Here’s what you need to know to master your competitive edge this peak season

Peak seasons bring the most significant challenges to your e-commerce business. However, with a well-designed strategy and careful planning, you can refine the end-to-end delivery experience to exceed customer expectations–and maximize profits.

1) Ensure your returns experience is ready for peak season

Almost 80% of customers deem your returns policy as the most important factor when they consider buying from your business. And 92% of these customers would buy again if the returns process is smooth. 

Some steps you can take to reduce returns costs and provide a seamless delivery process are to improve logistics tracking, automate the returns process, and reduce errors or frauds. As returns become more important for businesses, it is crucial to ensure it is as seamless and cost-effective as possible. Learn more about Parcel Perform’s approach to returns and we make your returns experience as smooth as possible.

2) Cover all your bases to maximize your revenue this peak season

Peak season is coming, and now is the time to ensure your post-checkout experience is good enough. Many merchants tend to neglect this stage because they think it’s less important, or too complex to fix. But leaving it as it is can lead to customer attrition–or even loss of revenue. 

The post checkout process is complex, but getting it ready is key to peak season success. To discover the secrets of a winning peak season, watch our on-demand webinar, as we guide you through the 6 essential steps of a flawless post-checkout experience! Tune in for real-world case studies, best practices, and actionable insights that can help maximize your profits this peak season.

3) Hear how Mister Spex transformed their business operations with Parcel Perform

Mister Spex developed its unique logistics infrastructure to meet customer demand for a more seamless shopping experience. Their customers loved this new approach, but it also made its logistics operations incredibly complex and opaque–making it hard to identify bottlenecks or streamline its processes. However, with Parcel Perform’s industry-leading data and delivery experience platform, Mister Spex was able to gain full visibility over every shipment coming in and out of its warehouses. 

The result: A fully transformed logistics setup and a smoother post-checkout journey. Read the Mister Spex case study to get the details of our partnership, and get inspired by their success this peak season. Book a demo with our e-commerce experts to learn how to ace the peak season and navigate the most challenging time of the year for your business.

Parcel Perform is the leading data and delivery experience platform that enables modern e-commerce enterprises to create unique end-to-end customer journeys and streamline their internal operations. We execute over 100 million parcel updates daily and integrate with 1,045+ carriers worldwide.

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