tasks and issues.

• There is a lack of in-house expertise required to implement specific projects or advanced technologies.

• The current IT provider is underperforming, evidenced by slow response times, lack of scalability, disappointing ROI, or insufficient innovation, and doesn’t offer all needed services.

• The organisation needs a partner to fully manage their IT stack, especially if they are dealing with multiple suppliers and a complex environment that complicates management and stifles innovation.

• There are significant concerns about cyber security risks that require continuous threat monitoring and rapid incident response.

• Round-the-clock support is necessary, but maintaining a 24/7 in-house team is challenging and costly.

• The organisation is undergoing mergers and acquisitions and requires support with system integration and expansion.

What are the main benefits of outsourcing IT?

As well as helping organisations overcome the above challenges, outsourcing IT to an external provider also encompasses the below benefits:

• Cost reduction: decreases overheads associated with maintaining an in-house IT team.

• Expertise: access to large pool of skilled professionals with years of real-world experience, access to the latest technology updates and who can transfer knowledge to your team.

• Scalability: ability to adjust services according to your business growth and demands.

• Increased efficiency: allows internal resources to focus on core activities, optimised business processes and prevent downtime.

• Enhanced security: provides access to advanced security measures for your data and IT infrastructure.

How to choose an IT service provider

Choosing the right MSP is critical to the success of your outsourcing strategy. Here are some key factors to consider:

1. Look for experience in your industry: An MSP that understands your industry will better grasp your business needs and challenges, thus providing tailored solutions.
2. Determine the services you need: Identify the specific services your business requires—some MSPs offer broad services and full-stack IT management, while others specialise.
3. Check their credentials: Investigate a provider’s customer references, certifications and technology partnerships, including cyber security strategy and compliance standards.
4. Evaluate their approach to customer service: Ensure the IT service provider is responsive and proactive, offering personalised service with a dedicated team.
5. Consider their scalability: As your business grows, your IT needs will evolve. Look for an MSP that can scale their services to meet your changing needs.

How to get started

At OneAdvanced, we provide tailored IT services built in partnership with the customer to meet their unique needs. We will act as an extension of the team, working alongside you to support your organisation, delivering on XLAs and ongoing optimisation. Our dedicated team, rigorous processes, and unwavering focus on user experience set us apart. Get in touch today at managedit@oneadvanced.com to learn more.