Hospitality - The leadership T's

Truth, Trust, and Transparency

These three T's are team-driven values that touch every individual on your team and guests to build a strong company culture. It participates in acts of kindness!

Think of how you can put people over brands or ego, truth, guests over products, trust, and team members' experiences over org charts, and that is transparency with sustainability in mind.

At this point, we have more options than ever! So hospitality businesses rely on people over business. How do you stay engaged with a company culture, a leadership style, or a product that isn't as important as it wants you to think it is?

No matter what or how we do it, every hospitality business needs clientele to be profitable.

Remember, the biggest predictor that starts with job satisfaction is the transparent relationship you have with your manager and team alike. With that in mind, I came up with one question everyone should ask during an interview process to gain insight into what their manager will be like before they even accept a new job; moment of truth.

What are your human values? Do you value new ideas from your team? And then what?

The answer will tell you if the manager wants you just to do what you were told, or if your best ideas can move up the ladder for consideration. The answer might surprise you!

If the manager (boss) seemed uncomfortable but still said, we are always open to new ideas. Foster regular one-on-one meetings so you clarify those ideas.

Not many of us want to be handed a series of tasks after being decided, and then told to meet milestones! We would prefer to fight for our ideas alongside other team members while having the freedom to get ahead and get results but very few of us are given the chance to have that freedom.

In trust, we grow and develop a transparent culture and long-lasting winning teams. Team member's ideas matter.

It's important to see management encouraging team member's ideas, and the truth is not just listening to them, but supporting their ideas and allowing those ideas to gain form hoping to be winners.

Your job as a manager is serving your team and patronage before reaching the ground running for your paying guests. Find happy fun people who are more productive, to work with!

Every level you achieve comes with a new set of challenges!

The combination of having a core mission, executing that mission, based on your true commitment, trust relationships, and transparent values, and communicating makes certain brands, leadership, and leaders more meaningful than others.

Meaningful hospitality

Brings the internal service culture with a BIG E for empathy full circle. As we start to focus more on our guests and team members, how to better serve them, creating goals that make a real impact, and convince our peers that service & and empathy are to grow everyone in every direction, our professional personal environment culture inevitably changes for the better.