A Brave Hotel Manager

Hotel Managers must be Honest. Be Realistic. Be Open. Provide Support, Coaching and Training, suggesting to their Hoteliers that in these times of Pandemic they are possibly just 1 to 3 months away from losing their job and potentially 3 months away from losing their house or flat, whether rented or owned.

If Hoteliers want to feel reassured, then a LIFE PLAN should be to have AT LEAST 3 months’ worth of savings that they MUST NOT use under any circumstances. It is essential to have at least 1-2 weeks’ worth of money to cover their food and other essential purchases. Put off unnecessary purchases. Know what your outgoings are. Know exactly what your debts are. Make a Budget! 

How our staff are treated and supported during a pandemic can have a big impact on our Hotels and ultimately on Guests. With the most challenging times for dealing with coronavirus still probably ahead of us, thinking through how we lessen the stress on staff will be of critical importance.  

We must make Hoteliers’ Health and Safety Paramount. This can be done by our Senior Hotel Managers explicitly stating that this is their priority. Staff must have the right protective equipment and supplies to feel safe and deliver quality service. Training and education about this infectious disease is essential for staff to feel well-informed and supported. Additionally, Hotel emergency preparedness trainings and resilience trainings are useful for unpredictable Hotel situations.  

Recognizing staff for the courageous way they respond to the challenges faced and professionalism in which they meet these demands, is impactful. Far too often, Hoteliers are not recognized for the work they do and the differences they make in Hotels. Recognition from Hotel leaders, co-workers, and guests is essential for reinforcing the reason why Hotel Professionals act the way they do in times of crisis such as these. Real-time genuine feedback provides Hoteliers with a real reason why they remain dedicated to their Hotel work. 

Hotel systems that demonstrate recognition, where guests can leave real-time recognition and feedback for their Service can show very real increases in Hotel staff morale. It is important for Hoteliers to be recognized for their valiant efforts during times of crisis, such as responding to this current pandemic. Amid Hoteliers feeling fearful of the many unknowns surrounding COVID-19, this approach makes staff feel like their work does not go un-noticed but is valued and appreciated.  

Start to Upskill NOW. Over-come your fear of change. Hotel Managers must make regular updates about any current situations through their communications to allow staff to feel more in control of their situation. 

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