How Augmented Reality Remote Assistance Drives Value for Modern Enterprises?
The Augmented Reality Remote Assistance app has been an absolute game changer for many industries. AR-based remote assistance has gained immense popularity and will continue to do so as more enterprises are gradually moving to incorporate remote working solutions. Hence, AR Remote Assistance will continue to evolve. From design to planning, maintenance, and repair, AR provides instant access to workers and specialists that helps in resolving issues, fetching technical data, and a lot more other aspects of the workplace.
Augmented Reality technology has taken Remote Assistance to the next level. AR-powered remote support is a powerful solution that allows users to overlay a visual layer that brings a piece of machinery into reality. AR remote assistance technology provides a plethora of benefits to modern enterprises in terms of streamlining workflow, reducing operational costs, and improving overall efficiency.
However, before moving forward, let’s see what exactly is AR remote assistance technology.
Augmented Reality Remote Assistance: Brief Introduction
AR Remote Assistance allows enterprises and technical experts to visually guide and collaborate with field technicians and clients without any geographical obstacles. Real-time live video streaming and images with interactive Augmented Reality technology that connects physical and virtual worlds and resolves issues quickly.
AR-based Remote assistance technology can integrate across devices, connecting the contact center and headquarters to the customer’s home, to the field technician, remote expert, or contractor. It is useful for a wide variety of tasks from troubleshooting to complex field repair on site. This technology allows customers with technical difficulties to get the support they need easily and effectively – without facing complicated processes for identifying and resolving a technical issue.
Augmented Reality Remote Assistance: How It Works?
AR Remote Assistance combines live video streaming with augmented reality-an interactive technology that overlays a computer-generated image over the user’s view of the physical environment. Combining these two technologies leads to powerful collaborative assistance for remote work. It proves to be more efficient than auditory communication. Visual assistance for the desired action allows the user to comprehend and implement the instructions faster.
Usage of Augmented Reality Remote Assistance
Augmented Reality Remote Assistance App is used in various business applications across a wide variety of industries. AR remote assistance offers technical information, guidance, and other kinds of support according to collaboration, processes, and knowledge sharing.
Let’s take a look at the various business application of AR remote assistance.
Remote assistance via AR provides all necessary data and instructions to technicians in real time. Technicians can gain instant access to remote experts whenever necessary. It helps in streamlining the field service process, quickly implementing the field repairs, and communicating with customers- for instance, surveying the location before dispatch or a follow-up after a visit.
Supervisors and employees can quickly identify and resolve issues with AR-powered remote assistance. They can view the equipment remotely and guide the customers at each step. On-screen visual instructions and making annotations simultaneously can simplify instructions. Companies can assist customers in various aspects such as unboxing and installing a new appliance, solving cable wire issues, or solving internet connectivity.
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AR remote assistance allows users to share the view of a physical document which makes it easy to understand and resolve issues. Companies can easily review, verify and clarify documents, invoices, and contracts in real-time by video conferencing with customers. This technology also enables enterprises to confirm, record, and add data to CRM systems, scan the proof of identity, validate coupons, or see evidence of damaged goods before authorizing returns, for faster and more accurate processing.
Top Benefits of AR Remote Assistance
Remote assistance solution based on AR is widely adopted by modern enterprises to benefit operations, increase efficiency and even build trust with clients and partners. Let’s see ahead how this technology benefits various aspects of a business.
As the name suggests, AR-based remote assistance can assist the user from any location regarding asset monitoring and repair. With remote assistance based on AR, experts can guide technicians or workers to resolve the issue quickly. The worker can connect with experts via video calls, smartphones, or tablets. The expert can quickly diagnose the issue and guide the worker throughout the process visually in real time which gives a better understanding.
Inspection and maintenance are the most strenuous task which can reduce downtime if done properly. AR Remote Assistance is an efficient solution for equipment monitoring that allows experts to easily have visibility into the systems for checking the status and resolving the issues. Instead of waiting for a service expert to arrive on location, workers can connect with them on a video call. It solves the issue faster which reduces downtime and explores more revenue-generating opportunities for a company.
A business needs an efficient, productive, and well-informed workforce to reach heights. Hence, every enterprise takes measures to retain and improve the skills and performance of its workforce from time to time. AR-powered remote assistance is highly helpful in increasing workforce productivity. AR technology gives the employee access to information on demand and helps specialists and OEMs virtually to simultaneously with anybody who needs help on site. It makes the whole industrial process less cumbersome. Such real-time guidance by experts allows employees to focus more on their tasks with timely completions.
Field technicians, specialists, and managers play a crucial role at various stages of work in ensuring the proper functioning of operations. Hence, these professionals need to work collaboratively for desired results. AR remote assistance can connect the whole team without any restriction. Such an effective collaboration helps in real-time visual support and troubleshooting that further reduces downtime and boosts productivity.
Nowadays, every worker in the industry has access to a wide range of devices, including desktops, laptops, tablets, phones, and wearables for efficient collaboration. AR technology is compatible with a wide variety of hardware while still providing a smooth user experience. Such efficient compatibility makes it easy to move between devices which enables a smooth workflow.
Ending Note:
As the current market is quick on adapting to new technologies, AR is leveraged across the major industries for remote assistance. AR-powered remote assistance will continue to grow and will directly impact productivity, efficiency, and customer satisfaction, and facilitate business continuity and progress.
AT Rejig Digital, we have built Ally- a remote assistance platform based on AR technology. It enables modern enterprises involved in heavy and complex machinery/equipment to connect, engage, and collaborate efficiently and deliver effective solutions.