- Creating your new resume is a collaborative effort between C-Level Executive and Resume Writer from Win a Job Fast Inc.
- Your Professional Summary section should be short (6 lines max) and describe that major thing you do/offer that will resonate with the employer’s needs for the job. It should also include 1-2 of your major, measurable achievements, such as a measurable achievement where you made or saved money for the company, a major award you won, or a compelling testimonial you received from the Board of Directors, or a key customer or supplier. Each achievement should be only 2 lines long
Here is a sample of the Professional Summary section in John Smith’s Resume for a CEO position in the Pharmaceutical Industry. It only has 4 bullet points that cover the 4 major was that John contributes to the company’s success. John’s measurable achievements show that he is an outstanding candidate for a future CEO/President position.
- Led a pharmaceutical company of 2,500 employees, providing strong leadership to employees at all levels of the company.
- Worked with all C-Level Executives to develop the annual business plan for the company and ensured that each department’s goals aligned with corporate goals and objectives.
- Established annual sales, profitability requirements, and stock performance goals with a 20% increase in sales, 25% increase in profitability, and 17% increase in stock value and these goals were either met or exceeded.
- Established a company-wide coaching and mentoring program to help employees achieve their maximum potential.
Below is a sample of the Professional Summary in Linda Smith’s Resume for a Customer Service Supervisor position in the Banking Industry. It’s only 4 bullet points that cover the 4 major ways that Linda contributes to the Customer Service Department. It also includes her major achievement that provides proof she is a customer rock star who can definitely do the job.
- Led a 15 member customer support team and took 30+ calls per day, providing answers that were easy for customers to understand.
- Trained the customer service team to reduce their call time 10% and also taught them to sell more add on products, bringing in millions in new revenue.
- Handled 20% more calls than other customer service representatives
- Maintained a 99.20% customer satisfaction rating.
- Your Core Skills section should contain all the skills listed in the job description for the jo you’re seeking. This means you have to customize this section for every job you apply for. If you try to create one generic resume for all the jobs you apply for, you won’t look like a great ft for any of them and you probably won’t get any calls for interviews either.
- In the Professional Experience section, you should only include the last 10 years of your employment information. If you include more than that, it probably won’t get read.
- In the Education & Professional Development section, you should only include your education and professional development courses. Do not include graduation dates, since HR and Recruiters could use this information to estimate your age, and this inadvertently trigger age or salary discrimination.
· · In the Relevant Skills section, you should enter a comma delimited list of the skills you put in the Skills section above. This information is not for human consumption. It is there to beat the Applicant Tracking System (ATS). It gives your resume a second set of all the skills required for the job. When an HR Person or Recruiter is searching for qualified candidates for an open position, their search values are typically the skills required for the job. Candidates who have multiple copies of these skills in their resume will end up on Page 1 of the search result. HR and Recruiters constantly tell me that they can find all the great candidates they need on Page 1 of the search result. If you’re not on Page 1, you literally don’t exist!
- Don’t include Reference information in your resume. Employers will ask for them when they’re considering making you a job offer.
- Only include a Volunteer Work section if the volunteer work relates directly to the job you’re seeking.
- Pack your resume with multiple copies of all the skills in the job description, so your resume will show up on Page 1 of searches done by HR and Recruiters when they’re searching their Applicant Tracking System (ATS) Database to find qualified candidates for one of their open positions. HR and Recruiters constantly tell me that they find all the great candidates on Page , so they don’t even look at other candidates beyond Page 1.
- Use the Arial font, since it’s a square font that is the most readable of all the fonts available, especially at small font sizes. Make sure the Arial font is never below fonts size 10 to ensure it is readable.
- Make your top and bottom margins .5 inches and your left and right margins .8 inches. This gives you plenty of white space so your resume doesn’t seem crowded
- Be sure to include a Page Footer on each page of your resume, with your name and the page number in it.
- Don’t put your in Text Boxes, Tables, and Columns. If you do, the ATS may have reading this information and as a result, the associated data will not be seen/read and that could kill you.
- Always Spell & Grammar check your resume before you send it out to an employer. If you have typos or grammatical errors in your resume. If an employer spots them, you won’t be considered for the job.
- Don’t rely on applying for jobs you find on the job boards, like indeed,com or LinkedIn. Only 7% of jobs are acquired via job boards. Instead, rely on networking, since 85% of all jobs are found via networking.
- Networking is all about building relationships with people you already know or could know. Focus on trying to help new connections, like helping that person solve major problems that keep them up at night, sharing an article with that person that could benefit him, introducing him to some of your connections who could help him, etc. In doing this, you will build a relationship based on trust and providing value.
- Once you’ve helped a new connection this way, eventually he will ask you what he can do for you. You can respond by asking this connection if he would be willing to take your resume to the hiring manager with a referral. Candidates who are referred are on the top of the stack of resumes and will be the first to be interviewed. It doesn’t get much better than that!
A copy of Linda Smith’ Sample Resume is included below. It illustrates all the things I’ve covered in this article. If you have any questions, let me know. You can email me at larrylabelle1947@gmail.com, call me at 813-924-8404, or message me via my LinkedIn Profile at www.linkedin,com/in/winajobfastinc.
Linda Smith
Tampa, FL lsmith@comcast.com 813-421-0001
Customer Service Supervisor
RAISING THE BAR FOR CUSTOMER SATISFACTION & RETENTION!
- Number Calls Daily: Led a 15 member customer support team and took 30+ calls per day, providing answers that were easy for customers to understand.
- Customer Service Training: Trained the customer service team to reduce their call time 10%.
- Add on Product Revenue: Taught other customer service reps to sell more add on products, bringing in millions in new revenue.
- Customer Satisfaction Rating: Handled 20% more calls than other customer service representatives,. and maintained a 99.20% customer satisfaction rating.
Active Listening Sell Add-On Products Follow Through
Problem Solving/Resolution Supervision Customer Rapport
In Depth Research Clear & Concise Solutions Conflict Resolution
Focused Detail Oriented High Call Volume
Change Management Active Listening MS Office
Customer Service Certification Problem Solving Salesforce Software
CallRail Call Tracking Software Training/Coaching/Mentoring Solid Reputation w/Customers
Senior Customer Service Representative July 2019 – Present
- Resolved 97% of support calls with no call back by diagnosing and answering customer questions quickly and thoroughly
- Sold 30% more low interest, balance transfer credit cards to customers than any other customer service rep by pointing out the program’s key benefits
- Won Citigroup’s Customer Service of the Month Award 6 times for handling the most calls per month, listening and verifying the customer’s problems, and providing clear and concise solutions.
- SVP of Citigroup Customer Service said, “Linda has provided outstanding customer service and has coached her staff to reduce their call time and manage conflict more effectively.”
- Supervised and coached a staff of 15 customer service representatives
- Maintained knowledge of products and answered customer questions based on information on our Intranet site
Computer Associates, Tampa, FL
Senior Telesales Representative May 2015 June 2019
- Exceeded my sales quota by 20% each quarter by listening to customers and recommending solutions to match their needs and budget
- Sold mainframe backup and security software to customers
- Coached new and existing telesales representatives to effectively sell our products so all our salesreps were able to meet or exceed their quarterly sales quota
- Contributed sales tips to the quarterly sales newsletter
- Participated in the development and delivery of the annual sales kickoff meetings
Sales Representative August 2012 April 2015
- Sold an average of $225,000 more per quarter than any other salesrep in the region by aggressively seeking out new customers and selling more product to my existing customer base
- Sold PCs, printers, peripherals, software, and training to customers
- Assisted customers with questions and problems with their hardware and software
Health Care USA, Customer Service Representative
- Fielded calls from customers regarding various aspects of their health care policy
- Took more than 12% more calls than other customer service staff
VOLUNTEER WORK/COMMUNITY SERVICE
- · Project Manager, United Way, Tampa, FL
EDUCATION & PROFESSIONAL DEVELOPMENT
- Bachelor of Science, Computer Science
University of South Florida, Tampa, FL
- Conflict Resolution Training, The Corporate Training Center
- Change Management Workshop, University of South Florida, Tampa, FL
RELEVANT SKILLS: Customer Service Supervisor, Active Listening, Sell Add-On Products, Follow Through, Problem Solving / Resolution, Supervision, Customer Rapport, In Depth Research, Clear & Concise Solutions, Conflict Resolution, Focused, Detail Oriented, High Call Volume, Change Management, Active Listening, MS Office, Customer Service Certification, Problem Solving, Salesforce Sales Software, CallRail Call Tracking Software, Training / Coaching / Mentoring, Solid Reputation w/Customers
