How Citizen Developers and RPA COEs are Transforming Employee Productivity

The Challenge Every month, employees like Suzy juggle multiple processes that eat into their productivity. From inter-departmental workflows to personal tasks, the time spent can be substantial.

But what if these processes could be automated?

The data shows promising results:

• Inter-departmental processes hold the highest potential for automation (up to 70% time-saving for Process 1).
• Routine departmental and individual tasks also offer opportunities for quick wins through automation.

The Solution: Automation In Suzy's case, automation is being achieved through:

1. Citizen Developers: Teams within departments are building automation's to address immediate needs, speeding up deployment.
2. The RPA COE: Centralized development of complex, high-value automation's that save significant time.
3. Standard Automation's: Solutions shared across the organization, empowering employees to self-serve for individual tasks.

The Impact By implementing automation across the processes Suzy works on, employee time is reallocated:

• High-value, strategic tasks take precedence.
• Inter-departmental processes no longer consume disproportionate effort.

Key Takeaways Automation is not just about technology; it's about empowering employees. By combining citizen-led innovation with centralized RPA expertise, organizations can:

• Optimize workflows.
• Increase employee satisfaction.
• Achieve scalable results.

How is your organization approaching automation? Are you empowering citizen developers to innovate while scaling with a robust RPA COE?

Let’s connect and share strategies for creating more "Suzys" who spend time where it matters most.