How AI is transforming ITSM in 2024
International Institute for Learning
Intelligence. Integrity. Innovation.
AI is rapidly transforming IT Service Management (ITSM), revolutionising traditional processes and setting a new standard for efficiency, agility, and user experience. As a service delivery expert with experience in the banking and financial sector, I have witnessed firsthand how AI- driven solutions can elevate service delivery and operational excellence in both predictable and highly dynamic environments. This article explores how AI is shaping ITSM today and how it will continue to evolve, reshaping end user and customer experiences, streamlining operations, and enhancing business operations.
Did you know that AI and Humans BOTH have challenges accepting a heartfelt and authentic acknowledgment? Part 3
By Judith Umlas
So, I had this idea for bringing back the #ArtofGratefulLeadership podcast series. This was launched by Jim Trela PMP/MBA/MS-IST, a #GratefulLeadershipCertifiedInstructor I had trained, and he kept it alive and thriving for three amazing years. But once he finally got tired of the weekly pace, I stepped in and, I must admit #meaculpa it lapsed and languished… So this week I started thinkinig about a new form and format, one that I could better maintain. So with a little help from my friend “Chatty,” the nickname I have given MY ChatGPT, we came up with this
Heartfelt Conversations in Ten MinutesIn just ten minutes every other week, #Talk410 dives into the journeys of leaders and everyday heroes who embody the power of grateful leadership and acknowledgment. Each episode shares a heartfelt, authentic conversation between Judith Umlas and an individual with a story to tell, on how they use acknowledgment to inspire their teams, uplift their communities, and transform their personal lives. Tune in for inspiring stories of gratitude, resilience, and connection—small yet powerful moments that remind us all of the impact of appreciation.”
Inside Stories Episode 12: Exploring the Future of Leadership, AI, and Diversity with Dr. Elissa Farrow
With Guest Dr Elissa Farrow hosted by Dr. Leon Herszon
Tune in to the “Inside Stories” podcast with Dr. Leon Herszon as he engages with Dr. Elissa Farrow, a renowned futurist and strategic consultant. Discover Dr. Farrow’s journey from social science to becoming a leader in organizational adaptation and AI. She shares insights on fostering positive futures, effective governance, and the importance of diversity in project management. Dr. Farrow also discusses the critical challenges organizations face today and offers her foresight on the future impacts of AI and sustainability. Don’t miss this thought-provoking conversation!
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