The Hotel Industry Leaders Should Think About Their Paradigms and Worldview

I have commented many times about the hotel industry's obsolete worldview and paradigms, particularly its guest experience paradigm. The industry's leaders might like to consider the following.

The hotel industry is making the same kind of error as the eminent physicist, Lord Kelvin, made in 1900 when he said:

“There is nothing new to be discovered in physics now. All that remains is more and more precise measurement.”

This worldview statement was shattered only five years later when Einstein published his paper on relativity. The new theories proposed by Einstein challenged the current (at that time) framework of understanding. This forced the scientific community to open up to an alternate view of the true nature of our reality. A great example of how things that once were regarded as truth have changed.

“Lord Kelvin’s statement bares with it the voice of paradigms past…We knew that the Earth was flat, we knew that we were the center of the universe, and we knew that a man-made, heavier than air, piece of machinery could not take flight. Through all stages of human history, intellectual authorities have pronounced their supremacy by ridiculing or suppressing elements of reality that simply didn’t fit within the framework of accepted knowledge. Are we really any different today? Have we really changed our acceptance towards things that won’t fit the frame? Maybe there are concepts of our reality we have yet to understand, and if we open our eyes maybe we will see that something significant has been overlooked.” (Terje Toftenes, The Day Before Disclosure)

Nikola Tesla once commented: “The day science begins to study non-physical phenomena, it will make more progress in one decade than in all the previous centuries of its existence.” Perhaps the hotel industry's leaders should take note.